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Original Comment i purchased my 2011 cruze in august 2012 from Gound Chevrolet in Nacodgoches, Tx. it was a used car and had a few paint scratches on it. before i signed the papers, my car salesman told my mom and dad and myself that he was going to get the paint fixed for me free of charge. i got home and realized there was a dent in the back bumper. i called the salesman and he told me he would get that fixed as well. i made an appointment to get everything fixed. i called him that morning and told him that i was going to drive down there after i got off work between 4-4:30. he told me that he had everything set up. (a replacement car so i wouldnt be stranded) i live an hour and a half away from the dealership, and he knew that. when i got down there at 5:45, no one was in sight. i called the salesman and told him what was going on and he told me that i was supposed to be there before 5. which he failed to mention to me when i had called him earlier that morning. so i went home. i made another appointment and took my car down there again. took off work this day to get there in time. i had made a list of what was wrong with the car and gave it to him. he read off everything that was on it and i went around and pointed everything out that needed to be fixed. he then told me that the latest id have my car back was on Wednesday. plenty of time to get everything fixed. he gave me a replacement car which was the dealerships lender car, an older Chevy Lumna. i was scared to drive home for the sake of breaking down. i almost got in a wreck cause the breaks dont work well. i called him Wednesday morning and he said it still wasnt ready cause it had been raining and the paint wasnt all the way dry. so i called again Thursday morning and he told me it was ready. i told him that i wanted him to lock my keys in my car and put them under the drivers floor mat, i have another set. so after i got off work i drove down there and did what he asked me to do with the lender car. when i got to my car, not only was it unlocked but the driver side back door was not closed all the way. to the point that you can stick your fingers between the crack and open it not even touching the door handle. also, the paint chips he told me he would fix were not fixed. not a drop of paint touched my car. the next day i called the general manager of Gound Chevrolet and told him my story. he said he would talk to the salesman and get to the bottom of it. later that day, the salesman called me and asked what was wrong. i told him about everything and he said that he didnt say that he would fix the paint, just the bumper. and that the whole door would have to be repainted to make it look better. but he failed to tell me on Wednesday, the first time i called, that the paint couldnt be fixed. he told me the paint wasnt dry and kept me out of my car for another day. <br /> i am very displeased with the way i was treated. i would not recommend this dealership for anyone.

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