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Original Comment I bought a watch from a kmart liquidation store in Lombard IL. around Christmas. The watch was defective the pins on the band kept coming out. I took it back for an exchange and was told to take it to another kmart they would exchange it. I was willing to make up the difference in price if I had to choose another watch, well I took it over to the kmart in willowbrook the lady in customer service said they would exchange it only if I found one exactly like the one that I had. Of course they didn't but I found one a little more expensive the the manager somehow became involved and told me because I bought it from a liquidation sale it was no longer kmart's problem it was the liquidators problem. She was so cold and unconcerned with my problem she basically told me that I had to bite the bullet on this one, and it was nothing she could do for me while looking at me as if I was annoying her and taking up to much of her time. I asked her who this liquidator was and she gave me the name and number to a man named Howard at the Lombard store. I immediately called him while still in the store in Willowbrook Howard told me to come back to the store in Lombard and when I get there to ask for store manager Debbie when I got there Debbie was very polite,kind and understanding to the situation I was allowed to choose another watch and she also gave me a $10 dollar gift card and a sincere apology for my troubles.(NOW THAT'S THE WAY YOU TREAT A CUSTOMER WILLOWBROOK!!!!!!)and because of this kind of treatment from your willowbrook store I will no longer be shopping at KMART. Sorry Lombard but as the saying goes it only takes ONE BAD APPLE TO SPOIL THE WHOLE BUNCH!!!!

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