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Corporate Office Address:
American Suzuki Motor Corporation

Suzuki Motor Corporation
3251 E. Imperial Hwy.
Brea, CA 92821
United States

Phone: 714-996-7040
Fax: 714-524-8499


Suzuki Corporate Office Comments

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i would like to start right off with biggest issue with the forenza my step daughter wreck the car and the air bags didnt work insuarance company said it was something that was a problem you knew about yet didnt recall i didnt think your company was like that also we had radiater blown head gaskets heater core 2005 models are a safty mess very bad deal

danny 1/2/14 12:33PM


I will never buy another Suzuki again. I bought my Sx4 new in fayetteville, NC at Leith around May 2012. SO I have had it almost 2years. So I take it into the shop at around 25,000 mile and it has been there since Monday Dec. 9th.2013 and I had had to keep calling about my car more than they called me. They told me they were going to see what the problem was and to see if it was still under warranty. Finally yesterday on dec. 12, I was told there was a PC value problem. Well I just saw online where there were 2 complaints on the engine of suzuki. I have the paperwork printout for that. So the PC valve has to do with the engine. From the back of my car, there was so much dense smoke coming out when you take off and drive. I feel it shouild be covered under warranty. I was told it was not covered under warranty. I explained to them I had to get back and forth to work. They told me they don't do car loaners or Suzuki doesn't loan cars. I was also told they were going to try and put me in another car because Suzuki was going out of business, and that the parts for my car are going to be harder to find, because they will not be making the car I have anymore. So I went to the other side for car purchasing, but that is as far as it got. I never recieved anymore calls of follow up, since my credit wasn't excellent, I am sure. It has taken the dealer a long time to find out the problem with my car this week, and now they said they have to now order the part, and it would not be here until Thursday, next week, which is around 12/19.2013.They told me I have to pay $215.00 for the repairs. I do feel I have been given the run around!I feel like another person(Michele Peruzzi) who wrote that it took the dealer 2 months to fix her car it and kept giving me the run around, putting my car on the back burner and claiming they had to order new parts and that's what was taking so long. I finally got the car back, covered in scratches and new dents, and a day later all the transmission fluid leaked out! They didn't attach the transmission line properly. I brought it to the mechanic near my house, he reattached it and refilled the fluid for $50. I asked the dealer about reimbursement, they said fax the paperwork over and they'll see about reimbursing me. I called several times over the next 3 weeks and always left a message...they never got back to me. I drove the car for almost 2 months and the radiator blew up and took out the head gasket and overheated the brand new engine! When I had it towed back up to the dealership, they said it wasn't covered under their parts and service warranty, because they claim it was the radiator's failure that caused the new engine to fail...and since it was now at 104K miles, it wasn't covered under the factory warranty anymore. I've owned this car for almost 9 months, and in this time have only driven it about 4 1/2 months! I still owe $7,000 on the loan and now have a broken car in my driveway that I'm paying on. They say the repairs will be over $3,000 which I can't afford! I'm so sick of getting the run around by this company and this dealership and no one will help me. I will NEVER buy a Suzuki again, and I will make sure everyone I know of ever come in contact with hears this story.

Michele Peruzzi 12/26/12 11:30AM



This has been a very huge inconvenience for me, with catching rides; no loaner to drive, since an insurance company won't give you a rental unless you are involved in an accident.The dealership also told me I have to pay for the car being fixed when it is complete. They also told me aI needed to pay for tires, brakes, etc. I told them I would get that done and taken care of somewhere else.I am not a happy camper at this point. I also went online and saw that Suzuki has been sued and that they are filing bankruptcy and going out of business. So should we be inconvenience for these mishaps since Suzuki still has a Corporate Office for the tike being. I am a very dissatisfied Suzuki customer at this point!

Gloria Mills 12/13/13






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Anonymous 12/13/13 9:59AM


It's not just their cars they have screwed up on. I bought a new 2012 Suzuki Vstrom ABS DL650 Adventure motorcycle in April 2013. Immediately brought it back to the dealer here on Vancouver Island. The frame goes into mechanical resonance vibration at 4700RPM. Problem has been isolated to the OEM Engine crash guards. This occures at highway cruising speed and in the middle of the power curve in all gears. Suzuki Canada refused to even investigate it nor accept it as a manufacturer defect in warranty. They call it "Normal harmonics?" Even when we gave them an inexpensive solution they still are ignoring it as it will cost them tpo solve it, shooting the messenger and telling people they are the only person compaining. They still continue to sell the defective OEM crash guards and models equipped with it. Resonant vibration is dangerous and should never occur in the normal operating ranges. Sooner rather than later, it will break things, most famous for early metal fatigue, taking down airliners and even the old Tacoma highway bridge. Will Suzuki wait until this kills someone before they act? Suzuki said if I wasn't happy to sell it to someone else.
This is a safety issue. Hugely disappointed in Suzki Customer service. Their warranty program reminds me of a cheap insurance company, deny claims and not pay.

Roy 9/5/13 9:24AM


I have a2007 king quad the battery keep going dead .I have bought 6 batteries tired of this WHAT IS UP WITH THIS

STEVE 9/5/13 5:16AM


2002 Suzuki Vitara called concerning the rust issue on the frame and you had no info on my address or previous address I supplied them to you and Bingo now your telling me that you contracted a company to inform me in 2009 that inferior steel was used in the front cross-over frame and I was sent a letter telling me because the campaign to the customers of expired there is zip you can do about it. This unacceptable customer service Suzuki USA flat out lied to me. The least you could do is pick up the labor this should have been a recall considering the extreme safety issues

Ernie 8/8/13 3:45PM


Our sons clutch has failed twice in less tha 54K miles. The device department said it was his fault because he was less that 21 years old. They didn't replace the slave cylinder and less the 20k miles later it failed for the second time. The service department did shoddy worked, didn't bleed the clutch properly and corporate isn't any better. They don't stand behind their vehicles but swear they are built to last...BULL!!! I will spread the word that people should beware before buying from Suzuki because they do NOT stand behind their warranties!

Anonymous 7/19/13 2:12PM


I wish I had done better research re: your cars. I just purchased a 2006 Forenza, test drove great. The afternoon when I got it home however is another story. I'm finding the same transmission problems everyone else is reporting, you shift into gear and nothing happens. I'm actually frightened to drive it. Hopefully the dealer I bought it from two days ago will be willing to work with me. SHAME on Suzuki for not fixing this dangerous problem..recall!

NOT happy consumer!!! 6/17/13 2:52PM


I have had a bad experience with the Suzuki location in Roebuck, AL. I purchased a vehicle from them the end of January. I noticed the vehicle did not have a tire or jack in it. I advised of this and the gentleman went out into the dealer lot to find one from another vehicle and couldn't. I was advised if they could not find one, they would order one.Well it is now May 29,2013 and all I have is a tire they found out of another vehicle. I don't even know if it fits. I still don't have a jack and have gotten the run around a bunch stating someone from the finance department will get in touch with me or we have ordered it and are awaiting arrival. I was even advised they had been trying to contact me but did not have my number. How ironic. A young lady from their office called me twice. Once in March and once in April wanting to find out if I was enjoying my vehicle and each time I was told, well I am sorry, I knew nothing about your tire and jack issue. I am so disappointed and will never make a purchase with another Suzuki dealer at all. I should have gone somewhere else.

Dentanita 5/29/13 8:46PM


Hi my name is Adam Kelley. I have an 09 Suzuki LTZ 250 sport atv. Has there been a problem with the rear axle. I replaced the axle brearings but there are goovs on the axle shaft. I no of a few people with the same atv as mine and they had the same promble. Can you please contactd me

thanks adam kelley

450r 4/25/13 3:50PM


Dear Sususki CEO, i´m from ARGENTINA, Buenos Aires, my aunt has a SUSUKI GRAND VITARA JIII 2.0, and it´s motor was broke in december 7, 2012, it has 80000 km, we don´t know, if til with guarantee, but the proble is that, until now it isn´t be repared, for your representatives in Argentina General Motors co. Could you do anything to solve the problem?? Please can you say us, where or whith whom, can we solve that problem, are you any grade of responsability about???
Many thanks for your time, and very sorry for my english..
Please, we will waiting for your answer..

Grand Vitara broked 3/19/13 12:36PM


I will never buy another Suzuki again. I bought my Sx4 used in March, drove it 3 months and the engine blew up and transmission failed. Luckily it was still just under 100K miles and was covered under the factory warranty. It took the dealer 2 months to fix it and kept giving me the run around, putting my car on the back burner and claiming they had to order new parts and that's what was taking so long. I finally got the car back, covered in scratches and new dents, and a day later all the transmission fluid leaked out! They didn't attach the transmission line properly. I brought it to the mechanic near my house, he reattached it and refilled the fluid for $50. I asked the dealer about reimbursement, they said fax the paperwork over and they'll see about reimbursing me. I called several times over the next 3 weeks and always left a message...they never got back to me. I drove the car for almost 2 months and the radiator blew up and took out the head gasket and overheated the brand new engine! When I had it towed back up to the dealership, they said it wasn't covered under their parts and service warranty, because they claim it was the radiator's failure that caused the new engine to fail...and since it was now at 104K miles, it wasn't covered under the factory warranty anymore. I've owned this car for almost 9 months, and in this time have only driven it about 4 1/2 months! I still owe $7,000 on the loan and now have a broken car in my driveway that I'm paying on. They say the repairs will be over $3,000 which I can't afford! I'm so sick of getting the run around by this company and this dealership and no one will help me. I will NEVER buy a Suzuki again, and I will make sure everyone I know of ever come in contact with hears this story.

Michele Peruzzi 12/26/12 11:30AM


We have owned a 2008Suzuki Forenza for 3yrs. now and have had an ongoing problem with an acceleration problem since we purchased the vehicle in 2009. When either needing to accelerate from a stop, or also when needing to accelerate while in the midst of driving at a slow speed on a street or highway, the car will not accelerate even when you/driver pressed the accelerator all the way down to the floor! The car's engine has yet to totally die/stop running. It does after about a minute or do begin to increase once again in acceleration.
The check engine light does come on sometimes when this acceleration problem exists, but sometimes the check engine light doesn't come on. This problem had been going on with this vehicle on & off throughout the 3yrs. We have owned the vehicle.
We have taken it to our nearest Suzuki dealership's service department several times now. Each time they have done what they felt was needed to be done according to what the cars computer system has indicated was the problem, and the check engine light does go off & they've assumed the problem has been resolved, only to once again either weeks, months or days later after they've supposedly fixed the problem it Returns! ....the check engine light comes on again, but apparently once the computer code didn't even indicate the code for the acceleration problem, even tho we were once again experiencing the same acceleration prob. Finally the dealership contacted Suzuki Corp. technical specialist, & made the aware of the cars problem, & supposedly they helped the dealership providing service with a solution to fix the problem. A few days later the car Once Afgain had the check engine light on & was experiencing the acceleration (lack of acceleration!)problem. And then coincidentally right after we got the vehicle back from once Agsin supposedly having the acceleration prob. Resolved, the vehicle developed a new problem with the transmission! ...Itbdrops put of hear when shifting from park to reverse or drive when beginning to drive the vehicle.
Unfortunately/sadly I have read that other owners of this 2008 Suzuki Forenza have had these same problems repeatedly as well. : (
I finally contacted Suzuki Corp. & personally made them aware of the problems we have had w/ this vehicle, & that I have read online that other owners too have had these problems. They simply say they can not be held responsible for each dealerships lack of mechanic ability, & that they can only give the mechanics help if they contact them, and that that is all they are responsible for us providing the individual dealerships with is help to fix the vehicle, and will only continue to give technical advice to the service departments working on these vehicles hoping that the dealerships will eventually get them fixed. But apparently Suzuki Corp. only feels they are fulfilling their obligation by giving technical solutions, that only end up being temporary fixes to the problems this vehicle is having. :(
And apparently whatever it is that keeps these Suzuki Forenza's from being able to be repaired long term is not considered a serious enough issue to recall the vehicle.
I guess I know now why Suzuki stopped making this specific model.
I obviously regret that I did not do any research about this vehicle prior to purchasing it.
It is Extremely disappointing that there are employees working for Corp. who have been made aware of what seems to be an accidental manufacturing defect with something mechanical in these 2008 Suzuki Forenza's, yet Corp. has chosen not to recall these vehicles. I'm not sure how many we're manufactured and sold before they stopped making this model, but I have read online about several owners who have had repeated problems with this model of Suzuki.

Krickle 12/11/12 5:13PM


The same here! 2007 Suzuki XL-7, 68K miles, whenever a put gas, the car won't start.
I tried to trade the car but the dealers don't want to take it! So sad! I'm stuck with a big problem and the company is gone!

custi 11/29/12 10:01PM


This is THE WORST car experience I have ever had. Unfortunately it was my first car purchase at 19. the dealership was so sleezy it would have sold me the car without a co-signer. The Suzuki delearship in Tucson, AZ gave me a raw deal on my trade in. I traded in a perfectly used Honda for a new 2008 Suzuki. They didn't bother elaborating about the loan process telling me I would have to pay for the honda plus the suzuki. The suzuki was only $10,00 but with new car it was $20,000. Needless to say the dealership left after about a year. This Suzuki is not worth $20,000 not to mention I am a student who works part-time . The "best" they could do for me was refinance after I begged for two years. before the refinance i was 379/mo. Now i'm paying 288/mo.It helps but then hard times hit my wages were cut and i had to cut my hours for school so fell behing 4 months. Even after paying 11,000 off they want to reposess my car for 800. Are you kidding me? Then the customer service guy was smug and not at all understand telling me "well it sounds like you cant afford your car ma'am" as if thats all there is to it. Even after ive invested $2000 for repairs for the car. Like some customer ive had transmission issues which "wasnt covered" under the power train warranty because the defective was "wear-n-tear". it cost me $500 and 2 months later I had the same issue. This car is a nightmare and Suzuki is NO HELP whatsever. I would NEVER recommend this company to anyone who needs a car. Its more trouble than its worth, they take your money without remorse and say oh well. Whats even more disheartening is that even if the reposess the car they will still make me pay for it.I need help and I need to keep my car. Someone please help me.I'm blasting this all over facebook and twitter so people will think twice before falling victim to Suzuki.

arielle 11/29/12 10:47AM


We have a 2008 Forenza with a 115000 miles on it. There seems to be a problem with the transmission where it will jump out of gear when you back up and now the car won't pass the emissions test. There are 6 different trouble codes that came up and no other mechanic can determine what they mean. Now I'm told that your dealers charge $350 to tell us what us wrong , let along how much it's going to cost to fix it. One mechanic says that a 4 year old car should not have that many codes Against it. I hope that as a caring corporation that you can tell me something positive.



Cassandra Moorer

Anonymous 11/28/12 8:48AM


I purchased a 2008 Suzuki XL-7 , 2009 new I have nad nothing but problems with this veh. I have 65,000 miles on it and on the website I see several compalints about the same thing. when you go to put gas in the car it will not start, Suzuki is telling me it will cost almost 600.00 to fix it has something to do with the gas line I feel this should be a recall.

Anonymous 10/26/12 9:08AM

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