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Original Comment Very disapointed in customer service over the past few months. Everything from recieving impropper information on <br /> data plans and usage,causing a big issue,to not recieving notifactions on usage until 2 weeks later after the fact. The information on the &quot;my account site&quot; (when you even can get one it)doesn't match or even come close to what they tell me when I call. There is a BIG differance between 6kb and 5G used! Yes it was the correct billing cycle. That is a small issue as to what I am dealing with now. Of course with this new upgrade you can not get on MY ACCOUNT 90% of the time and when you call you are on hold for 30 miniutes at least. Today I was able to get on my account and see my bill. I almost fainted. It was over $947.00 ( my bill is usually around $260.00) So I called to find out that a phone that I returned at the beginging of July, I was being billed for! I called on July 18th and was told the phone was there and just needed to be put into the systym. Now 6 weeks later I am billed for it. Its not their fault no one finished processing the return, Now they have to see if they can still find it. In the mean time I have to pay the bill or talk to financal servies to make payment arrangments or my phones could be shut off. I am very irrate! I returned the phone on time, I even called to verify it was received and now this. Six weeks after the phone was returned, it could be long gone, shoved or put somewhere. It was the fault of the warehouse at the time for not finishing the process not MINE. I was basically told &quot;oh well&quot;. Pay the bill and IF we find it we will credit you back. I shouldn't have to pay for a phone that was properly return and they scwered up. I do not have that kinda of extra money, to just pay it. I have been a customer for 12 years, and referred many people to your company over the years. I feel the way they are handling this is wrong.

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