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Original Comment I was a very satisfied and loyal Comcast Cable TV customer of many years. In March I checked into the Comcast Triple Play package. I called three different days, got three different representatives, and three wildly different estimates. All three reps refused to put anything into writing. <br /> <br /> I made the decision to go with the package with the third, and lowest, estimate. While well meaning, I found the technicians (mostly subcontractors) to be well versed in either Cable TV OR phone and internet - not all three. It was a very rough transition.<br /> <br /> My first bill was a staggering $440. Every monthly bill since then has been different. I still love Comcast Cable TV, but the rest of the experiences have been awful. Customer service reps are very nice, but when I have a problem, I don't want a survey rating the telephone representative when I don't know if my problem is solved. This is what Comcast calls its customer service guarantee....the guarantee that the service reps will be pleasant on the phone (not the guarantee that the customer will be satisfied with the resolution). <br /> <br /> I'm not sure how AT&amp;T is doing with his promo packages, but I suspect that Comcast should have stuck with what it did best, and the same may be true for AT&amp;T.

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