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Original Comment customer service has absolutely no idea what they are doing or talking about. there is no training involved at all when it comes to equipment or network service, network went down in my area and it took 4 phone calls and educating them on how calls work before i got someone to tell me there was a tower down, im sorry but its really sad when the customer is educating the rep, they would not let me talk to a manager when i asked to speak with one, the answer is always "he's busy" its like they are coached on how to avoid customer issues, software in phones is a joke, my phone will not save any pictures i take, pictures have to be sent via mms to email in order for me to keep the ones i take, if you pay your bill and its .10 short you have to add 10.10 to the account in order for it to accept the pmt and restore svc. this company is a joke, definately a scam, a complete load and if anyone is thinking about switching to save money, take a second to think about the hassle you will have to endure with the network, customer service, and equipment. there is absolutely nothing good about this company i am surprised they are still in business!!!! BOOST MOBILE I HATE YOU!!!!!!!!!!

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