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The worst airline in the industry and they wonder why they are losing market share. Case in point. I booked a flight from the US to UK in early April (flight is in November), paying in full for the flight. By August 10th Lufthansa had made 5 changes to my schedule, each adding time to the trip. I am to receive a total refund because of unacceptable connections but was told it would be 6-8 weeks to receive the refund. Beware!!!


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