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Original Comment Hello. I am hoping to find someone willing to help us in our financial hardship. We have a 2007 Tahoe that has been very well taken care of. We never have pulled anything with it, or done more than our low commuting to work and school functions. The vehicle is driven a total of a 10 mile commute on the week days. We purchased the vehicle used in December of 2010 for $26,840.95. At that time, I belive it had a little over 50,000 miles on the odometer. Currently, the milage is still only 71,149. Through research I've been told that our 5 year/100k powertrain warranty expired in March of 2012. Two days ago we learned from a mechanic that the rear end is going out and will need immediate rebuild or replacing. My question is can Chevrolet please help us somehow with the costs should we repair the vehicle at an autorized Chevrolet dealer? Being that the vehicle has been very well maintained and used sparingly, along with the fact that we are just outside the powertrain warranty timeline, I would hope you could help us. I will also add that I am 44 years old. My wife is 40. Neither of us have ever owned anything other than a GM vehicle. Her father retired from GM. We were born and raised in Detroit and will die promoting American made vehicles! I hope someone is willing to help us. Thank you. Sincerely, Mr. Al Clendennin<br /> <br /> :This was sent to the Chevy customer service website. They responded and said there is a good chance they could possibly help us, but the vehicle would first need to be properly diagnosed by a local Chevy dealer. The next day I took the 2007 Tahoe in to my local Award Chevrolet dealer in Crestview, Florida. This was Saturday, December 8th. 2012. I was told the technicians would have a quote for me on Monday, December 10th., and that the repair would take no more than one day to complete. On Monday just as promised I got the phone call telling me the repair totaled just under $1400.00. The costs were to include fixxing the rear end, and new rear brake pads and rotors that were also found to be needed. I said o.k. to the costs and that I needed to inform Chevy that there was diagnostics completed in my attempt to get some warranty coverage. I then contacted the agent assisting me with the possible warranty coverage, and explained what I had been told from my dealer. She said she would have to contact them to verify the information. That was done and the quote for just under $1400.00 was verified, along with the dealer also telling her the work would now take 2 days to complete. The Chevrolet agent informed me that the process would now need to be forwarded to a manager and that I should receive a phone call within the next one to two business days. Today is Wednesday, December 12th.. The new agent, a manager from Chevrolet customer assistance, called this afternoon. The gentleman explained to me that through his discussion with my local dealer he was told there would need to be further inspections of the vehicle to provide a more accurate quote for the repairs required. In all my life I have never heard or experienced anyone receiving a quote for work to be performed, and then retracting after the customer agreed! I explained this to the Chevrolet customer service manager. He repeated that this is what he had been told today by the Award Chevrolet service manager and that the repairs could actually be less than initially quoted. Then he stated the only thing that Chevrolet corporate is willing to do at this time is offer me $1500.00 off the purchase of a new vehicle and they would be unable to help with any powertrain warranty coverage for my required repairs. At that point I wished the man a Merry Christmas and drove back up to my local dealer. The service manager at Award Chevrolet told me that my vehicle in fact was going to be diagnosed further, and there was the chance that the repair costs would be lowered. I told the manager that I was really excited to hear that the costs are coming down, and anxious to get my vehicle back asap. He stated they would begin work tonight, and I should be able to pick my Tahoe up on Friday. Well a few hours later he called and said that they have opened the rear end up and determined the costs to be substantially more than previously quoted by his employees, but he was still unable to give me an actual dollar amount for the repairs! PLEASE SOMEONE HELP ME!!!!!<br /> <br /> This is the file number I have with Chevrolet regarding all I have explained. This is the phone number to the agent who was initially helping me and this was the manager at Chevrolet corporate she refered my case to. ( We are so dissapointed in this whole experience

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