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Original Comment Either you, Delta or American Express have a &quot;glitch in your skymiles program that led me to cancel my Delta credit card yesterday... I received a card on the assurance that there were 30,000 frequent flyer miles associated with getting the Delta credit card. However, it did NOT say that I was required to activate the card by any given time in order to receive the miles(subsequent to a 500 purchase).<br /> <br /> I have other credit cards i use regularly as well, so I waited until this last weekend to activate the card, when I wanted to use the skymiles toward an extended trip I am planning. However, I did not receive the miles.. After SEVERAL hours of attempting to - with online and telephone help- decipher the problem, I was told that the $500 purchase needed to be made within three months of receiving the card - NOT - as I had assumed - within 3 months of card activation.<br /> <br /> I therefore cancelled the Delta Skymiles card, and am using other airlines and cards for this extended, multiple -stop trip.<br /> <br /> I was also advised that, even tho I did not get my Skymiles credits as pledged, if I applied for/received a new Skymiles card, I would STILL not be eligible to receive the Skymiles 30,000 signup bonus, unless I waited for an additional year. Again, unfortunate... I'm not clear who failed to clarify the appropriate way to accommodate/clarify this sort of situation- it could either Delta, or American Express- or both.. But it strikes me as one of those &quot;falling through the cracks&quot; oversights that no one intended, but that are procedurally almost impossible for consumers or &quot;lower-echelons&quot; to redress. Maybe you, or one of your superiors, could gain some positive notice by getting someone higher up the food-chain to take this type of situation on, and get helpful changes made? Thank you, from Clayton McDowall, Skymiles member.

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