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Original Comment My name is Mrs. Mitchell and I am a first time customer at Ashley Furniture. I ordered livingroom furniture from the store located in Hagerstown, MD. My initial deppsits was on 11/23/12-$100,- and the remaining balance-$742.62 was given on 11/27/12. I was told by employee that furniture was ordered on 11/23/12 and ii should be ther around December 15, 2012 and I should call on 12/15/12 for delivery date. At that time I was told that the sofa was in but the loveseat was not, so I would have to wait another two weeks for delivery. While selecting the livingroom furniture, I explained to my salesman that my apartment has smaller doorways than usual and I had picked out two sets. I gave him the measurements and he measured the one set and stated that it definitely would not fit but that the other one WOULD DEFINITELY FIT! So I trusted his measurements and went with the sofa &amp; loveseat that would definitely fit! FYI-I have a Brand New set in storage that wouldn't fit in the door! So when looking for a new set, I was careful in what I picked out because of the measurements for my door. I would not have just gone into store &amp; say I want that without measuring first! Well delivery day was 12/26/12 and delivery men tried to fit sofa in door and it wouldn't fit! They stated that MAYBE the loveseat would and they would try to get me another one on 12/27/12. He called store and I spoke with employee and she stated that if I didn't take furniture I would lose my delivery fee and have to pay a restocking fee for this furniture! Why-it's not my fault!! It's the salesperson's fault for measuring the set incorrectly!! Do You Think I Would Have Ordered If I Was Told It Wouldn't Fit??? So, if I want a refund-delivery fee and restocking fee will be deducted from my refund! And if I pick something else out--still have to pay restocking fee and lose my deliveery fee &amp; pay another fee to deliver my replacement! I spoke to employees and store manager and they told me there was nothing they could do to help! I just prefer to get full refund for everything---$842.62. I feel that this incident was not my fault and I should not have to pay around $350.00 and get nothing in return!!!! <br /> <br /> Please call me to discuss this further! I would appreciate a call back! Customer Service issues need addressed by your employees. I will expect a call ASAP! Thank you--matter needs to be resolved immediately!

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