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Original Comment Another unhappy customer here. My rates were getting so expensive I finally said "enough is enough." I contacted another cable company (WOW!)whose rep came to my house to discuss their coverage and prices. Couldn't believe the difference and decided to go with them. After they installed everything I called TWC to cancel and it took forever to do that. The rep kept trying to get me to stay, telling me they could lower the $165 I was paying every month (no premium channels)and wanted to know what I was paying the new company. When I told her I wasn't telling her, she put me on hold for a few minutes and came back and told me they would offer me a new price, w/same service, for $116 and no contract! I was shocked and asked her how she could offer me that deal. She replied that they do it all the time, all I had to do was contact them and they could lower my rate and "work with me." I got so frustrated and mad I just told her to cancel my subscription and I was done with TWC. She then proceeded to tell me I was under contract and would have an "early termination" fee to pay. I asked her why she couldn't waive that fee since she could lower my bill so easily. Of course, that wasn't possible. I'm not giving up on talking with someone in Corporate. Will let you know what happens in the future.

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