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Original Comment Driving home from a business meeting Thursday night, Nov 29, my watch said 9:25 p.m., Aha, I ll stop at Starbucks, on Sheridan St at TY park in Hollywood, Florida, for coffee and a brownie. I have 35 minutes. <br /> WRONG! I got there at 9:28, got my coffee and brownie. At 9:30, the men s room was locked.<br /> The men s room is closed for the night, the gentleman behind the counter called. <br /> I sat and began enjoying my coffee. We re closing in 25 minutes, the gentleman called. Fine, I thought, I have 25 minutes to enjoy my snack.<br /> At 9:35 he began putting the chairs up on tables all around me, causing a clatter so my good mood vanished. At 9:45 he called again, We close at 10. Okay, already, I muttered. <br /> At 9:50 he called, We re closing. by that time other customers were complaining.<br /> I packed up my laptop and headed for the door. You close at 10? I asked.<br /> That s right, he said.<br /> But you started closing at 9:30. And you created an unhospitable atmosphere. <br /> We have to be out at 10, he said, not at all courteously. <br /> I will not be a regular customer at Starbucks. I had planned to, but my plans have changed.<br /> I managed a tavern for three years when I attended the University of Pennsylvania on the GI Bill. Even in the rough and tumble business of a busy tavern we never treated customers as rudely as that young man treated me and others Thursday night. When you tell people you are open until 10, BE OPEN! Don't start moving furniture around at 9:30, lock the men's room, and giving everybody the bum's rush at 9:45. <br /> Is business so good that you can afford to have your employees treat customers with such bad manners? I doubt it.

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