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Original Comment Not too encouraged to write a comment on this site by reading your other posted comments, but I'll do it anyway. I am not seeking any compensation whatsoever but hoping you can use my feedback for improving your operations. I am a frequent flyer and fly AA a lot for pleasure and business.<br /> <br /> Here my recent bad experienced at AA. Yesterday, I flew from Puebla, Mexico to Dallas, TX. Flight #3358. We were delayed initially 6 hours due to Volcano activity in Puebla (not AA's fault). Original departure was 7:00 a.m./ new departure 1:00 p.m..The airport is tiny and has limited everything. When the airport finally reopened flights, we were told of an extra hour delay (new departure 2:00 p.m. now 7 hour delay). No reason for it - airport was already open. We went into the gate/security area and once all the passengers were there, we were told there was another hour delay (now departure 3:00 p.m. - 8 hour delay). What I observed was shocking. Even though the crew had been in the airport since probably 5:00 a.m., the plane was not ready for departure when we got to the gate: it had not been washed off to clean the little dust of volcanic ash accumulated overnight; it had not been fueled; luggages had not been loaded; it had not been cleaned; and it had not been stocked with at least a snack for the stranded passengers who like me had been up since 3:30 a.m. that morning. The pilots and only stewardess were there and simply sat an waited. We finally saw the most inefficient ground crew get the airplane ready and boarded. Once on the plane, the pilot announced that the paperwork did not have an official stamp saying the airport was opened and he could fly the plane: another 30 minute delay waiting for someone to get the airport officials to say &quot;we are open and you can fly&quot;. Why was all of the above not done in the 8:30 hours prior to this fly to take off?<br /> <br /> Next, was the arrival on the Dallas side. We are now all pushing our connections. The flight was supposed to arrive at 5:15 pm giving us enough time for connections. When we landed in the farthest runway in Dallas at 6:00 p.m. and got to our gate (Gate 11), nobody was there. NOT A SOUL! We waited over 20 minutes before the ground crew received the airplane and we deplaned. When we did, most of us were frantic trying to make our connections and had just over an hour or less to make flights. A lady greeted us at the gate and gave people the &quot;Express Pass&quot; to just about all of the passengers, except me. She did not have me in the list of connecting flights needing a pass. I literally ran to the Immigration area, spoke to two AA employees who basically told me I had to make the horrendous long line (I estimated 300-450 passengers ahead of me). I told them my story, begged them to give me a pass, and even the passengers that were traveling with me from Puebla begged on my behalf. The Detroit passengers literally had connections 4 minutes earlier than mine. They all got thru Immigration in 5 minutes. So I had resigned myself to spend the night in Dallas, but thank goodness (and I normally don't celebrate when your flights are late), my Greensboro, NC flight was delayed 1 hour. By the way, I ran thru the entire airport after Immigration looking at monitors indicating the GSO flight was still on time. I got to the gate to learned the flight was delayed.<br /> <br /> There are so many things wrong with this experience, I am no longer flying AA to Puebla, Mexico, a place I have to travel every month for business. Your airline has dissappointed me so many times, I am giving up on it. I hope US Airways management does a better job managing your operations. It will be a long time before they get me back as a customer.

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