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Overly frustrated with Ally, I called to request a payment extension for May 2013 which they can do. I set everything up with one of the customer service reps. The idiot never sent me the paperwork that I needed and didn't know i needed. So after finally getting something sent, I get 3 different arrangments in the mail. I fax them all over at the same time. Next thing I know collections is calling me. I tell them that the person I spoke to yesterday, verified all my extensions were received and processed, even gave me the information from the extension back to me and she completley ignored me!! I'm highly pissed at these people and wish I could get rid of them all!


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