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Original Comment I received a billing notice to pay a bill I paid yesterday.I tried to get a live person to ask about it. After a 20 minute search of your confusing website I finally found a number. I called and waited on hold 15 minutes for it to hang up on me. Second call the same thing happened after a 25 minute wait. On the third try I succeeded after 20 minutes. The agent I spoke to had such a thick accent I could barely understand her and she had difficulty understanding me. She didn't care about my problem. I finally got it resolved. The text was sent in error. After almost an hour and a half she said disregard the text and promptly hung up on me. No apology for the confusion, not even a good bye.Why do you bury a customer service number so deep in your website. The computers that handle the calls are very frustrating.I was highly pissed off after this experience. I tried call the store and got a computer that couldn't answer my question. Do you have more than one live person to handle my calls. I am a 10+year customer and your customer service sucks. Remember you have competition that would love a long term customer. I have gotten many people to switch to metro pcs I'd hate to have to tell them I was wrong. I would like to have some feedback from you on this

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