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Original Comment I have been dealing with poor customer service and no cell phone for over a month now. It all began with the phone I had stopped working. I sent the phone that stopped working back, and received another one. I put minutes on it, and called customer service to get a new number. For multiple days I sat on hold for a very lengthy amount of time. I would tell them the problem and the only thing they could do is so called troubleshoot the phone. When the unproductive troubleshooting didn't work, I was told to wait 24 hours, one time 4 hours, then 2 hours, really!!? This is not in one day but throughout the whole month. I would ask for another phone and they would say &quot;We have to troubleshoot it before we can authorize another phone to be sent to you&quot;. I informed them I had &quot;troubleshot&quot; the phone at least 8 times before; so much so I would tell the representative what to do next before they told me. It is ridiculous I had to get irate and threaten to contact the BBB is when they finally authorized another phone to be sent to me. Now It's over a month later, and I get the second replacement. Hoping it would end there but, now I can't use the phone. It says it's disconnected, but I used it the same day it was sent to me, which was yesterday 4/24/13. I call customer service today but conveniently the system was down, so once again no help!! I was told to call back in two hours. Mind you I was using someone else's phone because have no phone, so how could I have called back. It is irritating that I have to keep wasting my time on the phone for hours sometimes, and hang up with no help. I should get the minutes I paid for and didn't get to use and another free month for my aggravation.<br /> Very upset and agitated customer (That's if I stay a customer)

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