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Original Comment I am very disgusted with the service; I received from you Marietta , GA big chicken location. I had a reservation set to pick up on Friday October 26th, 2012 , which I reserved a week plus in advance. I am a new customer to budget and my first experience was a disaster. I called in and spoke with a reservation agent and at the time of reserving the cargo van I was asked if I was paying with credit or debit I said debit card they told me the amount total was $165.00 which included unlimited miles. I was told upon picking up a $270.00 authorization hold is required; the issue I have is upon reserving the van I was never told in advance of this requirement and was not prepared to have the amount authorized in addition to the van charge in addition to the gas charges. I spoke with a agent I believe her name was Ashley and I was told it is budgets policy not to inform the customer of the $270.00 charge unless we asked. She told me the agents are not required to mention this charge because they assume we should be aware of the fee. If I have never rented a car, how am I suppose to know your requirements. I am ghoing off what I was told. So because of this we had to cancel our trip I had a wedding to attend in Minneapolis , Minnesota on Saturday October 27th, at 4pm-that I had to miss. This wedding was a priceless experience, my only granddaughter.<br /> In the event we were told this information in advance upon reserving the cargo van, I could have calculated that extra amount into my budget. I think this policy needs to be changed to inform your customers up front and also I was never told the requirement to rent a car by the agent. I have recently moved to Georgia and have a Minnesota driver license, so at the time of pick up they hand me a paper with a list of things needed. So again I was inconvenienced had I been told these requirements in advance I would have had the proper additional paperwork with me. So to make a long story short I spoke with Brian the manger and asked to please work something out he refused said there was nothing he could do so I had to cancel my trip. All my family, friends and especially my granddaughter were expecting me and very upset and because we had reservations with you, every other rental car place had no cargo vans available on a Friday night so this situation is frustrating and could have been avoided if I was just informed properly prior to pick up. I am writing you to let you know I will be filling a complaint with the better business bureau. Rip-off reports, commission office and channel 2, any with any other agency that will listen. Your company needs to be reprimanded and your policies needed to be changed. I am a very unsatisfied customer and I want everyone to know!

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