Ashley Furniture Corporate Office

Ashley Furniture corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Ashley Furniture Industries, Inc.
1 Ashley Way
Arcadia, WI 54612
United States
Phone: 608-323-3377
Fax: 608-323-6008

Ashley Furniture Corporate Office Comments

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16
Jan

Posted by Anonymous


1/16/24 3:33PM

I purchased a living room sectional from your store in Sarasota on 11/4/22. It cost $4000.I have had nothing but trouble with it from the onset. I did not know that the cushions were stuffed with feathers. I was not told by the salesman and I did not ask. The cushions are lumpy and leave indentations whenever anyone sat on them. Since I know you make your own furniture I asked the manager if he could do something about this and he said no. Also the fabric pills constantly. I am an 80 year old widow living on social security and I bought at Ashley because I heard from others that your furniture is well made and will last. That is not my experience. This sectional is poorly made and the fabric is inferior. I recommend that you take it out of your inventory. As for me, I guess I have no choice but to live my last years with lousy piece of furniture.

05
Jan

Posted by DM


1/5/24 10:15AM

1/5/3024 11:08 am
Vernon Hills Store
Bad experience one damaged item needs to be replaced. Mirror missing on another. Turns out the sales person did not order it. Needless to say getting the replacement and mirror (two different order numbers different service departments!)

On Monday I Text messages to confirm delivery for today for both items. After getting frustrated with the text system I called and verified delivery date fortoday. Last night I started getting messages, to me with my name and then my moms name who has nothing to do with this, asking me to schedule delivery.
This morning got two spam calls. caller indentifies herself as Ashley Furniture then a recording goes in to speak of Medicare. Just got another such call.
I called the store. Manager says I did not respond to texts to schedule so the delivery won't happen today!!!

So you tell me. Is this a hack or a con job?
You have been HACKED Ashley Furniture and my personal info is out there now. And no one to call about that as all I get is recorded calls and prompts. I expect a phone call if I fill out this form is that information being put out there as well ???

Manager scheduled my delivery now fir next week. I told him I will NOT be using the text messaging system and this better be confirmed for both items for next week. We will see if I get delivery.

Buyer beware

10
Dec

Posted by WORSE CUSTOMER SERVICE EVER


12/10/23 4:28PM

WORST EXPERIENCE OF MY LIFE:
The only good experience was Emily, my sales girl at the Ponchatoula store. She was awesome BUT, the Customer service that followed is UNACCEPTABLE. I too wish I would have read these comments prior to paying Cash for my furniture!!! I reported the problem the day it was delivered. Several days later, the customer service person texted me and asked that I flip the furniture over and take a picture!!!!! I am 71 years old, the recliner part of the sofa is attached to the console, I CANT FLIP IT OVER....I did lay on the floor with the recliner in the up position an took a picture 1 inch from the problem of metal grinding on the frame each time you raise or lower the sofa. These texts went on for 2 weeks with no phone call, no I'm sorry this happen, no nothing!!! By now I am livid. In my business of being a nurse, if my Customer service was like this, I would have been fired a long time ago. They asked me for yet another picture.......the ones that I sent was as close as I could get and I let them know that. No communication, unless I text them. Now it is going on 3 weeks and I get an automated message from the Service dept. with the earliest appt. Date of 12/27. THIS IS NOT ACCEPTABLE. I DO NOT WANT IT REPAIRED, I WANT IT PICKED UP.AND I WILL GO SOMEWHERE ELSE TO BUY A SOFA.!!!!!! I WILL NEVER BUY ANYTHING FRM ASHLEY AGAIN. I WANT MY MONEY BACK!!!!! YOU CAN SELL THIS TRASH TO SOMEONE ELSE.

13
Oct

Posted by Dissatisfied


10/13/23 11:01AM

Sure wish I had read the comments before I made this purchase they are the worse I ordered furniture from the Ashley in upper darby pa had a scheduled date of October 13th and aftercalling to track delivery i was told I didn't have a delivery date scheduled which was a not true,mean while I have no furniture to sit on and was told that it would be at least 3 more weeks this is unexceptable due to and inconsiderate because Ashley could have a lest sent a message or a phone call to prepare the customer I had to make special provisions to be home for a delivery that hasn't shown a n d don't know when it will this I poor customer service and deser to be reported to the BBB seems I'm not the only one who is a dissatisfied customer with a family who will continue to have to sit on the floor

04
Oct

Posted by Concerned about your San Antonio


10/4/23 6:15PM

I am providing feedback as I believe you sincerely need to investigate your operations at Southpark Village in San Antonio. This location simply is in serious need of some leader ship
A simple purchase was so confusing to be made. We wish to take the item off the premises the same day, but they said they couldn't release it although we paid for it with our Ashley credit card

Upon returning a couple they advises that They said it was put back in the stock. Yes, the credit card transaction was supposedly credited. We look forward to seeing that but somethings going on and I'm just passing on.

Additionally, on Tuesday evening of this week at 7:45 pm the doors were locked and closed? The door says close at 9 PM.
They were associates milling around the open sign was off and the doors are locked

The website says 9 PM. I just sincerely think there's just an absence of leadership .

25
Sep

Posted by Anonymous


9/25/23 7:12PM

I called in about an Item I purchased from your Colten Store, It was a 3 peace wall decor, we given to me it didn't have any instructions about how to attach to the wall nor what kind of Hooks or nails needed? I spoke to your customer service manager Canen, he was very rude I told him if I couldn't get this decor instilled I would return it back to the store he replied to me, That why should the store loose money because I not happy with this art peace I had purchased this on 9/22/23, what kind of Customer service people do you have working for your company! He needs to get more training about how to treat his elders or clients in general, when I asked him to give me Regional number her refused to relay that info. I have other items pending but I have a bad taste about the experience I came across with the way this Caven treated me, I really want to cancel my hole order, beside the vanity I told to put aside while shopping, and another sales person sold it to some one lease a former client, so when I was ready to back up my car to pick up the vanity display they said they were sorry but another sales person sold it to another former client without any consideration about a Item I had already put aside? WOW I should have just walked out at that moment and never returned to this store!!!!!

25
Aug

Posted by Anonymous


8/25/23 5:03PM

Absolute appalled at the lack of communication. I confirmed my delivery for August 25th. I received and email within the subject line that read "hooray, one more day until your delivery". This told me I was scheduled. I opened the email and in bold ready 10:45-2:45 delivery time. No further action needed. I'm fine print I needed to hit confirm AGAIN! Because I didn't see "confirm" in fine print. I got rescheduled for August 29th. No one at my local store could help me. In fact, all they kept telling me was they have emailed corporate with no success in getting a reply back. I then took it into my own hands to which I found out it was pushed again to August 30th. It would be nice to speak to someone with some sort of authority. I have a 5k sqft house to fill and I will NOT BE BACK TO SHOP AT ASHLEY'S FURNITURE.

06
Aug

Posted by debim


8/6/23 7:34AM

At the Plano, TX location at 15th and Central Expressway (hwy 75) on 8/4 - My youngest daughter is furnishing her first home and was SO excited to find a bed to match the dresser and nightstands she had obtained secondhand. The LARGE sign next to the bed read "King Uph Panel BED (PKGB192-KUPB) $749.99". That was within her budget and she immediately made the decision to purchase. Her first "big" buy for her new home!! When she tried to purchase, she was told that $749.99 was the price of the headboard only, NOT the storage bed and that if she wanted the whole bed, it would be double the price! She was told that while the $749 price referenced the "BED" on the huge sign next to it, the sign actually failed to mention ANYWHERE, the "actual" cost of the king bed. She told them she thought the sign was extremely misleading and said she could not afford the bed....and didn't have $750 in her budget for just a headboard. Before leaving, her "salesman" told her that it was "ridiculous" for her to think the whole bed was just $749 and that she would "never" find a bed like this anywhere else for that price or any similar price, but that, as a huge concession, they would take $1400 "out the door" for the bed, thus offering her a small discount. She told them that was still way beyond her budget and left the store. I am just so angry about the whole situation. We have been frequent customers of Ashley in the past and never been treated so poorly. My daughter is 25 years old and this was a horrible first experience. The sign is incredibly misleading (especially since the price of the bed is not shown anywhere), she is NOT an idiot and no one even tried to make the situation right by honoring the price shown. Can anyone help?

05
Aug

Posted by Aa


8/5/23 5:51PM

Kiara misled me and said don't worry about it we will waive delivery and set up and then got on the phone and said oh I can't do that and said order online she hung up in me and took my entire day and 3 sakes people to try to put the order in. How does a company mess up someone calling to spend $2000..00 knows what they want and they can't seem to get the order in. Miata lacked professionalism and said go right ahead and cancel have a good day. This is their management . I asked for district managers name and number and she hung up when all I asked her to do is what she said she would do. They have already EEdge filed delivery once and could care less if you have missed 3-4!days desling with them . She had a power ego and offered something and then did not follow thru . It was a distortion of truth and could care less that they did not be able to get my business .

Over 4 hrs min and and 12 phone calls just to order a couple tens. Horrible ordering system keeps you in the phone forever and in the store is.worse they have to access 2 or 3 systems just for a few items enormous waste of time and that's if you know what you want.
Everytime you call the local store over 20 min hold times short staffed and while they are waiting fir walking maybe study systems and product or at minimum what deals are going on. Nice people but training is needed . You will not get in and out in a timely manner and if you say please don't follow me I'll come find you, they still do. Kiara could not seem to have customer service skills and poor attitude when customer is spending a lot of money . Furniture mall in Duluth had only $99 delivery fee no matter how much you order you get it in 5 days or less and they carry Ashley

16
Jul

Posted by Anonymous


7/16/23 4:07PM

Paid over $2,500 for my couch. They delayed my delivery not once but twice. 2 & 1/2 WEEKS LATER, MY COUCH WAS SLOUCHING. Went to Ashley, they gave me a case number and scheduled a technician to evaluate the damage. The technician arrived to my place and said he could replace the cushion but it's going to do the same thing. Went back to the Ashley in Tacoma off 38th and they reinstated that they have a 72 hour no return/no refund/no exchange. Wow...! NEVER AGAIN WILL I PURCHASE FROM ASHLEY!!!

15
Jul

Posted by Anonymous


7/15/23 2:17PM

I purchased sectional from SouthCenter Parkway Suite300 Tukwilla Washington 98188

I paid cash with a delivery sales order

The sectional I purchased for 30045.00 . 6/17 with Premium Delivery cost 349.99. 4-6 week delivery. Same furniture went on sale around first of July couple hundred dollars less. with delivery by mid july. I tracked my order it said August 19th. A couple weeks past my premium delivery. I've never bought furniture from Ashley , after this I won't again unless it get Delivered on time as quoted.

08
Jul

Posted by Anonymous


7/8/23 9:19PM

I am a customer. Bought $5000 of furniture from Stella Maglie in 2021 at the Laburnum store in Richmond Va. She is currently an assistant manager at the Williamsburg store. She has avoided me since them not giving men a clock and mirror she held for me. She has refused to communicate about this and has had warrants issued to me for stalking, trespassing and disturbing the peace. I was arrested and have a GPS on my right ankle. Not allowed to leave Virginia. Trial is set for Aug. 8 at York County GDC. Will u hel me by asking her to dismiss all charges? If convicted I may be put in jail//fined. If so I have no alternative but to countrr sue for false charges and arrest. My lawyer will be contacting you very soon . Resolving is in our interest without going to court.

06
Jun

Posted by Yolanda


6/6/23 12:52PM

Ashley Furniture is the worst ever! They showed to deliver my furniture today. The delivery people was a man and his 2 children I asked one of the kids were they working age the kid responded I am but not my brother. They unpack the items, the guy takes pictures and tells me I can't set up your bed they did send any rails. I told him to pack everything and take it back which he did. Long story short I get a text from Ashley saying my ordered was delivered with my forged signature

02
Jun

Posted by Anonymous


6/2/23 7:48AM

I recently ordered a piece of furniture. I was given a delivery date and time. I was sent an email stating that they had truck issues and may be delayed. I let them know that I had a late dental appointment and that I would be leaving home at or about 4:30 pm. I went to my appointment. While I was there, I received a text stating that they were headed to my location. No one called to reschedule for the following day...when I called this morning, I was told that the driver had to make the change as to when I would get my delivery. Since they had the issue, I feel that I should have been contacted to be in line for an early delivery. The delivery status said that I postponed the delivery. I didn't post pone anything. They screwed up. I asked if the driver was a subcontractor or what....this makes no sense and I am very disappointed. So where is my piece of furniture?

04
Feb

Posted by DON


2/4/23 7:31AM

I Bought A Sectional Couch From Ashley's In Toms River Nj Paid Over $5000.00 For Couch And Warranty And Have Nothing But Aggravation The Material On Couch Is Breaking Down Feathers Are Popping Out And Material Has All These Little Balls All Over It Like A Cheap Sweater So I Call Warranty And They Tell Me To Buy A Fabric Shaver Well I Can Stay Home 24/7 And Shave This Couch Whichi Never Had To Do Before On Any Couch I Ever Bought The Quality Is Horrible Then You Try To Call Someone They Give You To A Chat Page And They Want You To Pay For A Questionaire About Your Issue What A Rip Off Ill Never Buy From Ashley Again In Fact Maybe Ill Call An Attorney

27
Jan

Posted by KG


1/27/23 6:48PM

I cancelled an order for a bedroom set & mattress set with base. the sales person added an insurance charge and failed to tell us that shipping/setup was over $400. I canceled the order the next day & put a stop payment on the check. Talked to several people to verify that I canceled the order. Today i received a letter from a collection company. i did not receive the merchandise it wasnt to be delivered for 6-8 weeks I want this collection order to be removed and a letter stating stating it had been removed. sales #0329949272

04
Dec

Posted by Paul


12/4/22 10:49AM

I wanted to buy a recliner chair at Dublin Oh store.
$100 delivery fee ?
I asked if I could just pick it up and was told I would have to drive to Dayton Oh one hour away.
I really don't understand Ashley must not want to sell a chair.

27
Nov

Posted by S


11/27/22 10:05AM

Working with Ashley Furniture has been one of the worst experiences I've had In my entire life. Upon spending nearly $10000.00 on furniture it has been 6 months and I have yet to receive the $2000.00 in cash rewards back that I was promised. It took just over 3 months and several incorrect deliveries on a weekly basis before we finally received all of our furniture.
In addition to this MAJOR inconvenience and unnecessary stress every time I spoke with the Ashley sales manager he would continually speak of how tough this situation was on him...making the entire situation even more annoying not to mention the slew of broken promises that ensued. CustomService 101: at the VERY least empathize with the customer and then correct the mistakes that have been made, or at the very least attempt to.
Now it has been almost 6 months... one of the MOST enticing reasons as to why I purchased so many furniture pieces from Ashley was because the Sales Manager of the Prescott, Arizona store PROMISED me that I would get approximately $2000.00 back in credit card rewards, redeemable anywhere. Every time I contact the store or the Sales Manager I get the runaround. I have yet to receive any of the rewards I was promised. The sales manager rarely returns my calls or texts and when he does he blames someone else and makes yet another promise he then proves incapable of keeping.

25
Nov

Posted by S


11/25/22 6:54PM

Working with Ashley Furniture has been one of the worst experiences I've had In my entire life. Upon spending nearly $10000.00 on furniture it has been 6 months and I have yet to receive the $2000.00 in cash rewards back that I was promised. It took just over 3 months and several incorrect deliveries on a weekly basis before we finally received all of our furniture.
In addition to this MAJOR inconvenience and unnecessary stress every time I spoke with the Ashley sales manager he would continually speak of how tough this situation was on him...making the entire situation even more annoying not to mention the slew of broken promises that ensued. CustomService 101: at the VERY least empathize with the customer and then correct the mistakes that have been made, or at the very least attempt to.
Now it has been almost 6 months... one of the MOST enticing reasons as to why I purchased so many furniture pieces from Ashley was because the Sales Manager of the Prescott, Arizona store PROMISED me that I would get approximately $2000.00 back in credit card rewards, redeemable anywhere. Every time I contact the store or the Sales Manager I get the runaround. I have yet to receive any of the rewards I was promised. The sales manager rarely returns my calls or texts and when he does he blames someone else and makes yet another promise he then proves incapable of keeping.

21
Nov

Posted by Very Upset Customer


11/21/22 6:02AM

Absolutely the worst delivery and customer service ever experienced. There is no customer service- it's outsourced to a foreign call center. Unable to get anything straight leaving customer stranded with damaged furniture and no recourse.

Run as fast as you can to another store, or you will sorely regret your purchase with Ashley.

10
Nov

Posted by Tammi Taylor


11/10/22 1:15PM

Ashley Furniture Temple Tx is the worst store ever! Do not buy from here ! I purchased furniture in October with a delivery date at the end of October when it no showed and I got no call, I called them and no answer after 2 days of no answer there I decided to go back by, then it's all BS after that date has changed till end of November! No reason why other than the computer picks a date! The Manager sold me the furniture and I think him and all his employees are paid to lie to their customers! He was supposed to call me the following Monday with answers then of course he never did so Tuesday I went back by there, and well the Bs keeps coming lie after lie after lie OR EXCUSES of their is no one for them to call they can't call anyone to find out why you stuff had changed! Awful customer service! By the way did I mention I paid for my furniture in full?!!!??!? They don't care they got your money! Buyer beware DONOT BUY FROM THEM or the WACO Store who they now bought out!!!!

28
Oct

Posted by Sara


10/28/21 8:36PM

To start off we used to love Ashley's furniture. We always buy things from here and love how well we are treated when we walk in the store. Today's experience changed my mood completely. I ordered an oversized ottoman to match my couches (which I bought from there ) and was supposed to get it delivered today. We are good at being here in the window time so we planned to get married at 11:30 today and window time was 12:30 to 4 something so we were on our way out at 11 when we get a text that the furniture will be here in 15 min. So we wait once it hit 11:25 we had to reschedule the appointment due to it not being the 15 min they said it would be which was perfectly fine as long as we get it. So at this point an hour passes and we have called the delivery driver over and over to see where there at but no answer. So at this point I call the dispatch department they tell me they will be here at 12:15 so we say ok cool we can make it to the apt in time if they get here at 12:15. We'll at 12:30 we have to reschedule again and I get upset. I call dispatch again at 12:40 and they say oh the drivers told us you canceled the drop off so I said excuse me we have been calling them , calling the dispatch and everyone keeps giving times and I canceled ?? I was so confused because no one kept in communication with us and they tell me oh they said they will be there at 12:48 I tell the guy I talked to no sir that last lady I talked to told me the same thing over 40 min ago I can't keep waiting. So he puts me on hold and says basically there isn't much he can do that the people will be here but what was crazy was me and the guy stayed on the phone till 1 and the people still weren't here. At this point I ask to speak to a manager. It took about 15 min to get to speak to one which was ok just wanted to let them know what was going on. While waiting for the manager the 2 guys come deliver the furniture they don't even knock we just hear the truck and open the door and there just standing there they walk in with an attitude don't say a work to us throw the furniture in the entrance and leave. At this point I'm furious I work in customer service and the fact that you had no apologies or nothing to say but roll your eyes said a lot. So I stay on the phone and wait for the supervisor. I explain the situation to the him and he doesn't say nothing but oh well they still came within the window time . I said sir are you listening to what I said we get a message at 11 that wasn't in the window and we waited 2 hours for the marriage he said oh it's miscommunication guy doesn't say sorry doesn't seem like he cared he made every excuse that we were wrong. I couldn't believe it. The guy that helped us before the supervisor gave better service than the BOSS. The supervisor brushed it off and didn't care to see where we were coming from. Sadly I won't be back to Ashley's furniture. Not wanting to deal with this service especially when my house is full of your furniture.

21
Sep

Posted by Pissed off


9/21/21 1:19PM

Wow! Silly me for not looking at these comments/complaints ahead of buying my couch and chair. I can mimic everyone's complaints and then some. Don't know if I'd get cut off giving you my blow by blow experience so I'll cut it short and cut to the chase.... DO NOT PURCHASE anything from this company!!!!!
They DO NOT stand behind their items or word. Sorry that we all got crapped on by this lousy company.

25
Aug

Posted by UNKNOWN


8/25/21 8:17AM

This Is By Far The Worst Ever My Delivery Never Arrived Yesterday Like Scheduled. I Already Trashed My Old Couch And Now Have To Wait A Week For Mine To Come!!! I Have Three Young Children That Now Do Not Have A Place To Sit. The Reason They Couldn't Deliver Is They Could Not See My House It Was Dark We Have Street Light I Live In Town!! It Would Not Have Been Dark If You Would Been On Time!! Call Store The Dont Care Call Corprate They Said Call Store This Is Fustrating.

27
Jul

Posted by Tim


7/27/21 8:18PM

I have been a customer with this store since 2013 and have purchased many things from them over the years. I recently purchased this dining room set from them and it was delivered on July 4th. The lady that sits at the back desk where the financing is done specifically told me that if the set went on sale within 30 days they would honor that price and credit the difference back to my Ashley card. She had NEVER mentioned that once it was delivered that would no longer apply. Since I've been a customer for several years and i'm on the mailing list I get an email stating it's on sale so I contact the store. The lady that answers informs me that since it's been delivered they won't honor the price. I again stated that the lady specifically told me if the product went on sale in 30 days they would honor the sale price. She NEVER once stated that once it's been delivered it wouldn't apply anymore. She also asked if I got that in writing and I stated "no, why would I? I've been a customer since 2013 I didn't think to since I've never had an issue before". The lady at the Daytona Beach store then stated "oh well, you're out of luck then, there's nothing we can do". I'm extremely frustrated that no one will fix this issue. Apparently being a long time customer means nothing to them! I've also called the corporate store and requested to speak to the CEO and just like with the local store I continue to get the run around. It's such a shame that there is no accountability anymore. The staff and sales people can say whatever they wish, continually blow you off and have no repercussions what so ever. I will never buy from Ashley Furniture again!!!

08
Jun

Posted by Jacob


6/8/21 6:29PM

I spent 5,000 dollars on a bed room set and it's been since March I got my set in pieces and one of our items we never even received not only that our bed came broken and they still have not fixed it nor replaced my head board also we have not received our money back for the item we did not get that we decided at that point we did not want it no more. They have poor customer service and the worst laziest people I have ever dealt with which we are still dealing with since March 2021 we are now in June and still problems with them the worst ever, this is in El Cajon Ca ive had so much anxiety from this store that my blood pressure has gone up they will be hearing from my lawyer pretty soon since me and my husband has gotten no cooperation at all. Fix this or this is going to go legal.

08
Jun

Posted by kristi


6/8/21 2:24PM

I spent 1200.00 on a table on 4/2/2021 now two months later, and we still cannot use the table for dinning due to how unbalanced it is. here is my story if you care to know. First when they finally came to deliver my table they brought the wrong table top, so disappointing but a week later they delivered the table and put it together with a quickness and were ready to go and I asked them to check it because it was wobbly, he had the nerve to tell me he didn't have time and someone will come out the next day. I was stunned he said that and they left and nobody showed up ever so i called and after a long long time got a hold of someone and he was able to schedule a repair guy to come out and fix it in 3 weeks later. He also told me someone will call me the next day to offer me a discount on my purchase. nobody has called. ok, so the guy comes out to fix the table and he was not a good representative of the company he was a complete slob and he actually made the table worse and said it needed a new leg and would order it and then they will call to send a repair guy back out and that hasn't happened either. So I am so disappointed in this company im about to call again as soon as I have 2 hours to be on hold..

09
May

Posted by Ann Kerrigan


5/9/21 1:13PM

The Manassas Virginia Ashley store is as crooked as they come I had the saleswoman Grace tell me if I listened to a 7 minute sales pitch on mattresses I would get a price of wall art for free, 45 minutes later after her boss Billy had stalled and stalled and dropped the price from $1100 to $900 on a mattress advertised for $599 they tried to charge me for the painting that was promised to be free.... they are bait and switch scam artist and no reputable company I know works this way, how there still in business is beyond me!

05
May

Posted by Kristin


5/5/21 2:07PM

Ashley furniture is the worst ! Please people do not purchase anything from them . They have terrible customer service and don't make anything right . They lie and never return your calls ! I would never recommend them to anyone .

18
Apr

Posted by Anonymous


4/18/21 7:51PM

I will never purchase anything from Ashley Furniture; salesman never returned my call upon delivery; customer service said no returns after delivery date; gentleman who came out to clean the glass did not get rid of fingerprints on underside of glass; delivery people did not wear gloves when carrying the glass top; I feel like my time was not important; my money was what mattered. Horrible experience!

01
Apr

Posted by iris


4/1/21 10:07AM

DONT EVER EVER BUY FROM ASHLEYSFURNITURE. I HAD A BEDROOM SET DELIVERED LAST FRIDAY. I pd for delivery and set up. I was left with a dresser no pulls and bed missing any kind of frame or slats to hold a mattress. I am 79 years old with backproblems and no bed. The store wouldn't answer phone, same for customer service
After trying for several days I got this accomplished: on the 14 of April a technician will assess the situation and set up appointment to MAYBE fix it. I begged and pleAded for a bed. NOTHING.

06
Mar

Posted by Hoppy


3/6/21 6:47PM

Worst!!!!!
Experience ever- Quality furniture? My foot!!! Had to assemble the console- with warped pieces. No returns!! Thought I was buying from USA made goods - nope Vietnam!
Never ever will I buy from Ashley . No one answers the phone and when you go to the store - no response except no returns per terms of sale.
Go to IKEA - you get what you pay for! And better QUALITY!

04
Mar

Posted by Frustrated To No End


3/4/21 5:34PM

On December 30, 2020, I purchased a Tempur Pedic Contour mattress and box springs from the Ashley store on Airline Hwy in Baton Rouge Louisiana. It cost me almost $4,000. I paid for the White Glove delivery; however, when my mattress arrived it was placed in my hallway. I had to un-package the boxes, get help to place the mattress and box spring on my bed and tear down the boxes and put out to trash.
After 30 days, I decided I did not like the mattress so I went back to the store to pick out another. I chose the Temper Pedic Hybrid mattress. A week later it was delivered to my home but upon inspection it was determined that I already had the Temper Pedic Hybrid!!! My initial order was incorrect!! So I went back to the store to explain that I never received the Contour mattress that is on my initial receipt. They assured me that they would get it correct this time.
A week later I get a call from Ashley that they will be delivering the Hybrid mattress to my house. I had to explain that I already have the Hybrid; I never received the Contour that is on my original receipt. WHAT A HORRIBLE EXPERIENCE!!!! I'm still with the Hybrid mattress as of today's date and have not heard from Ashley as to when the mattress that I purchase would be delivered to me. At this point I'm so frustrated and will NEVER order another thing from the Ashley store and will NEVER recommend the store to anyone. I'm paying almost $4,000 for a mattress I didn't purchase and NOONE is trying to resolve it!!!!!!

03
Mar

Posted by Lee


3/3/21 12:52PM

Horrible customer service.... Not only is it taking 5 months to get two chairs but the communication systems the store uses are just as bad.
I called the store over a dozen times across 3 months trying to find out when the chairs would arrive and not once did anyone at the store ever answer the phone instead it went to a call center.
The call center receives your call via voicemail then sends you a text message telling you how valued a customer you are and that they have sent a ticket to the store requesting that they call you.
Not once did I ever receive a call from the store... after multiple interactions with the call center they suggested that I go to the store in person to address the situation.
I went to the store and spoke with the sales manager who basically said that he agreed the communications with customers was an issue and a complaint that he hears all of the time but that he could do nothing about it and that he will call me when the chairs come in...
Please save yourself the frustration and do not buy from this company.

11
Feb

Posted by Pposil


2/11/21 5:26AM

I will never buy from Ashley Furniture again.... and will advise family and friends the same. I purchased a shelving unit from the Lake Grove, NY store ... upon delivery it looked different than shat I thought in the showroom.... it was priced in the store at $529 with a 20% discount...with delivery ($80) and tax the total was $547... later that day I went online to check the item delivered... it was what we ordered... but the regular price online was $349 on sale for $279! I went to the store to seek an adjustment... the manager of the store curtly told us that no adjustment will be issued and that the store is independent from online??! The manager told us that was Ashley policy and nothing could be done!! To add insult to injury... there was no delivery charge online! The manager and Ashley customer service leave much to be desired!! Raymore/Flanagan here I come!!

08
Feb

Posted by Jamie


2/8/21 2:17PM

This is totally ridiculous. I ordered my sons house warming gift l and love seat I ordered it early July 2020 It was to be delivered sept. Then moved to oct then couch came in nov. I every month they said the love seat will be delivered. Now they say March! Each time they set a date my son has to make arrangements for someone to be at the house. Then they cancel. I called the customer support line they told me I had to speak to another department they gave me a number which did not reach me to that department. Three or four times they agree to give a $300 discount but when I did the math it came up to $134 discount what a Con. ! There customer support is terrible. I am reporting them to the bbb. In addition I believe I will contact others I can find in similar situations and secure an attorney. Cam we say class action law suit ? I got emails but you can not respond to them. Maybe this foram will get me a response. The couches will not match now because one I had been used 4 months longer than the other. Ashley furniture is the worst. I have half a mind to go to the stores and share my experience with others shopping.

08
Feb

Posted by Jamie


2/8/21 12:03PM

This is totally ridiculous. I ordered my sons house warming gift l and love seat I ordered it early July 2020 It was to be delivered sept. Then moved to oct then couch came in nov. I every month they said the love seat will be delivered. Now they say March! Each time they set a date my son has to make arrangements for someone to be at the house. Then they cancel. I called the customer support line they told me I had to speak to another department they gave me a number which did not reach me to that department. Three or four times they agree to give a $300 discount but when I did the math it came up to $134 discount what a Con. ! There customer support is terrible. I am reporting them to the bbb. In addition I believe I will contact others I can find in similar situations and secure an attorney. Cam we say class action law suit ? I got emails but you can not respond to them. Maybe this foram will get me a response. The couches will not match now because one I had been used 4 months longer than the other. Ashley furniture is the worst. I have half a mind to go to the stores and share my experience with others shopping.

24
Jan

Posted by Frustrated forever


1/24/21 6:03AM

Bought 6000 dollars worth of furniture. In Sept 2020. Still have not received it all. Items being shipped are broken, torn, and malfunctioning. Have made multiple complaints to sales person, managers, and now General Manager. What do you get for a response "COVID", stop it! We have been living with this for over a year now. Then, new shipping company.....excuses and excuses. If we ever receive our furniture, I promise I will never ever purchase from them again! Share with your friends, do not buy from them. Now, the GM, well he says he is, will personally watch to get my replacement furniture as well as the rest of my order. What is he,Superman? He just told me that its COVID, but he can solve the issue. They can't even keep track of their own lies. DO NOT BUY FROM THEM!

28
Dec

Posted by DISGUSTING ASHLEY PRACTICES


12/28/20 7:38AM

I Will Never Purchase Any Furniture From Ashley Furniture.
I Bought A Dining Server December 7th. Wanted To Have My Home Decorated For A Lovely Christmas For Everyone.
It Did Not Happen.
I Paid For Delivery And Set Up. They Delivered And No Set Up.
Doors Dont Shut Properly. No Shelf Dahls To Put My Shelves In. Called Took Forever To Get Through For Help.
Went In Amd Talked To Store Manager He Ordered The Dahls For The Shelves Wrong Size.
Technician Was To Come Out To Fix Doors Has Not Called. The Manager Told Me When I Left To Put A Good Comment About Ashley..
I Stopped Payment And I Will Take This Further As I Hate To See And Read What People Have Gone Through. The Stress Especially Over The Holidays Has Been Awful.
I Expect To Get A Credit On The Delivery.

11
Dec

Posted by Totallydissatisfied


12/11/20 11:54AM

We purchased approximately $9k in firniture for our new home, dining room and bedroom sets. Our first delivery was in April of 2020. The table we received had a tilted top. The barstools were the wrong ones and a light had a bad globe. Not long after we started having problems with the bed rails falling off whenever we got in bed. We have a sleep number bed so the bed never touched the bed itself. We've had multiple times we've been told we were getting our furniture and it never seems to come I. Or come in correctly. We still do not have a table. Our stools came in strong three times a f the bed still falls apart....then the seats on our dining chairs started losing support! Absolutely everything is junk. We asked them to take it back. They refuse. Ryan, the supervisor at the Joplin store told us he'd give us a discount over two months ago and it's never one through. I called corporate last month and was told we'd get a call back but we never did. I just want my money back and to dump this junk off somewhere and start over! We ended up putting the bedroom suit in our sons room who will visit about twice a year because we hate the bed so much. So after spending all this money I still have to go out and buy another bedroom suit. I'll never buy anything from Ashley furniture again!

30
Nov

Posted by Tired of Ashley furniture


11/30/20 5:35PM

I ordered furniture on September 29th 2020. Today is November 30th. Two months and I have not received any notice of possible delivery. I called two weeks ago and was told I would receive the furniture the first week of December. I called today and was told end of December. What is going on? Please don't blame covid. Bob Mills furniture doesn't have a problem with on time deliveries.My written contract states 2-6 weeks for delivery. We are at 10 weeks. Should have gone to Bob Mills. Lesson learned. You've lost a loyal customer.

27
Sep

Posted by Sean


9/27/20 11:20AM

Your location


Ashley HomeStore
7900 US Hwy 19 N, Pinellas Park, FL 33781
Furniture store
sean wilson
1746 points
47 minutes ago
Had tonupdat from original.. first paragraph original run on new.Very pleased with the time Sherri spent with me when I was shopping. Brandon the manager even helped when needed. Thanks for the patience and help Sherri. She was able to point me in the right direction and we accomplished what we set out for. Very upfront and made sure we purchased exactly what we needed. . Well, delivery of bed frame was supposed to be 1 to 4pm guys showed up before 1030am without notice. Tipped each guy 20 and let them put up the bed frame. Guess sales lady Sherri didn't think about not needing 2 foundation since we were purchasing the bed frame. Didn't sign for the delivery asked the guy to give me 5 minutes to call Ashley's to have him take the foundation for one of the 2 mattresses we had delivered few weeks ago; he said had 7 deliveries and simply left even without signature. I went to the store a block away they had Robert handle my problem. Honestly, whatever you're paying him je deserves more. Literally saw him handling 3 naybe 4 problems and nothing but patience, reserve , and let's make it work attitude. Summer also helped with my dilemma too. She , even though not feeling well, gave me the same courtesy. Thanks to the two of them indidnt have them take the bed frame back. Although would've been easier for the delivery guys to take with them ill have to wait for a reschedule. I'm not sure if I will purchase anything else when I purchase my new home and also I manage a live tv network we sell many homes which I refer different service companies to. Seven days a week I work this is just an added burden handling someones mistake... please be careful and slow the sales person down when they are with you so you don't have to be put out. Shout out to Robert and Summer for helping me. Also this has nicks and marker on brand new bed frame... Now might call them to pick up. I never signed and the guys just left.. do not recommend them at all also i will relay the message to the 2000 plus people that call the TV network every day. This is not what you pay for!!!
Like

09
Aug

Posted by Frustrated


8/9/20 8:22AM

Order two chairs almost over $1,500 worth in May ,came up on iPad that probably 2 or 3 weeks for delivery here it is, were in August they sent me five Texts went from August 1st, August 3rd two times ,August 17th!! 9 this morning maybe between September and October I'm not received my first handicap wheel chair lift, upon investigation I created account clicked on order history on their website and said there's No order history even though I already paid the first down payment and still keep getting blowed off and change dates regular by text like they're hanging out hanging a carrot in front of my face there's no reason for that they should be able to tell you exactly what service day it is after two or three months, and my second chair is not even on the history even though I paid for an ordered it it's not even showing up on the site

31
Jul

Posted by Ke ke


7/31/20 7:15AM

I have had nothing but terrible service from this place and there insurance company is terrible in communication and they way you pay your payments are even worse. This whole process had been exhausting and shameful that people actually shop and send money with this place for the service u get.

19
Jul

Posted by Judy Mathis schmidt


7/19/20 8:52PM

I bought a bedroom set.I was ordering dresser,chest,2 night stands, headboard, draws under the bed.I was told,I would receive everything.on delivery I received 2 night stands, draws would not close.the chest had a black mark and a chip on the top draw.we revieved the head board, bed frame mattress.no draws for under the bed. No dresser. I saw on my order no dresser, but a mirror for a dresser, I ask the sells girl .She told me the mirror and dresser come together.The 2nd delivery was only draws for under the bed. No dresser. Those draws do not work.I called about the dresses and was told I will have to order one and pay more for the dresser. It cast over 6000.00 without a dresser.The dresser is more then 600.00. The delivery men were very nice and helpful. Demarian Williams Ashley furniture service tech was given the wrong phone number. He called the number he was given. A lady answered and said her bedroom set did not need fixed, it is ok. I called asking what time he was to come . When I learned I missed the appointment, With service tech.The service tech,worked hard. He should have had help with the headboard. He checked the furniture very well and fixed what he could.I will never buy anything from Ashley. I will tell everyone not to buy from Ashley.I want American made.
We are both seniors.We are handycap,on oxygen. He is a 2 time Vietnam veteran with a purple heart.We feel everyone should get what they pay for. We give Ashley 0 !

26
Jun

Posted by Anonymous


6/26/20 8:16AM

The worse online service ever!!!!! I haven been trying to return a package for 2 weeks and continue to get the run around!!!! I will never again order from them!!! This is really bad business and when you call corporate the same excuse!!!!! Please give me a return label or I going to take it to your store and leave it then call my cc company and tell them that I have an authorize charge

15
Jun

Posted by SamW


6/15/20 12:34PM

Apparently Ashley Furniture feels black people dont have any money. I walk into there no one said hello. No one ask if they could help me. Stood by a desk for 20 minutes no one say nothing. Walk around the store another 20 minutes nobody said anything. When I did get acknowledge is when I was leaving. Black people have money too

15
May

Posted by Junegal


5/15/20 10:05AM

I have been an Ashley customer for years. Yesterday I went to a local store to purchase a recliner, until the sales person informed me that the new policy is that all sales are final, no matter the reason. What store does that??. They just lost a customer for future purchases if this is the standing policy.

11
May

Posted by Jennifer


5/11/20 10:25AM

I wish I had read these comments before this regrettable purchase. I would have spent my money anywhere else. My furniture was delivered 3 weeks ago and it was broken when it arrived. I am only able to talk to anyone via text and each time they have a solution, it's a week before someone addresses it only to buy them more time but NOT addressing the issue. I have been living out of boxes for almost a month and NO ONE WILL ANSWER THE PHONES OF ANY NUMBER I CALL. This place is the WORST. I AM BEGGING people to respond and they won't.

30
Apr

Posted by dtdnick1029


4/30/20 3:05PM

Hi, I am very upset. Ordered a table last week. Recvd right away 4/25/2020. Opened and very deep scratches on top board. Called 4/27/20, sat on hold for 90 minutes. Told UPS would be contacting me in 48 hours. Then called on 4/30. Was transferred 3x after another 60 minutes on hold. Still today, nothing back. Was hung up on.

22
Mar

Posted by Rude and horrible customer servi


3/22/20 6:51AM

Horrible Customer Service!!!!! My boyfriend and I went to the Ashley a furniture Store in Eatontown Nj yesterday. The cashier that was accepting our payment was beyond rude. She was showing me where to sign she had a pen in her hand I went to grab the pen by force of habit and she said Don't you touch my pen I'm said I'm sorry then I turned to my boyfriend and smirked. The cashier said Don't you give me that face I said are you serious she said I'm dead serious. I said you should not treat a customer that way she was like I can do what I want. I said get your manager. The manager came out we told her what happened she was like we are all under stress my boyfriend was like I know we are especially I am I work in a grocery store everyday I would t rest anyone this way. She was like I'm sorry this happened but we are under stress. I asked the manager for her District manager and corporate office. She said she couldn't give me any of those numbers. I asked her for her name and the associates name. She responded I can't give you any of that info. She turned to my boyfriend and was like let's try to get through the transaction and thank you for all that you do and I apologize for what happens here. I will never shop in any of your stores again.

02
Feb

Posted by Horrible customer service experi


2/2/20 9:26PM

On 12/28/19 I bought a new king mattress, adjustable frame, reclining love seat with console, reclining sofa, at the Manassas, VA store. The furniture was scheduled for delivery on 1/31/2020. Both the reclining love seat with console and reclining sofa were damaged upon inspection after the delivery guys brought them into my house. I spoke to someone with customer care for deliveries and the set up a new delivery for another week out. They agreed to waive the Saturday delivery charge. I asked about other compensation for my inconvenience and dissatisfaction, having waited over a month, rearranging my work schedule to be at home on a week day for delivery, during a time frame which I have no choice to accept or not. Now it's Super Bowl Sunday and I have no furniture for my family and guests to sit on. The customer care rep told me I needed to contact the store for any other help. I called the salesman, Ricky 703-338-6440, I told him about my experience. He said I needed to come into the store and they would see what they could do, maybe credit my delivery charge. Another inconvenience, having to go to the store, why can't someone take care of it over the phone? I went to the store on Saturday 2/1/2020, spoke to the GM and he said he would look into and call me back the same day. It is Sunday 2/2 around 5pm and he has not called. I also emailed customer care and received a response telling me to contact the store. They obviously didn't read the email to know I already had and was trying to get someone at corporate to assist. You also can't submit a complaint through their corporate site, it keeps returning an error. Horrible customer service!!

21
Jan

Posted by Pissed of from Staten Island


1/21/20 8:22PM

Purchased a bed on 11/29/2019 was delivered 1/8/2020 bd still not assembled properly headboard backwards canopy not up do to screws to small I've called and called and called been to the store 3xs been disrespected by CS reps giving I'll call you back still no calls nothing done still nothing done more run around more disrespectful CS reps nothing done .. the frustration is real ..

15
Jan

Posted by Anonymous


1/15/20 2:10PM

scotsdale az after working for you everett and jessie did me wrong these 2 have the i. q. of moe larry and curly you have heard from me in the past its time for checkbook diplomacy or amazon and the street will get the real info on your company and that how you hire the wrong people knowing they have problems with drug and other substances being forced to work with these people and talking to other people in texas and florida i'm waiting last chance do not think its the only info i have on your incompetence of your employees and previous employees last chance thx

12
Jan

Posted by Dawn Venator


1/12/20 7:03AM

My name is Dawn Venator and I took delivery on bedroom furniture on dec 21st that I payed 4,700 and every single piece is damaged in some way called your service dept immediately and have been getting the run around for 3 weeks.when my delivery came pieces of my headboard along with the hardware were missing I had to wait to the next day for someone to come out here to put in together and that would not have happened if I did not call 10 times.finally the delivery manager was sent to take care of this.yesterday the service dept was supposed to come here to repair my furniture between 5-8pm they call at 4:45 and said they were sick an would not make it to call to reschedule so I did that only to be told to keep calling back because there will not be anyone in our area for awhile I then called the store in orchard Park new York where the purchase was made and spoke to the gm Dan he told me that he would send an urgent email and they would contact me before the end of the day never happened. I am beyond frustrated I do not want this furniture I want them to come get it and want my money back I will be calling whoever I need to share my terrible experience with your company I am a manager at BJ's wholesale club and deal with 100,s of people a day a I will make sure to tell everyone I know and deal with to never buy furniture from Ashley's

25
Jan

Posted by miller


1/25/17 9:20PM

Don't Ever Shop At The Rohnert Park Store!!!
If Corporate doesn't fire people here then they are just as bad...

This was a by far the most horrible buying experience that i have ever had. I walk in the door to see a salesman slamming a Monster energy drink. After about 30 minutes of insanity i had to ask the man to leave us be, so we could look around. Later that day we spent about $4000 with a new salesman. The next day i was to pick up the chair because it was a close out item. As i walk into the store I am greeted by the same Monster drinking salesman but this time he has a huge Pit bull dog in a harness and a leash. This dog is acting crazy and being very aggressive. It would have bit me for sure if it would have gotten loose. I felt super threatened. Another employee had to tell him to remove the dog cause he is scarring customers. Well after getting the chair, the couch and dining set was to be delivered and assembled for the price of $400.I was told everything was in stock and that it would be delivered the following Monday between 8-12. Well it showed up at 7:30 that night with no dinning set. After three weeks of lies from the store, warehouse and three last minute delivery cancellations on their part, I have had enough. I just want a refund but NO. Now the store tells me my shipment is GUARANTEED!!! But nope, Its just another delivery no show.
So i call because i just want my money back. But Nope they say the Manager is busy and cant talk to me. So i drive two hour to the Rohnert Park store where i did my purchase. They made me wait three hours for the manager before the would refund my money. And you would think that they would refund half of my delivery money since they only delivered half of the product, but NOPE. All i got was rudeness. I would have never purchased the couch with a $400 delivery charge on it. I paid them to deliver and assemble everything.
What they did was steal, lie and cheat me.

07
Oct

Posted by Anonymous


10/7/15 9:38AM

On 1 Oct I went into the New Braunfels store location and purchased a living room suite (leather) with a coffee table, end table and ottoman. I agreed to your terms and was told it would be delivered on the 7th of Oct. No mention of time was made. When we got the call on Oct 5 telling us that delivery would be between the hours of 6:30 and 9:30 p.m. I immediately called customer care number to tell them that is unsatisfactory for time of delivery. We will not accept delivery after 6 p.m. I was told I would have to change delivery dates as the schedule was already set. I told them I expected delivery on the 7th as promised or I was cancelling the order. I was told they would see what they could do. My husband spoke to Jason and was told he would work on it and we would receive a call from Erica about the time of delivery. We did not receive a call that night. On the 6th of Oct, my husband again called and spoke to Jason and was told he was still working on it. My husband said we should hear something by 1:p.m. or we would be in to cancel. No call was received. So, we went into the office yesterday, 6 Oct, and waited as all were busy. Finally, one lady asked if we were being helped, and we said not yet and began to tell her we were in there to cancel our order. At that time Jason spoke up and said to let him see the paperwork, and said he was working on it still and I proceeded to tell him I was there to cancel the order. He told he he was with another customer and I would have to wait my turn. I told him I had not spoken to him first, he had spoken to me and I wanted to cancel the order. He then pulled my paperwork and told me I could not cancel the order because of the 48 hour clause. I then told him the story of my coming in on the first and being told by Chris that he could cancel my previous order at Ashley anytime before delivery. When I asked him about the 48 hour clause, he told me it did not apply if it had not delivered. I had previously ordered a sofa from AAFES and found out on the 1st that it would not be shipped until the 29th. I had already gone into the Live Oak store and ordered the coffee table, end table and two recliners. That is when Chris cancelled my Live Oak order after I asked about the 48 hours. So, I guess it is o.k. to cancel for your convenience, regardless of the 48 hour clause but not for my, your customer, convenience as you cannot help me get my furniture at MY convenience but yours. I continued yesterday to get calls (auto) telling me delivery would be from 6:30 to 9:30 p.m. and continued to tell you I would not accept at that time. Now all you want to do is change delivery dates and I do not want anything to do with you or your company. And, still no call from Jason. It is 11:37 on the 7th of Oct.

11
Jun

Posted by lovemom


6/11/15 4:57PM

I am expecting a call from your company as soon as possible to discuss this troubling issue.I want to return your product back to you and the manager Raphael from acceptance now in Kissimmee FL has not yet returned my call and I wish to no longer be joint to tis company.

11
Jun

Posted by LOVEMOM


6/11/15 4:44PM

Ashley Furniture been nothing but a bad headache. They are liars and they steal from their consumers. they get you into this credit called Acceptance Now account that they pass off as a credit account which later becomes rental furniture which you end up paying 3 times the original price you agreed to pay. the sofa was defective it took them one month 1/2 to finally fix it after many phone calls for someone to set an appointment to fix the couch. I will never buy with them again because all they do is take advantage of good customers. on my second month when I called to pay it off they told me I had paid to much on my first month and their system wouldn't let them make any sorts of payment even paying off. now I'm over paying every month and every time I called they cant help me. worst company ever worst then Rooms to Go. Alexandra, Laurie and Marjorie these women were the worst customer service rep at Ashley Alexandra told me I could not pay off my bill because the system wouldn't let her but now I know its because she cant speak English.

14
Apr

Posted by Anonymous


4/14/15 1:16PM

I purchased furniture from the Ashely furniture store located at 12493 IH 10 West in San Antonio Texas 78230.
My sales associate was Sara Garcia. My last transaction date was 6 March 2015; the delivery date of items to be delivered was 27 March 2015. Today is April 15, 2015 and I have not received the items I was promised, and paid for.
I have made several calls to the sale's associate Sara who told me that she would check on my items to be delivered, and call me back.As of this date I have not received a call back from Sara.
I called the Store manager John, who told me that he would check on the delivery and get back to me, to this date I have not received a call back from the store Manager John, and I have not received my items that I have paid for.
I went to the Store and met with the sales associate Sara who said that she was busy and told me to wait. While waiting for Sara I contacted the store manager John who told me that the items would be delivered to the store on 30 March 2015 and that he would personally take the items to my house in his personal truck. 15 April 2015 I have not received the furniture I paid for.

C/C Texas Atorney General Office\
Eye Witness wants to know/
Beter Business Bureau
Chamber of Commerce

14
Apr

Posted by Anonymous


4/14/15 12:54PM

I purchased furniture from Ashley's in San Antonio TX, the location was 12493 IH 10 West. The Sales Clerk was Sarah Garcia. Each time I selected items that I liked, I was told that these items could not be delivered for over a month. Sarah continued to show me other furniture that was more expensive than what I wanted and I was told that furniture could be delivered on the date I wanted. SCAM

02
Apr

Posted by deedee


4/2/15 12:30PM

Ashley furniture is just a dressed up Rent a Center. They lie, steal and cheat to get you into an Acceptance Now account that they pass off as a credit account which later becomes rental furniture at a crazy rates for people with low credit scores and marginal incomes. I will never buy with them again. Their brand has changed over the last 15 years. Nothing more than lousy car salesman attempting to take advantage of good customers. Do not purchase in Morrow Ga.

21
Mar

Posted by Rose


3/21/15 4:25PM

I bought a sectional four years ago along with a kitchen set and much more for my new home . Ashley furnished my whole house. After the four years the sectional seat sags. I feel I am setting in a hole . Unbelievable!!!!! When I called to see if it could be repaired( I have insurance) they said it was under warrantee for only year. What good is insurance? The only ones here is me and my husband. No kids. My last sectional lasted 20 years with no problems. I am very unhappy with Ashley furniture . Sorry I recommended my friends to a company who doesn't stand by their product. If you could help resolve this problem, I would greatly appreciate it.

19
Mar

Posted by Upset in Texas


3/19/15 6:54PM

I purchased my furniture Feb 21,2015. It is now March 19th. My furniture has not even been delivered yet & when I called about it for the THIRD TIME yesterday 3/18 I was told it still won't be delivered until March 28th. This is rediculious!!!
The production of 1 piece of the set I ordered continues to be pushed back for some reason, no one seems to know why!!! I should have gone somewhere else to make my purchase!!!

25
Feb

Posted by atgomez


2/25/15 1:17PM

1.I received my delivery of a sofa sleeper that was the wrong color. The person at fault for this was the sales associate.
2.The entertainment center was damage, so i refused it. The entertainment had a crack and piece of wood was missing. I expect quality not damage merchandise.
3.They delivery my sofa sleeper but the delivery guys are too dumb to get it in. They speak and understand very little English. So they give up and take the sofa sleeper back to the warehouse.They have the nerve to say if they damage the couch they have to pay for it. Too much information that a customer does not need to know.
4.After they failed with the sofa sleeper they bring the entertainment center up. It turns out to be the same one that I refused to keep because it was damaged. All they did was paint over the crack. I felt like they insulted my intelligence by bring me the same merchandise twice already.
5.My sofa sleeper was delivered and they were able to get it it in. These guys were actually competent to get it inside.
6.The entertainment center was the same one that i rejected prior to this delivery. This time i kept it. I'm tired of my house being in a mess because the warehouse can't get it together and communicate with customer care.
7. I'm waiting on my new entertainment center some time this week.
8. Customer service and the warehouse need to communicate better. This is the worse experience I've ever had. Next time I'm going to do business with Living spaces.

12
Feb

Posted by Burbank


2/12/15 12:27PM

The arrogance and complete disregard to honour a sale agreement throughout this company, from the Customer Service department all the way to the local store, is just unbelievable. Delivery date was agreed on at the time of sale. We made arrangements to be at home to accept delivery. No call to cancel delivery. Now, almost two weeks after paying for the furniture, we are told that furniture is on back order. The large amount of complaints on internet consumer sites about similar experiences from Ashley Furniture is concerning to say the least.

14
Jan

Posted by W.Ramirez


1/14/15 3:25PM

I purchased a bedroom set during Black Friday still till this day I have given the Lakeland Fl store three chances to correct NO success but to return all items and still awaiting a credit of 4100.00 two weeks later bad service from upper management and corporate office never seen such a run around and excuses,I even feel sorry for the sales guy William and there Sales Mgr Hector who tried to correct the rest BEWARE purchase at your own risk delivery driver scratched the first delivery and lied about assembly, second set they missed matched pieces used and new what and exchange doing me a favor? third delivery they never showed up and response from everyone oh let me transfer you.

11
Jan

Posted by Anonymous


1/11/15 6:13AM

I am very disappointed i purchased a 14 piece living room set on 1/1/2015 at the store located at 164 Glen Clove Road, Carle Place NY 11514 and scheduled a delivery for 1/11/15 the next day I received a call from the store and was told they do not deliver to my area on Sunday's and it would be delivered on Saturday 1/10/15. I received a call on Thursday 1/8/15 to confirm the delivery of my furniture on Saturday 1/10/15. Then on Friday afternoon 1/9/15 I received a call from Ashley furniture to say that my furniture will not be delivered on Saturday 1/10/15 as promised because my furniture did not fit on the truck!! I spoke to a manager at that location by the name David i told him that i was not happy and that they have changed my delivery date too many times and that i wanted a refund of my money he said that i can get a refund less a 30% restocking fee i asked him how am i being charged a restocking fee when the furniture has not left the warehouse and that they broke the contract by not delivering the furniture as promised mind you it was your company that has changed the delivery date twice not me. I asked David (the manager) for the phone number to the corporate office so that i can speak to someone above him he said he did not have the number to the corporate office how is that possible!!!! I have had to rearrange my schedule to accommodate Ashley furniture but still no furniture has been delivered. I want to be refunded my entire purchase price i did not break the contract Ashley Furniture did by not delivering furniture as promised

31
Dec

Posted by dr. martin


12/31/14 3:48PM

I ordered a sofa bed and some pillows 11/30 and have had a very unsatisfactory experience. I had to call to find out when the delivery would be which I did on 12/23/14 at 1:40 pm EST. I was told by Tiffany that it would be delivered on 1/2/15 but she left NO notation to that effect). I again called on 12/31/14 at 3:40 pm (because I did not receive a call from them about the time of delivery ) to make sure the delivery would be as promised. After waiting on hold for almost 20 minutes, being disconnected once and finally getting a person on the line at 4:02 pm, I spoke with customer service person Kim who told me the earliest delivery would be 12/8; I requested, then spoke, with Supervisor Shante' at 4:06 pm. Then I was told that 1/14 would be earliest but she would try to move things up and would call me back in ~ 30 minutes to let me know if it could (the time was 4:30 and 30 minutes is just in time for the center to close for the holiday). So she just wanted to get me off the line and the resolution of the problem was not talking with me any longer. I was appropriate in my call as I am in this comment. However, I will not be buying furniture from Ashley again (even though I have spent over $2000 over the last 2 years). This experience was awful - my 82 year old mother is sitting on the floor due to this foul up. Ashley should be embarrassed - I'm sure this is not their only foul up this season. Not enough trucks, poor logistics and poor customer service! If the delivery date changes again will be demanding (and receiving) a refund.

20
Dec

Posted by SOL


12/20/14 12:01PM

Very disappointed in the quality of leather sectional we got 3 yrs ago. When Ashley confronted, they admitted having several complaints about it and had a service guy come look at it- he needed to order 3 new seats, so they ordered & then I got a call saying they can't get parts b/c it was discontinued b/c of all the problems they had - so offered 1169 towards "re-select" in their store but I could not replace what I had with this amount & would have to invest $ 1000+ to get close. Why would I want to invest more $ into cheaply made furniture ? So I opted to go through my extra warranty and they ordered parts & I received them a couple weeks later. So why were they able to get parts but Ashley couldn't to make good on their word? Manager said part weren't cost effective for them that's why they couldn't fix and now, since I went through warranty, they say they can't do any repairs now - the extended warranty only covers accidents and not leather wear - so you can imagine my frustration when I spoke to a manager at Ashley & she pretty much informed me I was just SOL (out of luck) I learned a a costly lesson -DO NOT buy from Ashley & think you are getting quality furniture, and forget about any kind of customer service !

05
Dec

Posted by disappointeddebbie


12/5/14 3:30PM

Terrible Service All The Way Around... I Will Never Buy Furniture From Here Again!! The Most Horrific Customer Service Skills!!

04
Nov

Posted by pj54669


11/4/14 10:34AM

Same as Linda 09/20/2014. My leather furniture started peeling and cracking after only 2 yrs.When purchased at retail store was told it should last me a lifetime.I paid a lot of money for a sofa and recliner and now the retail store says Ashley rep said it is out of warranty?This is only 4 yrs after purchase. Was in storage for 2 of those years covered and protected!!! I will never buy Ashley products again and will spread the word if this is not corrected.Paying over $1200 with no small children should last me longer than 2 years :(Told the store guy I wanted it to be my last furniture purchase at this price!! Yeah,right!!!

29
Oct

Posted by Angry Customer


10/29/14 4:53AM

We are still waiting for our bed to be fixed-I will never buy from Ashley again.

27
Oct

Posted by mike


10/27/14 3:54PM

I purchased furniture from Ashley inc and they delivered my furniture broken, when I called to have them to come out and fix it they couldn't come out for a whole month. When they did come out they couldn't fix it due to a part that needed to be ordered. If I would not have called the part would never have been ordered. Their customer service is rude, lazy, and inconsiderate of the customers time and money. I will never buy anything from here again and I do not recommend anyone to purchase furniture from this company.

27
Oct

Posted by Tra


10/27/14 9:45AM

The complaint that I have is about the management or should I say the manager at Ashley Furniture in the Dothan, Alabama location. The manager there has no managerial skills that could be remotely bragged about. He is very short with his employees and very confrontational with them as well and in the presence of customers. The atmosphere in my opinion seems to be hostile and appears to me that the working relationship with his employees is somewhat stressed. I also think he does not work well with female employees. I have worked in the HR business for more than 25 years as a Soldier and civilian and have never seen anything like it. Treat people (employees) the way you want to be treated, dignity and respect. Employees are a direct reflection of their leadership (managers. Whether it's indirect, direct or a combination of the two, they work when put into practice. The perception that I get is that he has never been in management roll before and is only doing what he has seen done. Taking the easy wrong by being a jerk is counterproductive when on the hand you can do hard right and project a more positive presence on your employee creating a work environment conducive to its surroundings. If you train an employee the right way they will follow you anywhere. Show them what right looks like by providing them with direction, purpose and motivation. Train them so they will be successful, and in the process create that team winning character. It requires a good training program and that should be a part of any organization. But if you as a manager belittle your employees and talk down to them like they are kids in front of others customers and employees there is a problem. Nothing good can come from an employee that is unhappy because of how they are treated and unproductive because of the fear of reporting someone. In the end you have set yourself up for failure.

08
Oct

Posted by Tammi


10/8/14 9:16AM

I'm having the same issue as the email from Linda 09/2014. I Bought a whole room of furniture,leather coach it is split and peeling. I was only offered a 20% discount to purchase a new set. Really Ashley Furnite!!!

20
Sep

Posted by Linda


9/20/14 11:52AM

Bought whole room of furniture, leather coach is split and peeling, can't get anyone in Customer Service. Its non existent, wait time averages 1/2 hour to get transferred to voicemail that never returns your call. Brought the extended warranty a third party comes out files a report, takes pictures. That was 2 months ago, still waiting for them to call that the material to repair is in and schedule a pick-up. So disapppointed, poor quality, customer service is terrible, repair department is unresponsive.

15
Sep

Posted by Girlcop357


9/15/14 12:58PM

I was excited when I purchased my first complete bedroom set, 4,000.00 - It was all white which matched my beautiful quilt. It wasn't long before the white paint started to fade, leaving exposed wood (of sort). Basically the paint was watered down. I could not even dust it without more paint fading. I remembered I had purchased a 350.00 warranty, only to be told it was only valid if there was an "accident" that happened to the furniture. The paint problem was not valid. However if I drove my jeep through the wall to the bedroom and it destroyed my furniture, that would be a justified accident. I will NEVER shop there again!!!

26
Aug

Posted by wisconsinite


8/26/14 1:49PM

Less than a month after voting to give a Wisconsin furniture company a $6 million tax credit that allows it to lay off half its in-state workforce, Gov. Scott Walker (R) received $20,000 in campaign donations from the company's leadership, a newspaper in the state reports.

BOYCOTT ASHLEY FURNITURE. I will from now on and I'll make sure my daughter in IL never buys another thing from them either.

18
Aug

Posted by poor customer service


8/18/14 2:42PM

I will never purchase anything from Ashley Furniture!!! Made a purchase on March 2014. A king bedroom set that my wife and really fell in love with. Months later the Alice cove mattress and box spring make squesky noises. I have made calls to customer service to request a service call. Once service call was made I was told nothing was wrong? I am suppose to spend $4000 dollars and accept sleeping on a mattress and box spring that are defective and uncomfortable? what would you do? I am writing this to get someone in an authority postion to assist in getting this resolved. I will continue to write letters and post my ordeal with Ashley Furniture until this is fixed. Did also recently find out that the Alice cove mattress is discountied? wonder why? Need help now!!!

16
Aug

Posted by carranza


8/16/14 2:36PM

I bought a living but I have many problems with my couch and especially the tables and called to the store staff and gone but no one has done anything and just months after having purchased insurance and want the store to lie but we are tired of that the last thing we do is call a lawyer and explain the situation that the store wants to spend time it is the policy expires

18
Jul

Posted by Sumsum


7/18/14 11:31AM

Never buy furniture from here. They dont even tell you that the sofa is delicate. All there doing is trying to sell it.

06
Jul

Posted by Anonymous


7/6/14 8:36PM

As an first time Ashley furniture shopper, I am truly disappointed with their service. I purchased an bed couple of weeks ago and when it was time for them to deliver, they gave me three hour window, which was okay but since I had an earlier delivery with Haverty's who gave me two hours window, plus you can track where the delivery truck is, it was little disappointing to see how be hide Ashley's is with their technology. This is not the problem, they came at the last min possible with the wrong hardware and could not even put the bed together. They told me that they will return with the hardware and the company will call me with the time. I did get an update and once again, they gave me three hour window but this time they did not show up and I called Ashely's several times and all I got was the run around. They keep blaming the delivery distribution. After 8 hours of waiting they informed me that the crew is enroute to my location to set up the bed. Once again, the hardware was wrong, and come to realized that I was missing parts for the frame! When I called Ashely's once again to complaint, they could not give me a straight answer. Now, I have no bed, and who knows when they will be able to assemble my furniture. This is the most unprofessional company I have ever dealt with. Charging $140 and can't even get the delivery correct is unacceptable. I would never recommend nor, purchase Ashely's furniture again.
I expect compression and resolve this issue immediately!

06
Jun

Posted by TAKEN!!!


6/6/14 11:44AM

Bought a couch at Ashley's Springfield, Ohio. I liked it because it was sold as a better quality couch, better than the ones where the cushions can't be turn, etc. I had just made my first payment and found the frame was broke. I phone in for repair. Repair came out. When repair opened up the bottom I was appaled to see that the supports were made of press board. My family went in to Ashley's talked to the manager. I explained what was happening and asked if I could choose a different couch. Oh yes he said of course! Not true I am stuck with this couch. The manager denied saying I could switch the couch(remember my family was with me)I only have 7 days. Funny I was told by the manager that he would have corp. office call me...still waiting! If you are a single GRANDMOTHER raising two older grandchildren on a limited income, PLEASE DO NOT THINK YOU WILL GET THE BEST AT ASHLEY'S...THEY WILL GET THE BEST OF YOU!!! If I were a salesman at Ashley's I would be ashamed!

18
May

Posted by Jpg916


5/18/14 11:16AM

I understand Ashley is going to get rid of the big waterfalls at the entrance of your stores. I will take down the one in college station and remove it, No charge Contact me if and when u r ready. Thank you. JPGallagher

30
Mar

Posted by screwed by ashley furniture


3/30/14 8:26AM

Bought a leather couch from Ashley F, and i need warranty service on it only to find out that the warranty does not cover quote normal wear and tear. as they called it. leather chipping off is normal wear and tear? according to the manager at ashley f.( now all of sudden she is making assessment of whats wear and tear them manufacture defect) What ever happened to manufacture defect warranty or quality control? We paid over $3000 for the couches only to find out we cant be helped in our situation. so buyers beware. i will never buy from ashley furniture again...
overall i would have been better off putting a knife though the cushions to have it covered by warranty .

22
Mar

Posted by unhappyparents


3/22/14 7:52AM

I purchased a bed for my daughter since February 22 and I have not gotten the bed yet. It's been a month today it is now March 22. My husband was going to return the bed but the store manager called saying that our bed was there but we had to wait for the railings. He said that he would take someones railings and give it to us that's when we figured that is what happened to our railings.

11
Mar

Posted by mriver


3/11/14 3:09PM

I've been trying to get my furniture for over three months. If you don't get disconnected, customer service lies and tells you what you want to hear just to get you off the phone.

24
Feb

Posted by Traci


2/24/14 9:35AM

This company will not let you return or cancel an order. Just a really important FYI. I ordered two kitchen tables. They are a week later for delivery. I called to cancel just one of them. The policy is a 30% restocking fee with the balance of the refund being spent in their store on their furniture. I am a Realtor, and I can assure you that my clients will be told of this policy. I called to talk with the manager about this. She told me "we have to stay in business". I told her this is a week late; she stated that it is on the truck. Why can't it stay on the truck and be returned? STAY AWAY FROM THIS COMPANY!

20
Feb

Posted by Anonymous


2/20/14 11:35AM

I purchased a table and chair set from the Midland store in November and deleivered 11/19/14. As of today 2/20/14 I have got nothing but a huge run around. I've went as far as calling the Lubbock, Texas store to get the disterct managers # and was put on hold for 20 mins. and thats when I hung up. It's really sad that a person goes into Ashley's to buy quality furniture and gets junk and the worse service from that point. Word of mouth travels and as of right now everyone I know plus I will sure tell of my experience for the life of me I can't understand why you would treat your customer like their nobody. I work for Kirby Mfg and they don't care from the smallest too the largest problem they make it right so they don't loose there customers to bad Ashley's don't feel the same about there customer. Thank you
Jeanette

08
Feb

Posted by Military retiree


2/8/14 8:42AM

I do not advise anyone to purchase furniture from Ashley that requires them to deliver, actually I would say go some where else all together. Ashley has very poor delivery service, everything seem to be scheduled on the phone service line and not well coordinated with the stores. We purchased a bed room set, paid it in full with a delivery date and they just could not fill the order correctly, furniture was damaged upon delivery, missing items, some items was broken, and even the next delivery was the same. We ended up canceling the entire order, $5,800.00 worth and went somewhere else. What a mess and we had to in person speak with a manager and threaten to go to the corporate HQ to get them to pick up the furniture and refund our money.

27
Jan

Posted by Melissa


1/27/14 3:00PM

Do not advise anyone to use Ashley furniture, getting run around on living room set that I videoed floor display and our in home same set, they do not want to settle in chatt, tn office. I have video footage on all things wrong with ours and display, everyone I've talked to at Ashley's has agreed with me about their products and do not doubt me, none of them seem to know who to reach at coorporate level to settle a credit because I will not use them after purchasing this living room set and bed room set with so many issues, even creditors have many complaints called in with them. Next step the news channel wt all videos and techs saying manufactures defects and piece of junk, to keep pushing dont give up!

18
Jan

Posted by Anonymous


1/18/14 3:48PM

I bought a tv/fireplace on dec. 2,2013 which was not delievered until jan.15,2014 after it was delievered we tried to turn the heater on and it nor the blower worked, I called the customer service dept and they gave me the run a round si I called the store on martin luther king in las vegas where I bought it and they told me they cannot help me that the customer service og the place that makes the inserts were going to call me. which they never did All I want is a new insert that works.

02
Jan

Posted by Anonymous


1/2/14 7:56PM

FYI The business on the assembly side of the furniture is hit and miss just as the complaints on the CS department.I had worked for this company altogether almost 15 years and was terminated today over the phone was not asked my side of story the mgr. I have worked with all these years never tried to contact and I have been sent home for over a week now. For these years of dedicated service I have missed 5 sick days 1 day every three years. The plant that I worked at was the Ripley Motion plant where I started at the bottom and had made it to Supervision and just started into management and about a month ago was given a new boss and feel that I was just one on the list of people that have been moved and demoted by this person. This person who headed my termination also last week and this week has other violations of our company handbook that should have resulted in termination reported directly to him and are still working in the same positions and one is the same as I was termed for. MR.RON and TODD Wanek some form of checks and balances should be put in place at Ripley because as it stands right now its who you know and is not equal treatment and equal punishment for everyone. I am so upset right now I can't even process all the things that I have seen over these years. Feel free to look me up on the termed list and contact me and I will gladly fill you in on anything you have questions on after all now I have nothing to gain or loose just straight facts from the floor and supervision.

28
Dec

Posted by Anonymous


12/28/13 5:25PM

I have been a past customer of Ashley furniture but,will no longer step foot in Ashley ...spoke with a regional manager on honoring a price match and he made up excuses on why he couldnt and could care less on keeping me as a customer.The sale he lost was over $4000.00 ...now I understand why the Mcdonough,ga.store parking lot is empty all the time.Take a look at your reviews people that work for Ashley are misleading customers and plain lying then lose the sale and really dont care.Frank Gonzalez was my lying sales man and the regional manager..keep it up because without customers there is no busines

23
Dec

Posted by PissedOff


12/23/13 11:16AM

Wow!! And I thought we were the only ones with the delivery issues. We spent over $3000 on my son's bed and a sectional sofa on 11/26/13. Delivery went from 12/19/13 to 12/30/13 to just the bed on 12/22/13 to bed and partial sectional on 12/22/13 to the entire order 12/23/13 to just the bed 12/23/13 and sectional 12/27/13. WTF!!! My husband and I just spend 2 hrs clearing our family room for the sectional and we will have NOTHING in there for Christmas! How do you go for a partial sectional delivery to NOTHING? I am cancelling our order and going to American Furniture Galleries

10
Dec

Posted by Vbfan13


12/10/13 6:38AM

Bought a couch, chair and recliner very unsatisfied. Chairs arms began to pop within a couple of months, then recliner started making noise. Called made an appointment for repair guy and they changed that. Thy just came last week and the arm of the chair is worse. Called customer service again transferred me left a message. No call back called again three days later they e mailed the supervisor friday no call back. Like some one else always read reviews before purchasing We won' t buy from them again. Cheapest furniture we have ever had and worst customer service

09
Dec

Posted by Anonymous


12/9/13 8:25PM

The furniture is crap everything breaks, takes forever for repairs and replacement and the customer service is useless and rude. Disgusted beyond words. My sons bed broke while he was sleeping and no one attempted to help us or replace the bed.

30
Nov

Posted by jusmenu


11/30/13 8:27PM

I went in to the Ashley store in Schererville Indian today to purchase 2 recliner chairs. The two sale ads that I received in my mail at my house showed some great financing. The first ad I got was buy 1 recliner and get the second half off and 18 months financing with no minimum purchase. The second ad I got was for 28% off of their entire inventory and 30 months financing with no minimum purchase, no down payment and no interest and it says equal payments required for 30 months! Well to my surprise the sales associate tells me that those two ads did not pertain to me because my purchase was not enough to make a minimum payment of $25.00 so I could not use the 18 months or the 30 months. After arguing my case with the sales person, I then asked to speak to a manager, he also told me the same thing and I showed him my ads and told him that it was false advertisement! I asked for the store manager and the assistant manager told me that he said there was nothing they could do for me and he would not come out and talk to me and the assistant manager would not even give me his name!!!

24
Nov

Posted by Anonymous


11/24/13 11:40AM

We, as consumers, need to be reminded - check out customer reviews prior to spending our money with companies. Another unsatisfied customer in dealing with the local and corporate office. Our purchase is still under manufacture warranty and they only offer patching up the cracking material, only had furniture for less than a year. They fail to accept the fact that because the material is cracking, it will continue to crack and the warranty will no longer be in affect. ASHLEY FURNITURE, STONE MOUNTAIN GA NOR ANY OTHER LOCATION, WILL EVER BE REFERRED TO OTHERS.

24
Nov

Posted by Anonymous


11/24/13 11:25AM

Purchased two recliners 11/2013 and the material is cracking on both chairs. Manufacturers warranty expires in a few days and their only remedy is to patch the areas that have cracked. They fail to understand our concerns that since the material is faulty and the problem will reoccurring and there will be no recourse on our part. They prefer us to believe, this problem will not happen. What a joke. We are wanting to handle this issue with someone higher on the Ashley corporate totem pole.

08
Nov

Posted by DisgruntedCustomer


11/8/13 10:51AM

First time purchasing from Ashley and it has been an absolute nightmare... Like dealing with some greasy mom and pop outfit out of Brooklyn... My delivery date was moved and I realize that happens, but trying to negotiate another date was impossible. The customer service people are RUDE, SARCASTIC, and COMPLETELY UNHELPFUL. After going through 4 days of torture, trying to reach a professional, I got the store manager.. He, after hearing me out calmly, was absolutely no use. Repeating offerings to "fix" the problem by providing discounts on future purchases.. So let me make sure I have this right, do more business with you? Yeah, I'm thinking no..... I STILL DO NOT KNOW WHEN MY FURNITURE IS BEGIN DELIVERED.

06
Nov

Posted by Anonymous


11/6/13 11:07AM

I have had nothing but trouble from the Amarillo, Texas Ashley store, I even called the Corporate office and was told each store is individually owned. Please shoot me if I ever buy anything from the Amarillo store again!!!!!!!

02
Nov

Posted by ALW


11/2/13 11:32AM

I just hope you know Andrew, I spent $4K at Ashley. Over this incident with just one cushion I will never purchase anything ever again at Ashley, nor will I ever have anything good to say about Ashley whenever furniture comes up as a topic of conversation. The standard response will be, "Buy what you will but, whatever you do, don't purchase anything at Ashley furniture. They don't stand behind their products, dodge responsibility for coverage via individual store ownership, sell you a warranty that they assure you will cover everything, then doesn't, and encourage you to take your problem elsewhere. In fact, I can show you the email Ashley sent me saying just that.., from Andrew at Ashley."

As a step to remedy this on my part, since I live in a condo consisting of 95 units, many of which are being remodeled and refurbished, I will do my best in the future to persuade and dissuade anyone from ever purchasing furniture at Ashley. And then there is the internet. I'm retired with a lot of time on my hands. Lots of forums. I figure if I convince 50 people from buying at Ashley, that will give me the satisfaction that you failed to provide over a solitary cushion. I hope it was worth it to you. A business can always find an excuse not to do something. The creative business looking for brand loyalty and continued patronage seeks a solution with customer satisfaction in mind. I guess it must be nice to be in our positon where you don't have to worry about that for the future.

Thank you for your time.

Arlene

10
Oct

Posted by Anonymous


10/10/13 12:29PM

We will all be completely faithful to Rich, showed DAVID interfer with or daily activities again ..... with his untrained personal sales training skills... HE should as a Vice President .... NEVER SPEAK to employee's period..... Your moral in the Roger's Company stands by my WORD.... They will all leave and do NOT or Will NOT tolerate DAVID..... he should have not contact with anyone but the SALES-Manager.... We ARE LOYAL to RICH.... NOT DAVID..... watch how fast your store goes down.... Covington Company, inc. Springdale AR, Rogers AR, Springfield MO, Joplin MO..... trying to let David run his own store in Washinton State.... get a clue!!!!!

10
Oct

Posted by Anonymous


10/10/13 12:26PM

Wednesday

10/9, 7:02pmExpand
Show ImagesSteven Boyer
Andrew,
While I appeciate my learing experience at Ashey's Homestore in Rogers Arkansas..... I had to resign today because of various issues. Mainly you had David, popping his head in once a week...with over assertaince.... dis-engaging your staff from what they needed to do. Yet you have one of the best managers that are loyal and true. Should Rich go... so will your store in Roger's..... I had to leave today... BECAUSE it IS your FAULT for the turn-over..... No one to Blame but you and David..... Rich would help..... Tori is a robet..and she won't be there long either.....kinda time to wake up!!!!....

08
Oct

Posted by Me


10/8/13 3:27PM

Aug. 1 1 Cheryl Rambaud bought a sectional and recliner. My first delivery date was 9-3-13. My fith delivery reschedule was 10-9-13. This includes 2no calls and no shows. They called today saying one of the pieces will not be coming. According to Barron the escalation manager my furniture was rekeyed 10-7-13 and the initial was key in was not saved. You should pull my record and get me all my furniture and compensate me for the repeated screw ups.

04
Oct

Posted by jimarush


10/4/13 3:46PM

My complaint is identical to most complaints. I purchased furniture previously from Ashley Furniture but never again. I will also complain to everyone I know on Twitter, Facebook and every other media.
Ashley should be ashamed of the way they treat their customers but they obviously do not.
The strange thing is, unlike many dissatisfied customers, I do not have a complaint about their furniture only their customer service which stinks to high heaven.

28
Sep

Posted by David Sanchez


9/28/13 7:11AM

This company is the worst company at customer services... I cannot believe what bad customer service practices you have. I was told that my furniture was to arrive at a certain date and it did not. When I did receive my furniture it was stained and the seam on the ottoman was completely out. I had to wait approximately a week and half till someone came out and fixed the issue. This company does not understand the concept of calling customers and informing them of what is going on with their order. I will be taking my business to Rooms to Go. If I could I would return your furniture but the sales person failed to mention the return policy. I was told that I would receive a store credit for the inconvenience and its been two months and I have not received anything. I do not understand how a company can survive with this lack of customer service practices. I have told all of my family and friends how bad my services has been with your company. We really like our furniture but it is not worth the hassle and the lack of follow up with your company.

26
Sep

Posted by sam


9/26/13 3:33PM

I agree about every comment on this blog, very unprofessional poor customer service!!!!!! I hand picked some accessories right out of the store then bought the items. The sales associate that sold me my furniture, instead of her taking the items and boxing them, she hands them over to one of the guys, I guess that helps move things around instore, to box it he then takes it to the back and breaks IT!!!!! PISSED! No more to choose from, they apologize and said they would get another one from another store location. Here it is no call not even the piece I paid for two weeks later!!""" Will never buy here again no on calls you back or nothing. Apparently corporate does nothing about this so many BAD reviews

28
Aug

Posted by cathy


8/28/13 7:32AM

buyer beware. Do not ever buy furniture from this company. The force you to accept their broken pieces of junk.

30
Jul

Posted by ccb


7/30/13 10:06AM

Same issue as the previous posts. We purchased a bedroom set for our son on June 5, 2013 and still haven't received our furniture yet. No one calls to update us on what is going on. I've had to call on three differnt occasions and each time, our order was delayed several weeks. The managers excuse has been, there is a back-log on your chest of drawers. This is the worst furniture company ever. NEVER purchase anything from them. And worst of all , the only thing they offered us was free delivery for the inconvenience. Still waiting!

25
Jul

Posted by JP


7/25/13 9:46AM

I Will Not Purchase Furniture Frmo Ashley Furniture Again. Bought A Bedroom Set From Them On July 2nd & Also Bought A Bedroom Suit The Same Day From Havertys. Havertys Had My New Set Delivered & Set Up The Next Week- We Are A Few Days Shy Of A Month & I Still Have No Furniture From Ashley- No Email, No Phone Call, Nothing. Will Never Ever Ever Make Another Purchase From Them.

08
Jul

Posted by Anonymous


7/8/13 7:57AM

I ordered furniture on Memorial Day and still have not received all the pieces. The head board on one of the pieces was damaged. One head board was on back order and when it came the pieces for the center supports does not fit. They then sent someone out to try and build center supports by cutting lumber in my drive way. I refused and asked to turn the furniture back in. All I was offered for my inconvenience was a 75 dollar store credit. In addition, they refused to take back my mattress which was still in the plastic and never used because I never had a completed bed to use it on.

12
Jun

Posted by John


6/12/13 9:42AM

Horrible customer service!!

I was called to tell me my furniture would be delayed until thursday next week. No problem, deliver after 4..."we cant do that" Why not? "we can't do that, what day would be good for you? I said saturday...when saturday?..."we dont know but we will call you thursday to let you know" Are you kidding me? I have to blot out the entire saturday until you call and tell me when its CONVENIENT for you??? I thought I was the customer? I paid 3000.00 and a delivery fee of 169.00 and I am held captive until its convenient for YOU? Make me your last delivery any day of the week..."We can't do that" Are you kidding me? I work 5 days a week, have weekends for me and my family but I cant schedule a family outing because its not convenient for YOU? You dont deliver on sunday, you dont deliver any afternoons so it leaves saturday. But you cant even tell me morning or afternoon. Ashley will never get another dime of my money. VERY POOR CUSTOMER SERVICE.

13
May

Posted by Anonymous


5/13/13 2:59PM

I am VERY disappointed in Ashley. I have bought Ashley furniture before and I liked the furniture so when I needed more new furniture I went to Ashley. I was told my furniture would be in by May 11th and the sales associate said this was pushing it. It should be in at the end of April but he wanted to be safe and tell us May. When I called to check on the status I was told it wouldn't be here until mid-june and no one called to tell me. 3 MONTHS AFTER I ORDERED FURNITURE!!!!! That is the most ridiculous and unprofessional way of doing business that I have ever dealt with. I am canceling my $2,000 order and will NEVER EVER deal with Ashley again. I NEED this furniture so I can put my sons old furniture into our baby's room which is due any day. Now I have no crib or dresser for our baby. Thank you Ahsley for stressing me out during what is supposed to be an exciting time in my life. I HATE AHSLEY FURNITURE. SPEND YOUR MONEY SOMEWHERE ELSE!!!!

26
Apr

Posted by Mad as Hell!!!


4/26/13 6:53AM

I have never been so dissappointed in my life!!! We purchase furniture from Ashley's on March 3 2013, and we yet havn't recieve it. We have not recieve not even a courtesy call from NO ONE!!!!!!! We kept and keep trying to contact them and all we have been getting was an run a round from this person to that person. This do not make any sence. We gave our furniture away to someone else expecting to have ours within 2 to 4 weeks as stated, but NO!!! We, the grandchildren, our children and our guests have been sitting on the floor!!!! it have been so long of a wait till I have forgotten how the furniture we paid cash for looks. If we had only knew that this would have happen we would have not gone to ASHLEY'S. We didn't know, but when others seen what we are going through thay would say "I should have told yall because the same thing happen to me or us" This is not good business at all>>> We have passed the point of not ever buying from Ashley's EVER again!!! Point blank, not even a candle!!! Bad Bad busniness ASHLEY"S>>>>>>>>>>>>!!!!!!!!!!!

22
Apr

Posted by Miss Dissappointed


4/22/13 6:54AM

I bought furniture from Ashely furniturethis year it was deivered on April 12, 2013. In the mist of the deliverly the non speakind delivery guy nicked my dining room table that I purchased somewhere else. I have tried countless times to get in contact with them with no avail. The delively guy had the nerve to say to me "You are costing me money" I told him to get out of my home. I will take this matter to the BBB and get an attoney! I will not allow this type of behavior to to take place from this furniture store. Pay me now or pay me later, however, whenever, someone will pay for this!!!!!

06
Apr

Posted by Anonymous


4/6/13 7:55PM

I visited an Ashley Furniture today on Blackstone in Fresno, CA. I had great intentions on purchasing an entire bedroom and/or mirror. I have never felt so mistreated as a customer. There had to be at least six associates on the showroom floor. Not one associate greeted us, nor smiled, or even acknowledged our presence. I found a lovely full length mirror on a stand for $499. I REFUSED to buy it because of the disrespect and discourteous behavior. Really, I know Ashley Furniture expects better customer service.

04
Apr

Posted by Dishonest Store


4/4/13 12:15PM

I cannot believe that Ashley Furniture is still in business. Ashley delivered a bedroom suit with the wrong bedrail and about 2 weeks later they delivered the correct one. The bed then collapsed with us in it. Our home is less than 2 months old and the collapse damaged the wood floor. After many weeks of calling Ashley and no response, I filed a complaint with the BBB and Ashley's response was that they had told us that they were sending someone out to fix the floor. This was an absolute lie. We still have not heard a word. We are being forced to go to an attorney and this will cost Ashley more in the long run.

25
Mar

Posted by Mary


3/25/13 3:05PM

ASHLEY FURNITURE are the most dishonest, disrespectful, company and people affiliated with them taht we have ever come across.
Pitty us for not researching them in advance.
We paid cash for a living room set that was suppose to be on sale for Presidents day 50% off . That turned out to be a bold lie as well.
We were told the furniture would be here in 2 to 6 weeks.
Needless to say the weeks went by and nothing. 6th week has passed and now we are told they have 2 more weeks to get it to us . Just read the back of paper contract in small print section 2 paragraph C
IThey are sneakier than snakes worse than a car dealer.
Their prices are what ever they want to make them to be.

weeks after the president sale 50 % off regular price the furniture is still the same price we paid full price for so we never got it at 50 % off. They are fake signs.

I wads told to go look at furniture they have in stock.
So I did the price tag was 2,600.00 for a sectional.
I said okay so if you take the 50% off for me since I purchased the othetr on sale. it comes out to be about 50.00 more I need to pay.
Oh no mam I was told you would have to pay 1,149.82 more??????????

Do I look like an uneducated moran who can not read???
or do simple math.

ASHLEY FURNITURE is sold and rented in RACO stores
It is sold at VALUE CITY
So it turns out ASHLEY FURNITURE IS JUNK

05
Mar

Posted by Ann


3/5/13 7:38PM

WARNING...WARNING...WARNING....WARNING....WARNING...WARNING... ***********PLEASE READ************ DO NOT BUY FROM ASHLEY FURNITURE!!!! UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This was sent to me the day after my busted up sofa was delivered. Ashley Pictures Feb 4 to me Thank you for sending in your photo. We apologize that your furniture was delivered in a condition that is neither to your, or our standards. The showroom from which you purchased will be in touch with you by week's end to make arrangements to exchange the piece in your home with a new one. Again, please accept our apologies. Thank you, Ashley Furniture AND AFTER 3 WEEKS,I FINALLY RECEIVED A PHONE CALL FROM MICHELLE IN THE LONG ISLAND OFFICE TELLING ME I'M NOT GETTING THAT SOFA I WAITED SO LONG FOR NOR WILL ASHLEY FURNITURE PAY FOR THE HOLES IN MY WALLS AND OR THE BROKEN LIGHT FIXTURES CAUSED BY THE DELIVERY MEN.THE MOVERS ARE INEXPERIENCED NON ENGLISH SPEEKING GUYS THAT SMELL LIKE THEY WERE DOING SHOTS ALL NIGHT AND ONLY SLEPT 2 HOURS BEFORE DELVERING MY SOFA.................AGAIN I SAY UNACCEPTABLE!!!!!!!!!

04
Mar

Posted by Vicki


3/4/13 8:28PM

I'm considering buying a new couch/loveseat recliners and went to the local Ashley showroom. I was impressed by their prices, but always look for online reviews before purchasing. Also checked BBB for reviews. Thank you to everyone who posted reviews. As a result of the negative comments primarily about delivery and product, I've researched another furniture store and am going elsewhere. If the corporate office takes no ownership of its franchisees, I won't spend my money at Ashley Furniture.

26
Feb

Posted by terrible


2/26/13 4:29PM

Bought couches from them and have been delivered damaged 3 times in the past month. I still don't have what I bought and they could care less. I wouldn't buy from them ever again.

18
Jan

Posted by Anonymous


1/18/13 11:34AM

Customer service not pleasant. They are disrespectful, unprofessional & inconsiderate! I will never buy anything from them again!

05
Jan

Posted by Darcie


1/5/13 2:54PM

Extremely dissapointed at the sneaky customer service tactics used when purchasing my furniture. My husband and I worked with Rosalia Torres in Oxnard, CA when purchasing our living room furniture. She asked me if I was interested in the 5 year insurance plan...I said thanks but NO thanks...after our furniture was picked out my husband settled the bill. Unaware the sales rep added in the 5 year plan at $169.99 despite me already telling her NO. I saw the invoice later that night and asked my husband if he had agreed to the extra charge and he said that he did not. I immediately called the store and asked for a credit. It was like pulling teeth! Lastly, with regards to the delivery it did not show up as promised. (Sales order 140047260). I was called a ridiculous amount of times in the days prior to delivery (4) to confirm that I'd be home for delivery on 1/5/13 between hours of 9:45 and 1:45...I received a call from the delivery driver (i think) at around 12 today who stated he'd be at my home within 30 minutes. 30 minutes passed and I received another call from dispatch stating that the driver would be approximately an hour late as a result of the person (at the delivery prior to mine) not being home. You should have a policy in place, if a customer is not responsible enough to be at the delivery as promised then move on to the next delivery!!!! Don't make the person that was responsible wait an extra hour because of some selfish rude person not being home! The fact that you guys stuck around and waited for this person to show up causing an hour late delivery to me is rude and unprofessional!!!!! I Will NOT shop with Ashly again. D. Grote

26
Dec

Posted by Bug


12/26/12 10:48PM

My name is Mrs. Mitchell and I am a first time customer at Ashley Furniture. I ordered livingroom furniture from the store located in Hagerstown, MD. My initial deppsits was on 11/23/12-$100,- and the remaining balance-$742.62 was given on 11/27/12. I was told by employee that furniture was ordered on 11/23/12 and ii should be ther around December 15, 2012 and I should call on 12/15/12 for delivery date. At that time I was told that the sofa was in but the loveseat was not, so I would have to wait another two weeks for delivery. While selecting the livingroom furniture, I explained to my salesman that my apartment has smaller doorways than usual and I had picked out two sets. I gave him the measurements and he measured the one set and stated that it definitely would not fit but that the other one WOULD DEFINITELY FIT! So I trusted his measurements and went with the sofa & loveseat that would definitely fit! FYI-I have a Brand New set in storage that wouldn't fit in the door! So when looking for a new set, I was careful in what I picked out because of the measurements for my door. I would not have just gone into store & say I want that without measuring first! Well delivery day was 12/26/12 and delivery men tried to fit sofa in door and it wouldn't fit! They stated that MAYBE the loveseat would and they would try to get me another one on 12/27/12. He called store and I spoke with employee and she stated that if I didn't take furniture I would lose my delivery fee and have to pay a restocking fee for this furniture! Why-it's not my fault!! It's the salesperson's fault for measuring the set incorrectly!! Do You Think I Would Have Ordered If I Was Told It Wouldn't Fit??? So, if I want a refund-delivery fee and restocking fee will be deducted from my refund! And if I pick something else out--still have to pay restocking fee and lose my deliveery fee & pay another fee to deliver my replacement! I spoke to employees and store manager and they told me there was nothing they could do to help! I just prefer to get full refund for everything---$842.62. I feel that this incident was not my fault and I should not have to pay around $350.00 and get nothing in return!!!!

Please call me to discuss this further! I would appreciate a call back! Customer Service issues need addressed by your employees. I will expect a call ASAP! Thank you--matter needs to be resolved immediately!

23
Oct

Posted by Kee Ker


10/23/12 9:51AM

It's the worst furniture store ever!!! I will never ever return there it took 2 months to get bedroom sets. Not to mention I never receive them and had to cancel my order. The service was terrible down to the store manager.

09
Sep

Posted by Anonymous


9/9/12 10:52AM

i would like to help you recycle

09
Sep

Posted by Anonymous


9/9/12 10:52AM

i would like to help you recycle

09
Sep

Posted by Anonymous


9/9/12 10:51AM

i would like to help you recycle

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