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Original Comment My husband and I own a rental property at 1Columbus, Ohio, Our current tenant has lived at this address for over 7 years; he has never signed up for ADT service nor does he pay for ADT service. <br /> <br /> A prior tenant of 1915 Minnisota Ave. had a contract with ADT over 7 years ago. When she vacated 1915 Minnisota Ave., she cancelled ADT service. Until this week, there has been no indication this ADT cancellation was not completed.<br /> <br /> This week, the Columbus Fire department has responded to 3 false fire alarms generated from ADT service for 1915 Minnisota Ave. The fire department has advised there will be a charge if they respond to another ADT false alarm generated for 1915 Minnisota Ave.<br /> <br /> My husband called ADT to try to get this issue resolved since neither our current tenant nor we have requested or are paying for ADT service at 1915 Minnisota Ave. After talking with 3 different ADT departments and requesting a supervisor, my husband was advised nothing could be done to cancel service as we did not have a contract with ADT. I called back to talk with a supervisor,Kirk, who advised an order would be placed to send this issue to the Cancellation Dept. to review but this process would take 3 to 5 days. I asked if ADT would be responsible for any Columbus Fire dept. charges resulting from false ADT alarms; he stated, &quot;No, you would.&quot; <br /> <br /> ADT seemed unconcerned and was not willing to make any effort to expidite a resolution for this problem. I do not understand why ADT could not call Miss Kathy Bricker who is supposedly paying for this service to verify her correct address. Then ADT could cover <br /> <br /> Miss Kathy Bricker's address and correctly cancell service at 1915 Minnisota Ave. which is generating false alarms. If Miss Kathy Bricker has been paying ADT service for where she lives, ADT does not have her correct address as she does not reside at 1915 Minnisota Ave. None of the five ADT staff were concerned about our problem nor interested in taking steps to resolve our problem. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ADT should take responsibility for not completing the original cancellation of ADT service at 1915 Minnisota Ave. ADT should expidite cancellation of all unwanted ADT service at 1915 Minnisota Ave. immediately.<br /> <br /> If ADT discharges a false alarm for 1915 Minnisota Ave.,I want ADT to pay any charges from Columbus Fire Department.<br /> <br /> Finally, ADT owes an apology to us for their utter disregard and lack of concern resulting in tying up over four hours of our time in an attempt of resolution.

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