Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment SPORT DURST DURHAM NC<br /> <br /> Allow me to start this by saying......I purchased a used vehicle on 2-28-2013. It came with a &quot;100% parts and labor&quot; warranty.<br /> <br /> im continue by saying that the service I was provided by this group is totally unacceptable. Please read the rest of this before realizing what you may be getting into<br /> <br /> I found 3 problems with my car, following the purchase. 1st off the power liftgate wasn't working.2nd the Microsoft sync was not responding, I asked about that at the dealership, and was told it probably needed a software update. 3rd the radio/climate controls stops working sometimes. I made multiple calls to the dealership over several days, (10 to be exact) I got no responses. I finally called the guy who sold me the car.....no response. the next day I called again. no response. then called the Operations director, I got a response pretty fast from him. at the same time I spoke with the salesman, who then scheduled me a service 6 days later. in that time I decided to take my car to my local Ford dealer and get the 2nd key made, which they refused to have made for me, and get the problems diagnosed. That Ford Dealer advised they could fix it all in about 2 days, no problems. when I took my car in for repair, they had someone look at it and advised they needed to send it out to their preferred Ford dealer for advising them on repairs. so that happened. I drove home a loaner car. I then called every day checking on my car like clock work. every day I was told the same thing, &quot;your car is at University Ford being looked at, and we haven't heard anything yet. &quot; this same thing was told to me every day from March 21st - 28th, when I personally drove after hours to look in their lot, and see if my car was there. GUESS what I FOUND on the night of the 28th????? MY CAR.....that had not been moved since I dropped it off. no mechanic matts in the floor.....it had appeared to not been touched. I was absolutely angry at that point. I sent an email to the Operations director that night, expressing that I was very unhappy about this. He replied to me the next morning, stating that the service had to be scheduled, and that everything is being done to put me back into my car. Well it did go the day of the 29th, and was returned, unrepaired. for the next week or so, I called everyday, just like clockwork checking on my car. I was told every day the same thing as before. University ford has the car, and they are waiting on the parts, so my car could be repaired. Now.....this has all been a month or so...I finally fed up....started making calls. University ford looked at my car on the 29th of March, and sent it back unrepaired, they had not seen the car since. my car mysteriously shows up on Saturday April 6th after hours at County Ford in Graham NC.. I know most of them there personally. I had already taken the car there before to be diagnosed. Now......if my car is supposed to be at university ford in Chapel Hill......waiting on parts.....how did it end up there? the service dept found the Keys in the drop box Monday morning so I am told by them. I received a phone call from county ford advising me of the repairs that Sport durst approved and the others they did not approve. I then attempted several times throughout the day in making contact with them in regards to the declines of repairs. No such luck. I received a call when Sport Durst personnel picked up my car, which is only about 2 miles from my home. I jumped in the car and caught up with them on the interstate. I followed them to Sport Durst dealership and waited for the call about my car. I waited only a few minutes and picked up my car with only one of the items repaired. I expressed my HUGE disappointment to the service staff in the office. <br /> After all of this......I have sent out several emails to concerning persons at Sport Durst group, and have heard nothing in return. I even gave them an ample amount of time to authorize County Ford to finish repairing my vehicle under the 100% parts and labor package my vehicle came with. In my emails I made it perfectly clear that I was unhappy with this entire venture, and have heard nothing in return. I could have been happy with just getting my car repaired like it was supposed to be. Like the salesman told me it would be. Like the operations director told me it would be. But now 6 weeks later.....Im a completely unsatisfied customer. So....buyer beware.....watch out for the &quot;rope a dope&quot;......they got me. I know this deal could have gone so much better. I feel like I have been SPIT on by this dealerships service. Maybe I need a lawyer to help me.....THIS CAN CHANGE

Feedback

Your Name

Your Email

Verification