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Original Comment I will never fly Spirit Airlines again! The Spirit service representative for flight 612 had a rude and condescending attiude. Ground transportation problems (of which we had no control)from an airport hotel located 2 miles from the terminal caused my sister and I to arrive 33 minutes prior to plane departure. As we were entering the ticket information, the computer terminal shut down. The Spirit representative said, "you're too late for boarding, since we cannot possibly run you through security in a half hour. Take another flight. YOU PEOPLE are TOLD to arrive 2 hours in advance of departure, so there's nothing more we can do for you." A public reprimand to satisfy her ego, no doubt. She would not listen to any explanation. The next available flight was Friday morning. Our trip was booked Wednesday through Saturday. Too bad, so sad. Not much service ON the plane either. We witnessed another instance of poor customer service when an elderly woman in a wheelchair was having major boarding problems with Spirit personnel. Cheaper tickets, cheap customer serice. Not worth the hassles!

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