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Original Comment I need to contact them as my mother-in-law lives on a fixed income to pay her bills. She is def, old and doesn't understand how technology works. She has had time Warner for 30 years. My niece was living with her to help her financially and moved out over a year ago. She used the Internet and did not realize her grandmother would have had such a difficult time with this company. She called to get the Internet service disconnected and was told it would be cheaper to keep it and so the plot thickens.... Over a year she pays a set amount and does not understand the bill. When she asks for help or when she went into a shop she was told the same thing. It is cheaper to keep everything. The company has shut her phone off twice. She finally had me help her and she can't afford to pay this outrageous bill. They need to look up the service record and see she has not used the services. The right thing is to credit her bill.

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