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Original Comment I have only been a customer for 8 months and am SOOOOO disappointed with the so called "Customer Service". They are rude and don't know what they are talking about. I e-mail complaints twice in 1 week No response! Suppose to be 24 hr turn around. Still waiting 10 days later. Have had "Technicians" out there 3xs and they put down that, Customer installed divise" was the problem. What a load of CRAP!!!. I never have and they said it was just a wire in back of house that needed replacing. They jerk before said I was "Using my local channels too much"! Seriously. When I call in with problem they even laugh at that one.They even blamed it on my TV. Then they raised my rates saying I have been there a year. Funny I was at an other cable company before Mediacom. Why would I pay for 2 cable companies? I pay my bill and expect the service to work properly. If I had to pay them for the proper service Thay would owe me! What is the problem that you cannot keep your word when I signed up and I have called 8xs in 8 Months and had people out to home 4 xs. Mediacom I can't wait to be rid of you!!! I'll go back to Direct TV at least they have Tech support and Customer service that really provides service!!! Get a clue.Try some REAL CUSTOMER SERVICE!! Try calling people back like you say and really fix the problems with Technicians.

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