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Original Comment NEVER BUY HAIER!!!! PRODUCTS ARE DEFECTIVE! THEY DON'T RESPOND TO PHONE CALLS,THEY DENY RECIEVING FAX'S. I purchased a small freezer from them in March. There is a hole in the coils so there is no freon. It took many phone calls just to get a repairman out only to have him say it was unrepairable. I sent paperwork to Haier customer service in April. From April til August 29th they denied recieving any paperwork no matter what number I sent it from. They say you have to provide them with the exact phone line that the fax went out on in order for them to locate it. Even when I did that, they denied recieving it. Finally I emailed everything to them. That they recieved. Then I was told my information had to be forwarded to the deptartment who would review it, then to another department who would approve a replacement. I called them back again today, still no answer. I told the rep. that I no longer want a replacement but a refund,he said he would transfer me and that I would be on hold MORE than 10 minutes. He was right!It took 29 minutes for someone to answer the phone!She was verifying my information and hung up on me!!!

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