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Original Comment I would like to bring to your notice an unimpressive experience of apple customer service.<br /> On the 19th of September 2013, I, my wife and daughter arrived in New York for a four-day holiday, to celebrate my daughter's 21st birthday on the 21st, and to purchase an apple iPhone when it launched on the 20th. <br /> On the evening of the 19th we went to the Apple store in Grand Central Station and explained to one of the &quot;geniuses&quot; that we were hoping to buy an iPhone 5s to take back to the UK. We asked about contracts and if there would be any problem using it in the UK, and was assured it would be fine. We were advised to come back in the afternoon to avoid queuing up if we were short of time. I bought an Ipad and we went back to our hotel.<br /> The next day we went to the main Apple store on 5th Avenue, queued up for two hours to find that the iPhones were sold out. We explained our situation again as we wanted to be sure we were not wasting our limited time. We were told to come back the next day as there would be new deliveries. We then went to the store in Grand Central to try our luck there. As we tried to go up the stairs we were stopped rather rudely by one of the Apple operatives who said the entrance was closed. He omitted to mention that the other staircase entrance was open. He was actually turning people away when the store was not closed! They were also out of phones, and were advised to try in the morning.<br /> On the 21st my daughter was full of hope that she would be able to get an iPhone 5s on her birthday so we went to the 5th Avenue Apple store in the morning. Again after queuing for quite a while we went in and just as we were on the verge of making the purchase, we discovered that the phone we bought would not have access to 4G in the UK.<br /> It was not so much the disappointment of not being able to purchase the phone and use it to its full potential, it was more that we spent almost three days of our 4-day holiday queuing and hanging around the Apple stores. It was our first trip to New York, and there were many places we did not see, and experiences we missed. We were very clear each time we spoke to the &quot;Geniuses&quot; about where we were from and that we only had four days, but nobody told us the facts until the very end. So much for the &quot;Apple experience&quot;!

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