Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Hotel Location: Hoilday Inn Express Birmingham <br /> <br /> <br /> Comment: I booked this Hotel on 21.7.13 and recieved confirmation of payment the same day. When i arrived at the Hotel and checked in, i asked to settle the bill.The total cost was &amp;#194;&amp;#163;133.30p. I booked and paid hotwire for a 1 night stay in a hotel for 6 people. When i arrived with my party i was asked to pay for the accommodation as the Hoilday INN had not recieved payment from Hotwire. I argued my case and proved by my Email print out that confirmation of prepaid had been complete.I also explained to the receptionist that i had also contacted the Hoilday Inn after confirmation of my booking on the same day. I spoke to a man, who informed me my booking and payment had been recieved. I then arrange to have single beds in the 3rooms. He informed me of the check-in and check-out times.I explained this to the manager or the supervisor in charge. I found her rude and very direct she had poor English dilogue which affected communication, also all my conversation could be heard by other customer's who were present booking Inn. I felt that my confidentality had been breech. I then informed her i would not be paying again and she agreed and myself and my party booked in. This left me feeling embrasssed and upset as it was a Birthday surprize for my 78yrs old mother. I then went to check out in the morning and was again confronted about payment by another receptionist in front of other guess's. I explained to her that i had alreay spoken with the supervisor or manager.The supervisor or manager appeared and began about the payment i asked her what she wanted me to do 3 times. In the end she said nothing and that the issue was with Hotwire. I then asked her why was i being harsashed again on checkout and why did she not informed the reception staff or place the information she recieved from me on the computer so staff could access the information toknow what was going on. This experience was totally spoilt and i was left feeling totally ashamed and embrassed and i tearful.

Feedback

Your Name

Your Email

Verification