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Original Comment We had an accident on the 12th December 2012 with our 6week old Toyota Fortuner. The only air-bags that deployed were the passenger side curtain airbags. Through Gods mercy we all survived! I contacted Toyota South Africa customer care and requested for an investigation,as to why the other air-bags did not deploy. I was asked to forward certain documentation and pictures of the damaged vehicle,to the case manager, handling my case. All relevant documentation was e-mailed. I was told that it could take upto 3months for an investigation but nevertheless, I was patient. Last week I get a call from the case manager stating that Toyota South Africa has finally concluded the case. He stated that based on the pictures I e-mailed(please note that NO actual vehicle inspection was done),they have concluded that there wasnt enough impact for all the air-bags to deploy! What kind of investigation is that? My four kidz were in the car that traumatic day! How a company like Toyota South Africa, based their investigation, by looking at pictures only, is mind boggling! Out of all the vehicles available on the market we chose a Toyota Fortuner. Surely Toyota South Africa could show a little sympathy and empathy towards their loyal customers. All I requested was for a FAIR and HONEST investigation into the matter but Toyota South Africa never fails to disappoint

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