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Original Comment I am extremely disappointed with the service I received from the product return dept.. I talked with Angelique and she was extremely rude! She told me to call her back when I had the serial# of my coffee pot. This after i held for someone 10 minutes. REALLY? <br /> I bought my coffee maker on Jan. 10th of this year and started having problems with it just at the 90 day mark. It completely shut off and I have to unplug it for an hour and then it will work for one pot of coffee and shut down again. I totally disagree that I have to pay 10.00 to have a new appliance mailed to me and then I have to pay 10.00 to ship a bad one back?<br /> I do not understand why I as a customer with a warranty that just started would have to pay 20.00 to make a warranty good. That is absurd and not very Customer oriented if you ask me. I could see having to pay if it has been a year but, not because it is just barely over the 90 days that I could carry it back to the store.<br /> I have always been a Bunn customer but, everybody gave such great reviews about Cuisinart that I had no problem buying your product. NOT SO SURE NOW!!! I still have the bad coffee maker as I received the new one yesterday. Please let me know how I am to send this back to you without having to pay shipping as it is not my fault your appliance has failed.<br /> thanks

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