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Original Comment WHO KNOWS WHERE THEY WERE LOCATED, MA/RI/CT -- <br /> This was an unbelievable experience with <br /> AAA Roadside Asst. Program.<br /> Totally Unacceptable Service <br /> <br /> Sunday 7/14/13 approx. 5:30pm <br /> Our so called issued Call#4915<br /> My wife and I were riding all afternoon my <br /> 2007 Harley Davidson Road King - Full size touring bike - My rear tire picked up a nail or glass and we attempted to put air in it to get home at Cumberland Farms Gas in Dudley, MA -tire would not hold any air. <br /> My wife is a member of AAA for the past 7-10 yrs. or more, she called the AAA office looking for a tow of the bike - her policy did not cover motorcycles - she was told she needed to upgrade policy to RV-ATV etc. for an added cost -she did over the phone with a credit card. <br /> The customer service transferred her to another operator after receiving upgrade and sale of upgraded policy. <br /> The next person on the line asked the following - and I quote,&quot; Don't you have a spare with the bike and can't you use it?&quot; Let us all stop an think about that question for one minute. Whom are the people at the other end of the phone representing AAA - do they have a brain to think?<br /> The last time I checked motorcycles don't come with spares. What the heck. <br /> Then customer service said - we don't tow bikes - my wife asked - why did you ask me to upgrade if you don't tow bikes? We then were turned over to the supervisor who said we are all set will have somebody out to you in an hour. We were happy-not -we planned that this was promised to be 7pm arrival time. <br /> 7pm came and went -we called back at 7:15pm - was told oh we cannot find anybody to tow the bike that has straps.<br /> What was that excuse - a towing business without straps is like a ice cream truck with no cups, cones or spoons.<br /> Un-freakin believable!!!<br /> We were then promised arrival by 8:15-8:30pm<br /> We waited and waited - called back again at 8:45pm<br /> was told tow truck was stuck in traffic will be there soon<br /> &quot;they are right around the corner&quot; and &quot;we will call you back when they (the towing guy) get close&quot;.<br /> Called back again at 9pm - was told this time that the tow guy was stuck in traffic behind an accident on the highway.<br /> They should arrive by 10pm was told by AAA.<br /> Called back again at 10:15pm - was told still in traffic -<br /> we will call you when he gets close to your area.<br /> The tow guy showed up at approx. 11pm at our location - <br /> we thanked him, Dan Small - he advised us he was from Millbury,MA - a ways away and his shift started at <br /> (get this)10:15PM - unreal - I cannot make this sh-t up.<br /> The tow guy hooked us up and we were home and unloaded by approx. 11:30pm and oh yes - never a call from the AAA office to tell us that the tow guy is close to our location - we are still waiting for that call.<br /> So the bottom line is 6 hours waiting time in 90 degrees<br /> to get towed 12 miles - I wonder if a AAA executive would accept this type of service. NO WAY!!! <br /> THIS IS UNACCEPTABLE SERVICE-A DISGRACE!!!<br /> I will be a great reference for future business - <br /> please use my letter to get new customers.

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