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Original Comment Turning 50 so I decided to go to Vegas. Booked through Hotwire in April, taking trip July 10-16. Ready to go, flight canceled due to weather. No fault of theirs,but this is where the nightmare comes. On my own I called United to ask for a one day push back on my flight because I wanted to stay the six days I planned. Called Hotwire, Zenny was my FIRST representative. Explained to her I wanted to change due to weather, she said she would call United. I told her I already did, but she did anyway. Then I said I want to move my hotel back just the same as flight. Zenny told me that she would have to cancel my original reservation and then rebook. The nightmare from HELL starts here. After she cancels my reservations she claims she couldn't rebook it so she started me a line of those who claimed could help me. Please be aware this call started at 9pm. In short after talking to about 10 other representatives, some twice, no one was helpful. I knew and was confirmed from a rep that this was an agent error. With no help and a cab reserved to take me to the airport at 4am, I finally hung up at 3:15 am to find a place to stay in Vegas. Had flight, but nowhere to stay. This was my first visit to Vegas so I had no idea and had to select cold turkey. I went from being excited about staying at the Excalibur to staying at Palace Station. Hotwire made this the worst birthday gift ever. My entire trip was ruined because I was so far away it was either take the hotel shuttle which stopped at 11pm or cab it. That was not an option because I already had my funds planned. I plan to write someone in hopes that my trip is compensated with another trip for my distress of staying on the phone for six hours, dealing with customer services reps and manager who absolutely nothing. I only hope that Hotwire is a company of their word and hold up their reputation. Also posting this to my TripAdvisor page and good intention to contact my local tv station on buyer beware.

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