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Have been a loyal customer of Lexmark for 12+ years. My experience with Technical was an a total of 6 hrs for troubleshooting 2 times. Eventually got to Corporate, Marshall, and was treated so shabbily that I will NEVER purchase a Lexmark printer again. I was made to feel like I had to beg just to be able to utilize my printer in the manner in which I purchased it, with an extra paper tray, to no avail. Between the wait time it takes for a resolution, the difficulty of a tech understanding your printer (lost in translation) issues, and the unprofessional way the Corporate representative treated me, I clearly understand why Lexmark is vacating the personal printer business! #nocustomerservice


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