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Original Comment I spoke to a Rep early this morning to confirm a flight for my Dad and inquire about baggage restrictions and was treated by a sarcastic, rude and obviously not qualified for his job employee. When Delta Airlines hires customer service representatives to deal with customers, does Delta train them to be sarcastic and rude? Or does DELTA hire and keep unhappy employees to lash out on their customers about how miserable they are with their job? What an EXPERIENCE with Delta! The kind of service before that we had with Delta is the same with every passenger now? Or is it for selected few who had just used DELTA? I believe you either need to fire or reprimand your employee for not having the proper customer service skills. I have been in the public service for so many years and even with non-customers, I do not treat people the same way your employee had treated me. Customer Service is the forefront of a business and as with any airlines who nickel and dime their passengers, the least you can do is for your customers to have a pleasing and well-mannered conversation with your employees who think that just because they can do something with their passengers, they have the permission to be rude, uneducated and treat their passengers like they know better. I wasn't deaf nor stupid, as I have on my face my laptop and DELTA's website open. To tell me that since my Dad had traveled initially that he should know already how much baggage he is allowed and had to apologize for the inconvenience of asking and clarifying the restrictions is just absurd!!! And to be told that I am not listening and understanding what I was being told is more disgusting!!! I had asked for his name and he told me his name is Rey and asked if there is a confirmation number for the conversation, he told me there's none and asked what I need it for because I do not need it. I told him I need it to file a complaint about how he handled our conversation and I felt that he was rude. He told well that's just great I don't need to and hanged up on me. Not even any apologies or Thank you for calling, or sorry for the misunderstanding? I am so pissed off and fear that my father will be treated unwell when he takes his flight back to Manila. I'm sure that your employees, when they take it personal and hold grudges, they take it out on passengers and concoct either defamatory or malicious acts towards your passengers that ruin their life to damages beyond extent including causing emotional and body harm. I demand excellent service not only for my Dad, or my family when we use Delta Airlines, but I demand it for passengers that use your airlines!

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