Chevrolet Corporate Office

Chevrolet corporate office headquarters location, phone number, address and feedback

Please find details for the Chevrolet corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Chevrolet corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Chevrolet
300 Renaissance Center
Detroit, MI 48265
United States
Phone: 313-556-5000

Chevrolet Corporate Office Comments

Posted by Bmw


I dropped 10k on a 2016 bmw 740i from Jefferson Chevrolet in September of 23! Upon picking up my vehicle I drove off the lot it ran hot and I had to stop at 2gas stations to buy coolant to make it home! They took 2weeks to put a new water pump on and when they did they fixed it temporarily and was leaking the next week! I literally have to buy a gallon of coolant everyday because instead of sending the car to bmw they tried to fix it themselves! Then the car is riding on three wheels because the tire monitor is out! My check engine light has been on since I got the car! Then when I got the car my paperwork said it had 82k before the oil change and after they reset it was 94k! I no from buying cars especially foreign cars that u don't buy cars close to 100k my airbag is deployed and all! This location is tarnishing the brand of Chevrolet name and I'll be seekin legal help because those people are crooks and stated to me that they can't help me!

Posted by Charlie


I have a 2007 silverrado.It was raining real bad and I slid in a ditch,causing it to tip on its side.It stayed on its side for 45 minutes until a wrecker got there.I let it sit until 12 pm next day.It happened around 8pm at night.I went back at 12 pm and the tough son of a b cranked right up.srill going today....i will always own a Chevy! The Hell with what them haters say !!!!

Posted by Bren


I have a 2019 Silverado 1500 with 60K miles on it. On my way to work I had an upper ball joint snap. I took apart the other side and that one was loose and had zero grease in the boot. Seams to be a manufacturer defect.

Posted by Calsharon


How many years does it take to get a new battery for my 2020 Chevy Bolt?? It is a recall and I can't get anyone to help me. I keep getting the run around. I get weekly offers to trade in my car for a new one. I would never buy a Chevy again as there is no loyalty or Customer Service. The car is 4 years old and only has 6,000 miles on it as I'm afraid to charge and drive it!!

Posted by Bernie


Chevolet,
Thank you for reminding me there is still some sense greatness about living in America. The Christmas video of showing the effects of dementia on our elderly and their loved ones was heartbreaking but so much more in heartwarming to impacted families. I am seventy one years old and was raised riding in a Chevrolet. Some of my best memories was going to the woods and harvesting our Christmas Tree every year until I became a teenager and adult. My oldest brother until his passing was a Chevrolet mechanic at Cromer Chevrolet in Baxley, Georgia. My parents and most of my brothers have passed. This commercial just reminded me of the Christmas as I knew them growing up in 50's and 60's sharing presents, eating dinner and most of all celebrating the birth of Jesus Christ. Even though you may receive some negative responses for the most part I pray people will be thankful for the blessings and opportunity to live in the greatest country on this world. Thank yo Chevrolet for sharing this video. God Bless?

Posted by Anonymous


Dry rot tires contribute to 11,000 accidents annually so naturally you can see the concerns I have when I have been driving the vehicle I own which is a 2020 Chevy Traverse with two back tires that are faulty due to dry rot. I decided to contacted the customer Service which notified me that Devin the Service manager at Webb Chevy in Plainfield didn't seem to think in the same manner and refused to at least cover some of the cost of the tires. My partner and I have already changed out the two front tires due to the same issue last year. This makes me question the integrity of Chevy when allowing customers to drive off a lot with faulty tires and what they think is a brand new vehicle with decent tires.

Posted by Mr. Arnold


To Whom It May Concern:
On July 17, 2023 I went to Pohanka Chantilly Chevrolet Dealership, located at 13915 Route 50, Chantilly, VA, 20151 to look at what styles of Chevy trucks were available. To further explain why I went there was because I needed a truck to be able to pull a 5th wheel travel trailers due to my son who is permanently in a wheelchair. I was met by an individual by the name of Ian. Ian showed me several Chevy 2500 models, but none had the specifications I needed or was interested in. Ian than went to another individual by the name of Jonah Kemp who sat down with me and went over several options that were available.
That being said the way I was treated at the dealership was as if I did not matter as a customer or as if the representatives could have cared less if he made a sale or not. Mr. Kemp finally stated the only way for me to get the truck I wanted was to order it. So Mr. Kemp went through a number of options as to what I wanted on the truck I was to order. This all happened with such speed and confusion that it was hard to follow. Once the order was completed Mr. Kemp gave me the order sheet and stated now you go through it and make sure everything is there you want. To my knowledge I told Mr. Kemp it was. However, that being said Mr. Kemp knew exactly what I wanted and what I was looking for. I was then told it would take 14 to 16 weeks for the truck to arrive and I would have to put down a $1000.00-dollar deposit, which I did.
Fast forward to October 25th, 2023. Mr. Kemp send me a text via cell phone informing me that my truck had been on the dealership lot for several days and he had just now found out about it. So at 1600 hours, that same day I made an appointment to go to the dealership. Once there Mr. Kemp met me in the dealership show room and we spoke about the truck and he showed me the truck. Upon inspection I immediately discovered that a 5th wheel adaptor system was missing on the truck. That was the last time I set eyes on the truck. I was not even given the chance to see the interior or anything else on the truck. We went inside of the dealership and Mr. Kemp spoke too and informed his supervisor a person by the name of Hunter. Hunter came over and gave me some options regarding the 5th wheel adapter system. He stated I would give me a discount of several thousand dollars and I would wind up paying only ($1098.00) if I go to an auto body shop by the name of Trick Trucks located in Chantilly, VA. I said that was ok with me and stated to Hunter that I had a trade in.
Now this trade in is a 2021 RAM 2500 fully loaded, with only 30800 miles on it. Hunter went out and inspected the truck but did not come back with what he would give me for a trade value. Once Mr. Kemp returned he showed me what my finance would be and what my trade value would be for the RAM 2500. I stated to both Mr. Kemp and Hunter that the trade value was an insult. Hunter wanted to give me 34500 dollars for my RAM truck. Kelly Blue book values on my RAM 2500 is between 37000 to 42000 dollars. In addition, the total finance was way too high since Hunter would not give me what my truck was actually worth. I then stated that I would not buy the truck I ordered. I asked if I would be getting my deposit back which I placed in July and was told NO because that would be going to a so called re-stocking fee. I then left the dealership feeling dejected, robbed and taken advantage of by Hunter and Mr. Kemp. The truck I ordered sold to another person a few days later even after Hunter said that it would take a long time to sell since I had ordered the truck specifically for me. So in short I want my deposit back, an apology from Chevy for my treatment and for the dealership to be reprimanded for their poor treatment of a potential buyer / customer.

Posted by Stefanie_Ann


I just wanted to commend the company and say thank you for building solid cars and trucks. This most likely isn't the attention the marketers would like but it definitely proves that chevys are like a rock . Last night there was a 4 hour high speed chase In my little town in Texas a lot of us assumed it was a car .. and when after having 3 tires hit with spikes he managed to keep driving for the remainder 2 hours of the chase on rims for maybe an hour and 3 cop cars had to stop to get gas ... the whole town was quite impressed keep up the good work .. fords suck ! The small community of Henderson Texas is sold on what a real truck is made of !

Posted by Dork


Is There A Way To Use The My Chevrolet App Without Getting Onstar? Onstar Is A Huge Waste Of Money For Me As It Barely Works, If You Check The Blog You Will See How Bad It Is. I Liked That The App Helped Me Keep Track Of Things. I tried to show the mechanic what the app said needed to be checked, After My Onstar Lapsed All The Information Was Gone. Please Come Up With Something And Not Depend On Onstar, It Is Not A Wise Choice. When onstar is needed during an emergency and you find out that you are in a spot with no service, despite what the coverage map says.
2017 Chevy Silverado 2500 HD

Posted by Estelle


My husband Larry owns a 1966 corvette in Mossport Green. When he takes it out on the weekends he constantly is told by people that they love the color. It would be great if you brought the color back for the anniversary of the 1966. I can send you a picture of his car out at our weekend car shows here in Hendersonville NC. You only put that color out in 1966.

Posted by CD Nelms


I purchased a new 2018 2500 diesel with the 6.6 duramax. After 90,000 miles in having issues with the def level sensor. From what I have read on different sites this is a common problem. Spending 70+ thousand dollars on a vehicle and having issues like this is BS. There should be a recall for the def issues. GM is better then this, I have owned 7 Chevy/ GMC trucks in the pass and never had anything like this. Trying to contact the corporate office is a joke. Shame on you GM for not supporting your products that you sell.

Posted by Kimberly


My daughter was in a horrible head on collision a man with no license no insurance and speeding over 55 miles, an hour slammed into her head on! Literally spinning her the opposite direction. If it wasn't for all the airbags deploying and the well built car she would be dead. The other man was driving a colbalt and wasn't so lucky, I know you probably get more complaints than good but really wanted you to know. She loved that 2011 cruise and hopefully I can get her a new one. Wanted to send you a pic but this site I can't you really wdnt believe it if you saw the car My Daughter is alive!!! Dont get me wrong she was hurt but it could have been much worse! As a worried mom I thank you from the bottom of heart that my daughter lived thru that horrifying day.

Posted by Broken hearted single mother of


I brought my 2014 impala 2 yrs ago. There is a recall on the transmission control module. I have reached out to Chevrolet twice and they told me there was nothing that they could do because my "vin number" wasn't apart of the recall. I told them that my car is doing exactly what the recall says. I was told if I get a diagnostic done by GMC dealer then maybe there is a possibility that they can help but not 100 percent sure. This car is my only means of transportation for me and my children. I love my car. My car has less than hundred thousand miles on it. I really hope that Chevrolet Corporate office will give me the help that I need and get my vehicle fixed.

Posted by Jerry


I have 2019 Chevy traverse at about 75,000 miles and I have noticed my check engine oil light come on. I checked the dipstick and I was short 1 quart of oil. I notice this when my engine oil life is nearing the next upcoming oil change. This has been happening twice now and I see no leaks. Why am I always short one quart of oil. I have an extended warranty on the vehicle. This is concerning because I have continually check the engine oil level. Please advise

Posted by Darriel Steedman


I bought a 2016 Suburban my 4th Suburban, At only 113,000 miles i heard a noise coming from the top of the motor, my Chevrolet certified warranty had just ran out. It turned out to be the same problem that a lot of the 5.3's are having. Cam and lifters, even as a lot of these trucks are on recall Chevrolet refused to cover the problem. This truck has been serviced by Chevrolet only and was done by the book. So i called the Chevrolet help desk and got nothing but the run around. I ended up paying $7071.00 to have it fixed. I did ask the Chevrolet mechanic if they were going to put the same defective parts back into it. Well guess what he replied yes. The truck sat at Chevrolet for 3 months before it was fixed. From the beginning of October until the end of December. The truck ran great for 3 weeks and the check engine came on i took to them right there and then,its been at the dealership ever since. I am going on almost 7 months. You would be surprised at some of the comments that came out of the so called help desk.Like trade it in an buy a EV Hummer, or i dont know anything about engines, and i could keep going but i will stop. But rest assured they are going to cover it this time so they tell me. The new parts have already went bad.

Posted by jdpissedoffatchevy


Good afternoon corporate people, please read and act if you care about your customers...have a 2019 Chevey Silverado which i loved but the check engine light came on yesterday 3-27-23 and to my job the lifters , (crappy im reading in forms) blew my engine... of course it is at 72000 for i compute alot in Californica. now im having to fix a truck ive barely had over 3 years buy putting in a brand new long block...$10,400 .. so in further digging i found that there is a class action law suit against you already ., so the attroneys in California Capstonelawyers.com have my info and hopefully include me on this law suit...i had years with a 2003 Tahoe, then more years with 2013 equinox, but i think your are going to be losing a customer (like your corp really cares)...for those who read this you i am putting the link and article in this... why not a recall on this????? crap crap crap....

pissed off customer...

https://considertheconsumer.com/consumer-class-actions/general-motors-faulty-afm-lifters-class-action-lawsuit-selling-cars-that-result-in-the-valve-train-defect

Posted by Dumitru


In January 31, 2023 I purchased a Tahoe LS from Servco Waipahu, Hawaii. It was as a gift to my wife for giving birth to twins. Also, we have other children 3,4 and 9. Two weeks after, we received a warning regarding airbag system and lights. We took in for service and they were unable to fix it.
In order to purchase this vehicle I made tremendous sacrifices, sold my other cars, working extra hours, and continue to do so. We decided for Tahoe because of the reputation Chevy has, but I think this has been changed.
Every time my wife drives the Tahoe, I am constantly under stress because I don't know, and nobody was able to convince me, that if she gets into an accident the airbag would deploy. Pray that nothing like this would happen, "but if" will always be in my mind.
Something needs to be done. This is unacceptable to live in fear like this. I don't need any compensation, I need a car that I don't have to worry when my family takes it for a ride.

Posted by Scooter


I just watched the commercial for your latest four wheel drive trucks I am quite disappointed in Chevrolet fir promoting damage to back country trails by "bashing" along and showing the dirt bikes spraying the surface of the road by spinning the tires. I represent Western Slope 4 Wheelers, a 4 wheel drive club in Montrose, CO. We work diligently to protect our access to the back country with motorized vehicles. Your commercial promotes causing damage to delicate terrain by aggressive driving. Please consider discontinuing this commercial and replace it with a responsible depiction of enjoying our off road areas.

Scott Powers
Land Use Officer
Western Slope 4 Wheelers
Montrose, CO

Posted by 1st payment no truck 2023


Leased my dream truck 3/13/23 put 6000.00 down with 2411 miles on it ( owner) of dealership drove it but kept being told it's a new truck dropped at my house 3/15. I drove this truck for one week 150 miles now it's down ERG valve went that part will not be in 31st supposedly not counting on that. On 3/13/23 I will pay to date 6681.00 on a truck I do not have in my driveway. I get things happen but when the owner of that deal ship drives around in a truck puts miles on it and engine light came on now waiting you people need to eat a payment and make this right for customers. I work very hard for my money had to cancel a lot because I do not have a truck. This truck should of been sold as a demo not new!!!! It sickens me how greedy this has become. I would want a respond but Iam sure that will never happen there is more to this situation but didn't put in. There is no ethnic or shame sickening but you will get that payment on Tuesday !!!!!

Posted by Anonymous


I bought a Chevy Silverado LTZ 2022 in February 1922. I was told that the chip would be in by the summer here. I am a year plus away still no chips you call them they do nothing but lie to you. Then finally they say the chip is in for the heated seats and I've been waiting now two months for them. I just talk to a woman she said there on backorder I would just like to know how come they are on back order when you already waited a year. I believe that instead of putting chips in these new vehicles that are coming out now that they should take care of the customers that have been waiting , and they promised the chips. Chevrolet should be ashamed of themselves and yes there should be a lawsuit against them for the continuous lies that they are telling people. I usually trade my vehicle every hundred thousand miles and I already have 27,000 on my truck. I promise you the next vehicle I get will not be a Chevrolet because they are liars. period.!!!!

Posted by Anonymous


In regards to the chips for the heated seats I think there should be a class action law suit brought as my vehicle was sold to me under false prep! I was NOT told the chip was missing. My daughter told me. I purchased my 2022 Blazer RS from Blossom Chevrolet in Indianapolis Indiana. Hopefully an attorney will see this and start the ball rolling.

Posted by Shell


I am so disgusted at the service your company offers to customers. My husband finally decided to purchase a new work truck in March of 2022. No fancy buttons and whistles, just the basic work truck. One year later we are still getting excuses of the manufacturer is not making the double cab, that color is no longer available, we can't build the 2023 it has to be a 2024 model now. You sure can manufacture the king cabs with all the "extras"! You need to step up your game and take into consideration the hard working individual that can not afford and does not want your 100 K plus vehicle. Take care of the people who truly represent the working class American.

Posted by Sadchevyowner


What a joke this dealership has become, that's what happens when the government bails you out. I bought a new blazer RS black edition, didn't get my heated seats, a year later now finally got my letter the get my chip installed and now I'm being told the chips are on back order and no idea when they are available, lmao why did you send me a letter the get it if it's on back order ? And no I don't want a 50 dollar credit. Why did I sell my raptor for a Chevy FML

Posted by Liz


I have a chevy malibu 2016 I love my car but I have put in 4 engines already. I can't afford another one so I was hoping that chevy can do something for me. If you guys can do anything for me please I would greatly appreciate it's my car to work and back.

Posted by Sadie


Not a happy car buyer- with the purchase of our Chevrolet equinox we were told free oil changes for life are included. This now being the second time we scheduled an appointment to be called and told you cannot accommodate that schedule any longer. This pushes us once again to find a third party and spend $100 for an oil change. Is this a joke. Is this something you promise your customers with no intention of fulfilling. I do not want a customer service representative contacting me , I want management and i demand action to be done. I will go to the highest person possible. My number is 760-643-7908. Be true to your customers. Your Escondido service center is a joke. My scheduled appointment was for 12/26 @ 8am . I will be there at that time and expect to be serviced.

Posted by Msriley87


My daughter has a2017 Chevy Cruze and you guys need to issue a recall!!!! Her car runs like crap.. feels like the transmission is slipping or something. RPMs will bolt up to 6 and it won't shift into gear. She's on Reddit and there TONS of people with the same issue and no mechanics can find what it is. Shame on Chevrolet for not fixing this!!

Posted by Anonymous


Please bring back the Chevy VOLT! We're on our second VOLT and continue to love it. In 2019, we drove from Florida to California and back. One of my favorite trips. No worries about charging our vehicle because we had gas, if charging wasn't available. Anyway, all electric would cause me concern as I am comforted having gas if needed. We currently get 60+ miles on a charge which we use for local driving.
BRING BACK THE VOLT!
Tom and Joanne Gajentan

Posted by Kool Kat


I want the people to know that what they present to you at this dealership is not who they are. A relative of Best Chevrolet's president (I assume), Jay Moisant, the financial director, sent me a text message stating to send it ASAP when I had already said I was at work and would send a copy when I get a break. Jay also spoke to me rudely when I called. What was the reason for him contacting my children? As of today, I am getting constant (harassing) phone calls from the dealership. But no one called to say they were sorry for not getting all the required information before we sold the vehicle. I put a significate down payment to purchase this vehicle, which I did not need to. I want to return the car and get my money back. I hope Mrs. G. Benson gets to see this review.
In addition to this complaint, I was very patient when getting my car. I purchased the vehicle on a Friday. I did not get physical possession of the car until Wednesday or Thursday. I waited for them to do whatever they claimed they needed for the vehicle. I purchased a 2023 Traverse.

Posted by McDoug


I am very disappointed. I have been a current owner of the Tahoe. I ordered a new Tahoe back on March 2 from Champion Chevrolet in Avon Indiana. I would frequently check in on the status and in 1 June they told me the 22 Tahoe Z71 that I ordered was being discontinued and would not run until the 23s came out. I have a contract for a vehicle that appears I will not receive. They have been checking to find out what the next steps are but it has been crickets. I am debating to go to Ford for an explorer or expedition. I just need answers since it has been nearly 5 months since I ordered this vehicle. Can you guys help to retain me as a loyal customer (3rd time owner).

Posted by Mo


We brought our 2012 Chevy Equinox for a diagnostic test and was oil was leaking from the engine cover and it would cost $966.52 to fix. They told us this on May 17th a Tuesday. Our advisor called in Wednesday and said the vehicle will be ready on Thursday. We didn't hear anything back from them. I called on Friday and Saturday nothing. My husband went there Monday morning May 23th and was told by Shawn J the manager we it cost nearly $2900 because the timing chain was broken. My husband asked how did it break because it wasn't broken when we brought the vehicle in. My husband told him you can't drive it if it's broken and Shawn J said we had the vehicle towed and my husband told him he drove it in and the advisor drove it to the back. Again we had to wait two more days and we had to pay $1789 to get our vehicle. Shawn J the manager said we had to pay some for the timing chain. We should've only paid $966. We spoke Chevrolet customer service and they offered us oil change vouchers. REALLY We only want our $700 back.
I'm gonna reach out to everyone that I think of to help with this matter. If they did this so freely to me then how many more.

Posted by Jedi


Brand new 2022 Chevrolet Trailblazer power steering light and engine light and traction light comes on... only 1500 miles...this dealership had the car for 3 days and they can't find anything. Chevrolet is lying... I text a specialist who's being working in the car business for year's... this is what he said... 'They are lying to you. they know it's a problem and have no solution. They literally can't do anything', ' Garbage. They rushed making them and used faulty modules and can't get replacements.' ' It's Your stability control is malfunctioning' .... Why can't the dealership figure this out, Chevrolet is basically putting my life at risk, Unexceptionable!!! Another thing about this service center, there's no loaner cars, no rental's, no phone number to get ahold of them, they gave me no paperwork to take home.... Chevy I've been leasing for 20yrs and never have this kind of problems before.... DO SOMETHING WITH THESE CARS, FIX THE PROBLEM.

Posted by Chevyfamily


I live near Coyle Chevrolet in Clarksville IN., a wire broke my 2011 Buick Regal to my left headlight, took it to Coyle and told me it was going to cost nearly $900.00 to fix it. I believe that to be a little high, or even way to high!
The wire broke between the box on the left inside fender to the left headlight

Posted by Lisa


Hello Chevrolet,
I have been a buyer of your products for a long time. Most recently the new C8 (mine coming in March or April) my daily driver is the 2019 C7 and a deposit on the Z06. I have to say after seeing the Subaru commercial I am sad that it wasn't a Chevrolet commercial. I think of you as one of the largest car manufacturers in the world. Don't worry, I'm not changing brands but like to see a company give back to those in need to those who deserve it. Meals on Wheels, Make a Wish and the ASPCA are great places to give to. If you are doing great things like that I think you should make a commercial and tell me about it. It would make me and I'm sure other buyers feel even better when we purchase your cars. Thank you!

Posted by Anonymous


I currently reside in Junction City, KS. On 7 Oct 2021 I traveled to LaGrange, GA with my 69 y/o mother. We were going to attend her brother's funeral. I noticed the motor light had come on while driving through Jonesboro, Arkansas. I located an Autozone in the area to check the sensor. I was informed that it was a knockout sensor. The clerk directed me to a Chevrolet dealership on Highland Ave. I believe was the location. I explained my issue and the reason for our trip. The clerk told me they were unable to take any vehicles in even emergencies. However, she called her manager to see if he could assist us. The gentleman came up checked out the vehicle and turned off the sensor. He assured me that the car would make it to GA. He told me if the light came back on take it to a dealership. The light came back on upon arriving in GA that night. I woke up early the next morning. I called the Chevrolet dealership on LaFayette Pkwy in LaGrange, GA. I called at 0833hrs and explained the emergency request for service. I also stated where I was traveling from as well as the nature of the trip and my need to leave on Monday 11 Oct 2021. I was told they would give the message to the service manger Terry. I never received a call back. I called back about 0950hrs. I was told again they would give Terry the message and he would call me back. I expressed again to the clerk the emergency need. I informed the clerk that I was on my way to the dealership. Upon my arrival the clerk asked if I was the lady from out of state with the emergency. I said yes. The clerk then paged Terry. When Terry came in he asked me how could he help. I explained the situation again. He told me I'm sorry we can't take any cars in. I asked him why? He mentioned the issues with receiving parts. I said of course I'm aware of the news. I asked if I purchased the part could they put it on. He stated, No. I was told his mechanics are 5 cars behind. I asked if there was any other partner dealership they work with. He told me everyone is basically in the same situation. He then tells me the only place he could think of to help was a dealership in Alabama. I understand situations that are out of our control. However, I feel the blatant disregard to not even return my call. It was very rude and disrespectful. He didn't even try to look at the vehicle at all. This is a horrible representation of the Chevrolet professionals. I do appreciate the outstanding care and concern that was extended to me and my mother in Arkansas. The LaGrange, GA team desperately need training in customer service and simple respect. Thank you

Posted by Tbarron77


I just bought a 2014 stingray corvette from a private owner. Spent another 5000 on replacing the torque tube. Which after googling is a well known problem among corvette owners. Mine has really high mileage so I'm sure mine would not be covered under. Recall. But manufacturers should do recalls when they know there are faulty parts voluntarily. Especially when it's a high end vehicle. If I can google it and multiple videos and articles pop up. It's a known issue.

Posted by Anonymous


I went to a Chevrolet dealership today for an oil change and tire rotation. Upon leaving I noticed my tires weren't rotated which was a service that I was charged for. Two weeks ago I hit a curb and damaged my front driver side rim so as I was leaving I looked at my tires and noticed the damaged rim was still on the front drivers side. My other three rims are perfect. Still looks new so if my tires were really rotated like they said, that damaged rim tire should have been in the back.

Posted by Karen


Have a 2012 Chevy Cruz LTZ 1.4 Ltr. A lot of engine coolant issues one thing after another. Found a NHTSA Service Bulletin for Special Coverage & no one at Chevrolet knows anything about it? Called Chevrolet Corporate Office no Customer Service. Redirected me to another website. Very frustrated that there is no one to talk to.

Posted by Luke.torres


Went for an oil change to nearby dealership that I purchased my 2020 Colorado at and they said my oil change was not covered and they called the Webb dealership that I purchased my vehicle at and they said it was not covered. Only reason I got service at hi country and not Webb was because the soonest appointment was 2 1/2 weeks away and vehicle was telling me to replace oil soon so I didn't want to risk waiting and run out of oil and cause truck to get serious harm. But was extremely bummed because I thought the oil change was covered for 2 years because I bought vehicle and also got extended warranty with Webb for that reason because had good experiences with other vehicles that were purchased had that benifit with free oil change for 2 years for a max of 4 times which was very helpful and made me very not hesitant to purchase a Chevrolet

Posted by Luke


Bought my truck at joe Holland Chevy in Charleston w.v.a. I had complained about a fouling number 1 plug was told had to do a oil usage after they changed oil. Was told to bring it in they kept it a week was told top half of engine redone. Have had tick since then but also noticed fuel usage went up. Called a couple of times was told it would do better after break in by then was out of warranty. A month ago lost oil pressure so replaced oil sensor with no change so I bought a new oil pump and new lifters since it was going to be down. While working on it I found on passenger side there was no deactivation lifters and on drivers side found one in number 1 cylinder and 2 in the number 7 . Not happy with what I found I have owned many Chevy trucks but I think my next will be something different. I know it's been awhile since repair but thought you should know what happened thank you for your time lucas blankenship

Posted by Jacqueline


Leaving a comment only because I feel really dis satisfied with my purchase. Recently bought a car at one of your dealerships and it had crack in the front wind shield. Been contacting dealership to fix this problem we were informed it would be replaced as soon as possible when we made our purchase. My husband scheduled appointment with maintenance department we showed up and they sent us home because the person we made appointment was out. Ok well let's reschedule no big deal they said they would call. We have contacted multiple times but every time we have been told they would call because they left for the day. Still waiting on a call. Honestly my experience was wonderful I'm just upset that if I would have known this was a problem I would have purchased vehicle that did not have a crack in the wind shield. I hate contacting cooperate but if this is the only way to get through to someone. I need help.

Posted by M


I have purchased my first Chevy (trax) and on day one I have a problem and no customer service to be found.

Posted by Red


Was informed by dealer that we can not order a 2021 cargo van at this time! Why?

Posted by sherry


My name is sherry hensley i bought a 2013 chevy equinox had 126,000 miles on it paid over 10,000 for it i put 6,000 miles on it had to have engine replaced due to it using 7 quarts of oil between oil change now the heater is not working the worst vechile ive ever bought going to get in touch with media to see about letting the people know my story before tax time so that away people might think twice about buying this vechile at all

Posted by Jerry E.


Rear hatch at times won't close. O'Rielly in Tucson Arizona says nothing they can do unless it does it often so they can troubleshoot it. There has to be a control box/switch that isn't picking up that I'm pushing button on tail hatch door. Very frustrating to pay $$ for new Equinox & for 2 years now they keep saying nothing they can do. I don't care if there is a dozen parts that could be causing the problem! Start changing most likely part from experience & see what happens. But their idea is do nothing & let me suffer the frustration & anger. As I've already told several people who were thinking about buying a new vehicle-I wouldn't buy a wheelbarrow from Oreilly much less a car. I've dealt with at least 1/2 dozen dealerships in my life & hands down this is the WORST!!

Posted by Carlos


Hello my name is Carlos I have a 2016 chevy malibu with 60,000 miles and my engin light came on with a code of p1101 which states that it's the Massive air flow sensor which I had to fixed,then engin light came back on with same code now I need a throttle body fixed it now a year later same code popped up again now my Concern is can the same code detect different problems in the car because I thought every problem has it owe code please help..

Posted by Upset in Colorado


We purchased your top of the line High Country Silverado pickup. It is six years old and the clear coat is peeling off all the way around the vehicle. I'm furious!! Paid a lot of money for it and we told" sorry it's out of warranty and it has hi mileage. That's bull crap!! We have always driven GM and have never had clear coat peel. You need to stand behind your product. It's a 2014, my Impala is a 2009 and there is zero problems with the paint. SOMEBODY DROPPED THE BALL!!

Posted by Elizabeth


I purchased a 2015 Chevrolet Captiva from Nassau Motor company in Nassau, Bahamas in December 2015. From day 1 the vehicle was problems. I have had to purchase and replace so many parts for a new vehicle. Somehow, it seems as this vehicle was faulty. It had so many rusty parts. I paid close to forty thousand for this vehicle and it is made a major regret for me.

Posted by Andrey


I leave my chevy suburban 2018 for a service at Muzi Chevrolet in Needham, MA. It was hit by third party vehicle. No one even contact me about accident. I find out that 3 hours later when I called to ask if my car is ready. I come next day and what I see, nothing was done. They got the third party info. No one call to make accident claim. Body Shop Manager Donna DiVenuti, said it's not her fault what happen, I agreed not your direct fault, but it was happened when my car was in a service at Muzi Chevrolet and they wore responsible for my car until I got my keys back. Only after that she start calling to insurance. Several times she repeat she doesn't have to do that and she doing everything above and beyond. I ask if they can give me a car or rental car, because I'm out of wheels and this is a livery car, Im losing my business. She said no, because there is no claim number yet. I said you guys leave me with out car. She send me to Service Manager John. He also said no, not without claim number. I was waiting for updates for 5 days, None. I called and left message to please call me back, None. Next day I got Donna on the phone and first what I heard was, why I bother them, it's not her responsibility, they still have no claim number I'm not eligible for rental car and remind me she is doing everything above and beyond. My pulse going crazy, I think it was 200 times per minute. I'm hang up. I was so upset. I had worst experience and poor customer service. I decide to fix my car in different body shop. Never again will buy Chevrolet. They are only nice when you buying a car, after a deal done, they loose interest in you.

Posted by Randall


The paint is pealing of my Silverado 75,000 miles and the dealer said tuff this is the way you're people treat disabled veterans thanks alot I will never buy another

Posted by Anonymous


I'm here at Ryan Chevrolet in Monroe Louisiana, requesting service on my Chevy cruise and was told they wouldn't work on the car because they see debris under the hood. what does debris have to do with fixing the car if you're willing to pay what it cost. I asked the customer service rep what was done, for them to come up with we're not able to work on your car. My thought was if anyone can fix it Chevrolet could, but due to the service manager just seeing debris, the decision was made by him not because he did anything to see if they could fix it. Makes me wonder if it's because of my skin color or what? I didn't see 1 African American in the building. IJS Very disappointing service.HTVX

Posted by Nightmare at TUSCALLOSA chevy


My experience at this dealership was nothing more but horrible and a complete nightmare. Definitely after speaking with the most unprofessional manger in history JENNIFER IRVIN!!! This lady has never carried a care in the world experience. I do not understand why she is there. I have friends that have worked there and left because of her attitude and unprofessional ways. If you want to see your service department rate STOP with such HIGH turnover rate you'll have to either replace her or ask her to step down. Every time I've came to this dealership I've almost always had a problem and you think this JENNIFER IRVIN lady came to speak with me no! You think she came to apologize NO! In my years of being a manager and dealing with management she is by far the worst and I definitely will not return to this place of business or send a friend there. In my opinion the people she hire don't know everything they should about cars and also going over your paper work before you leave like the USED to do!! Oh you can forget it. They'll walk you over to the counter and say hey pay here and get out! The only and I do mean only person that made me feel like a true human being was Mr. Loyd Wright! I asked to speak with him. He didn't raise his voice he completely explained to me the issue and apologize for me seeing someone new each time and them not properly looking over my vehicle history correctly to inform me of the things I needed. This has been by far the worst experience I've ever had in my adult life with a manager. JENNIFER IRVIN needs to be sent somewhere for professional training. If her turn over rate is that high shouldn't you look within the manager first. Most employees don't leave because they hate their job!!!! They leave because of MANAGEMENT!!! If you want to see how smooth and beautiful your service department can be ran LET GO OF JENNIFER IRVIN!! She's hurting your company more than she's helping it. This isn't the way a service department should be ran at all. Especially at how she raised her voice at me, she yelled at me and I wouldn't be surprised if she didn't called me a b**** after I got off of the phone with her. If our call was recorded please play it back and listen and go back to look at how Mr. Loyd and I spoke with one another. I came to get a oil changed and tires that I've been asking for, for over 6 monthssss but once it was time to get them they wanted to bring up oh you didn't get an alignment but My biggest question was why didn't someone mentioned it to me again within that 6 month period that I needed to do this step first. All I ever got was it wasn't time for any. My truck does not need an alignment. It's not pulling to the left nor right. I felt since I've been there to get over 1,000 worth of simple things done to my truck that would've been cheaper elsewhere that it meant I was still in my tires for life but NO!!! JENNIFER IRVIN doesn't train her employees to know to do this. That's not on chevy the company that's on JENNIFER IRVIN the manager. I promise I will call and complain about my nightmare at this Chevy every chance that I get. This will not rest or sit well. Especially since I have my daughter riding in this truck with me. Chevy will NOT TOUCH MY TRUCK UNTIL SOMETHING IS DONE ABOUT THIS JENNIFER IRVIN LADY AND THE WAY SHE RUNS THAT SHOP! I DO NOT TRUST, or FEEL SAFE WHEN LEAVING THIS BUILDING. The time I'm thinking I'm getting my oil changed tires rotated and balanced I wasn't. ?? ♀️ This is so depressing. How do you all let someone work in a department for 11 years with this many turnovers and complaints and let her stay. I know everyone is busy with their life but this here is unheard of. Something needs to be done. ASAP! You all will hear from me very often. I love my Chevy but I do not like the way JENNIFER IRVIN runs the service department. If you want your car serviced do not go there while this one is the manager at some point there's going to be a major issue and you want return. University of Alabama even pulled their contract from them like come on. You are losing money.

Posted by Anonymous


Edbozarth in Las Vegas NV
Is definitely one of the worst dealerships I've ever been to Went in for an oil change came out with a coolant leak showed them where the coolant leak was still had to pay for the diagnostics had my truck for four days....For a back order on a hose this is a dealership that is supposed to have pieces and parts they should have this on site.....
With very little communication from the service staff no return phone calls very short on the phone
Much rather go to a mom and pop shop if this is how they treat people....

Posted by bev


Hi,im a very proud owner of a 2013 Malibu before that I owned 2008 Malibu 1981 monte carlo well you get it.im a second generation chevy owners,my father always drove chevys.i was thinking since I haven't yet put the tool in my car to cut seatbelt and break window incase of emergency maybe chevy can add the tool to the little compartment the seatbelt comes out of.in my eyes chevy is already perfect.i even got my spouse and her father to switch to chevys.also my cousin who lives in vegas is going to get a chevy here in the next year or two.she loves my Malibu.

Posted by KAT


Prince Chevrolet In Albany Ga Is The Worst Dealership Please Dont Buy Or Take Your Veichle There Went In For Oil Change And Tire Rotate. Had A Suspension System Light On They Said They Could Fix It They Charged Me But The Light Came Back On The Next Day Was Told They Put One Modler On The Other One Was Bad They Couldnt Tell That So I Had To Pay 500.00 Again No I Didnt Would Never Nervr Go Back The Manger Was No Help Either

Posted by sunshine


I used to love the Equinox, but I have a 2012 last summer I had parts the dealer work on it, they had to put almost a whole new motor in it. Than a selinoid went out took it back again, than I had the oil changed and 2 days later took it back again because it was low on oil, repaired it again, than in Janaury I had to take it in AGAIN! i HAD TO CHANGE THE PLUGS AGAIN THEY WERE BAD!!, NOW AGAIN IH have it is the dealer shop again the rings and pistons has to be changed again. He said the motor is rejecting it again..... This is really frusterating. I WOULD DEFINATELY SAY THIS EQUINOX IS VERY MUCH A LEMON........ i NEED A VERY RELIABLE VEHICLE, I am not young anymore and need something I can trust. I am getting ready to drive 200 mile by myself and am scared to death that it wont hold up. How can I get this problem solved. Minnesota Motor has bent over backwards helping me out but this is getting to be a joke and I am not laughing neither is the sales person. He has repeatly apologized for this happening. What can we do to get this resolved or trade me a different Equinox! I hope you read the and understan where I am coming from and respond to my comment. Thank you.

Posted by Reimbursement


Cable-Dahmer Chevrolet misdiagnosed my vehicle on 6-17-2015. I had my car towed to them was informed I need Fuel Pump and a Fuel Filter was recommended the total cost $1015.56. The same day I had my vehicle towed to Firestone was informed I only need a Fuel Line cost $467.72. And because I had my car towed twice in one day I had to pay for the 2nd tow $115.00 plus I had to pay Cable-Dahmer Chevrolet $49.95. I have waited a few months to see how my car is running. It is running GREAT no problems

Posted by Anonymous


I'm not very happy with the run around that I am getting the past two days, I got an email from gmownercenter, telling me that I can get a (Free) 2004 Chevrolet Malibu LT VE Owners Manual. I recently bought this car without one in it, I called the number that they provided . The lady told me that I had to pay $ 57.95. . What's Free the phone call?

Posted by McKay.. no way


I brought a car from Jim McKay Chevrolet,in Feb it was a used Chevy SSR a rare car something you'd think would be taken care of for 21,000 dollars, and would expect it to be if they're slogan is...Come to Jim McKay to buy Quality New and used cars why go to those other dealers we offer warranty's and even free oil changes...this is what brought me to them to purchase a used vehicle so I did.I grabbed the SSR very nice looking truck, was told all the vehicles have a warranty, even a limited one,was promised a key fob and made the 1hr drive three times to be disappointed, My first service came up in March,again made the drive to Jim McKay Chevy in Fairfax, Va to voice some concerns,about things I have noticed, take in mind the weather up my way was bad for a while so I couldn't drive the truck back to them before hand,pull in for service tell them what I fill is wrong expecting the issue's to be resolved,at 70 mph the steering wheel started to shake, when I looked at the tires I noticed slash marks, on top the looked like they we're dry rotten on the outer wall's, water in the marker light's,no tag light's ,2 Bent front rims and still no key fob,they checked it out and came back to see if I wanted them to do any work and, I said what's covered by you guys the wheels are not Safe for a truck with no spare by make and to have 2 bent rims and old tires with all the pot holes in my area.I was told nothing is,and handed a repair order for a grand total of 1900 dollars to replace all of the items I pointed out,Are you kidding me first you want me to pay 22,000 for the truck ,and now in a month you want me to pay another 1900 for things that should of been taken care of before it was sold,this kind of shady business, I think gives you a bad name you would expect this from a little side of the road car dealership with out the Chevy backin. I was wrong so now I'm stuck with the 1900 hundred dollar bill and can't afford to pay it, Nicely done Jim McKay Chevrolet of Fairfax VA,let's take the money from hard working people just trying to get by this Sucks...and now as the weather has gotten warmer I decided to do what I can my self to fix some of the issue, but when I climb under the truck to check the diff and pull the drain plug to check the gear oil level nothing comes out,that's not right so I start sucking out the gear oil to see this thick black gear oil full of metal flakes and looking like it hasn't been serviced in years..Back to the Slogan... Quialty new and used vechical's at Jim McKay don't think so..What if the rear end locked up I would be in the whole for another $2500 how is this quialty..never again don't believe the hype.... You're pockets might suffer a great deal....

Posted by Tonie


APRIL 6, 2015

Found out that through codes p0463 and codes p0455 on 2005 CHEVY MALIBU that this is a common issue on checy malibu cars and yet CHEVY CORPORATION HAS YET TO RECALL OR EVEN ADDRESS THERE IS AN ISSUE!! No nothing is perfect however when it comes to dealing with the safety of the consumer CHEVY GM HAS DROPPED THE BALL BIG TIME and this is why I will never by another American made car. Consumer safety is not CHEVY/GM idea CORPORATE GREED IS!





FUEL GAUGE ERRATIC



CHECK ENGINE LIGHT



CHECK GAS CAPÂ



I have a 2005 Chevy Malibu. On March 22, 2015 I drove to Exxon gas station to fill up for the week. I filled up and started my malibu to see fuel gauge at full. Pulled out of gas station to stop light and fuel gauge drops from full to empty and fuel light comes on as well as check engine light. As I am sitting at light car completely shuts off. Had to turn ignition 3 times before it start. It act as if it didn't want to turn over. Went immediately back home. I have great concerns over this issue and I also google the issue with my car to find out that this is a regular issue with my year malibu (2005). However there is no recall on this problem nor the gas cap problem that I have been dealing with as well for over a year. Your company rather pay for deaths than fix the problem to prevent deaths. I will never by another chevy.

Posted by frustrated former Chevrolet empl


I was an employee at Hirlinger Chevrolet. Ted Hirlinger and were involved in a heated disagreement...the end result was that i was forcefully, and inappropriately grabbed by him. I called GM and was told that even though I filed a report with the local police that GM's stance on employer/employee relationships are that it is between ONLY employer/employee. Given the nature of the complaint of work place violence committed by the owner(Ted Hirlinger), I would have assumed GM would take this matter more serious. I was completely wrong. I filed a police report with the Dearborn County(Indiana) sheriff's department.

Posted by SICK TAHOE


To:chevrolet Ceo
I Bougth A Chevy Tahoe 2004 From My Causin With 49,000 Miles...about 2 Moths Later Transmision Fails Ended Paying $2200 For New Tranny,,month Later Water Pump Leaks Spend $700.00 3 Moths Later Steering Box Huge Leak And Noise Paid $600.00
Not Only That ..now Head Gasket...coolat Is Desappearing Nothing Visual. I Took It To The Mechanic And He Said Head Gaskets Are Bad And Will Cost $2500.00 To Fix It ...today A 102,000 Miles On It My Question Is: Buying Chevy Is Not Worth It...i Should Have A Refund For A Defective Truck...i Don't Have Any More Money To Spend On This Vehicle ...if Chevy Don't Care About This ...my Next Truck Will Be Toyota
P/s.... I Did Took Care This Truck As A Baby But Don't Matter ....thank You For You Attention
Hope Hear Some From You

Posted by Anonymous


I recently purchased a Chevy Traverse. Tried to take it to one dealer In orange at Selman Chevrolet and was told they would call me withing 3 days to give me a loaner. After 3 weeks and several calls no loaner was provided and my car wasnt serviced. Then I took it to Guaranty Chevy in Santa Ana, CA. when i got to the dealer they told me they couldn't service my car because 5 technicians called in sick. They said I could leave my car but it wouldnt be seen until two days later. I said no problem as long as i could get a loaner the same size or bigger. They said they would call around and get me an SUV and would call me when it was ready. I called them four hours later to find out the status they told me they had an suv but gave it away because I left. I left because they told me they would call me when they had an SUV. My experience with Chevy has been one of the worst experieces ever. I am very happy with my car but very dissapointed with the service or there lack of provided at both dealers.

Posted by Ilona M.


I recently lost my favorite car, 1997 Chevrolet Cavalier, which never let me down, and ended up getting on it 246.000 miles. My mechanic said that this record belongs to the Guinness book. I think I agree with him. After so many fixes the engine finally gave up.

I want to find out if The Chevrolet company is interesting maybe to see it as a very good record of a performance and maybe help me out to get another car as this. I lost my job back in June and really don't have any financial resources to get another used car. I am a teacher and having a reliable transportation would be a blessing at this time.
I hope that someone will listen to this note. I live in Pompano Beach. FL

Posted by bobbuck4


I am about as disgusted as I can be with your company right now. I have a 2008 Impala and the list of problems with this car goes on and on. Earlier this year I had an air check valve replaced to the tune of $500.00, a couple of months later I found out the front and rear axle seals were leaking. My mechanic was able to head off a $2000.00 repair with some kind of a sealing product, hopefully it keeps working. I brought it to Global Chevrolet in North Plainfield, NJ to see what could be done, that did not go well. I was told that the seals were no longer leaking, but the air conditioner compressor is leaking and the transmission pan gasket is leaking as well. I thought I dodged a bullet when I was told the axle seals were no longer leaking, but instead I left with estimates of over $1300.00 and of course nothing is covered. I didn't even mention the door locks that don't work and the tire air pressure sensors that go on and off intermittently for months when the temperature drops below 40 degrees. The car is only 6 years old and I expect to have some things that need to be taken care of, but this is a little getting a little out of control. I have talked about this with my mechanic and he has told that these are not common repairs; in fact they are repairs he rarely if ever has to do. I was hoping to have this car for a while longer, now I'll be happy if lasts long enough to get it paid off. Can someone please explain to me why so much is going wrong with this car?

Posted by Anonymous


I really need to speak with the General Manager over all Chevrolet business, I will be filing a formal complaint either way it goes. But I took my car to Prince Chevrolet in Albany Georgia to get repaired for a oil leak and a few other minor things. Well I got a call back saying I needed a water pump, but my car never ran hot, and a few more things was named that needed to be done, the bill came up to almost 1200.00 dollars, once I got there to pick my car up, thinking that I could trust these people and what they said, I crank the car and it was making a noise. We called out the guy that worked on the car he stated it was the antifreeze on the belt that was making noise and it would wear off in a few days, well two weeks pass and my car still making noise and never made noise before, not only that my car still was leaking oil, not only that were they suppose to had fix my cigarette lighter, they messed something up and my light would not come on to my air conditioner. I took the car back to get all these things fixed because PRINCE CHEVROLET IN ALBANY GEORGIA, was the reason, all my problems started with my car, now take in mind, that they have completely lied to me and cheated me out my money and wanted me to pay over 800.00 more dollars to fix something that they tore up. This is unjust and definitely not right for anyone to be treated like this with dishonesty. I have a few steps to take to get something done about this and I promise I will not stop until PRINCE CHEVROLET OF ALBANY GEORGIA do the right thing and fix my car. The mechanics need to be replaced and the service manager need to have honest people working for him and not stick with his employees when they are wrong and lying to customers.

Posted by Sookie


I really need some help with my Car. Chevy Aveo 2010. While driving through intersection Saturday a week ago. car looses power and just shuts down completely. Towed twice that day first to Firestone where I was informed it was something in the system that causing the fuel pump fuse to keep blowing out and they felt it was a recall issue they recommended AutoNation Chevrolet in North Richland Hills, Tex. I called and asked them before the second tow was there a TSB or a Safety Recall potentially for this issue and if there was a charge for the tow and the repair. I was told by the lady in Service department answering that day that yes there was a 2012 Open Filed Action regarding the spark plugs Omissions recall. Close of business on that next Monday finally got a call from Advisor Greg Main, surlie guy, telling me as if I was a small child, I didn't know what I was talkng about nor did the Firestone guy and that he didn't have time to really look at my car I had needed an appointment not just tow it on in even though I had spoken with with someone on Sat. Said he had 100 cars with appts ahead of mine and I would be looked at whenever his guys had five minutes to spare. REALLY! Left call back for up date on Tuesday Nothing, My daughter left call back on Wed Same Greg called her late afternoon Wednesday, She advised him she was former military and current FBI Agent and not to talk down to her like he had done to me. He explained they were too busy to give it an all at once but when had spare time still couldn't find anything wrong.and don't look for it to be a recall I would have charges..I called Dealership right back on Wed and got a Greg Turk who acted like he was over the Advisers and told me to only deal with him and not Main. He would handle
and yes there certainly was an open file action. I have not been able to reach Greg Turk since that conversation. Greg Main called again at closing on Friday and said funny thing his guy still can't find anything wrong but the car will not turn on with out their equipment assisting. I am concerned and very scarred. I am on SS and have told him many times I have no car, no way to get to dr appts and need loaner, his comment was everyone needs that and no they have nothing. Says he will so far charge me for the diagnostics (remember that same day he got my car Firestone sent over their diagnostic and confirmed with him) Main says I and my daughter are really bothering him and when he finds something he will let me know that his guys get $150 per hour and parts. Again here me I am on limited budget....My fear now is that he has had my car for 7 days nothing found for the cause of car dying I don't want him to piddle with my car (since he says they are not working continuously or very hard to find the problem) I don't want him to finally say he will charge me for the time then the storage and then send to the pound for me to recover because he knows a huge bill will devastate me....HELP ME please. I NEED my car but no hankey panky with the service or the bill. My trust for your service department has hit bottom. Someone from Corporate please let me know what to do....

Posted by APPAULED


ok, I am beyond mortified and mad and totally upset at this point!! We just bought a brand new 2014 Camaro a little over a month and have had nothing but problems with it 3 weeks into having the car. R u kidding me, brand new car,I should not be having having problems with this car, and this problems are not mild, burning smell and vibration and radio and electric problems, I have contacted corporate GMC and have had that vehicle in service more than I have had this car, service people no help. Contacted General Manager in sales department and I demanded that I be put in a another car , because this vehicle is a lemon. All i get is a round around, that they cannot put me in a new vehicle they have no say in it. I am at the point of desperation here and so is my husband. It seems like no at Van Chervrolet is listening. We have been recurring customers, just bought a truck from them last year and after purchasing the Camaro, we purchased a Malibu from them. So you think that they would have some compassion in this nightmare. Not sure what to do at this point. But I will tell you this, I smell burning when I drive the car after a while and no seems to see this problem you think that would be a sign that this car is a lemon, well instead they are just turning their heads on everything we have been saying, but if. But if there is god forbid an unfortunate casualty me driving this car, Van Chrevolet has big major lawsuite against and all they need to do is place me in a same car and package thats all. MORTIFIED!!

Posted by ranelde


i have a 2002 silverodo diesel 6.6 liter in 2011 i had to replace my injectors i had 175000. miles on them the service rep at jiim hudson told me that my truck would have been made a few months later that i could have gotten them replaced be those had a 200000. mile warrenty BUT mine didnt qualify. so i spent 4800.00 and had guenuine gm parts put in.the service rep. told me now 1 have a 200000. mile warrenty . now here it is less than 3 years later i heard a loud patting noise and smoke started pouring out of the tailpipe took it back to Jim HUdson dealer the same ones who put in my last ones and was then told sorry the fuel injectors needed replaced after only 17,000. miles i told them no problem i was under warrenty now they told me im not .the first rep at JIM HUDson in columbia sc lied to me as you and i both know these should had lasted longer!! less than 3 yrs and i still dont have 200000.miles on my truck .HOW CAN I EVER TRUST CHEVROLET AGAIN the warrenty says 12 months or 12000 miles thats not what i was told but i have no written proof.THEY LIED. Now its 5200.00 to have yalls parts replaced after only 17,000. miles get real how could i ever recommend chevy again or Jijm Hudson. i have been a chevy man all my life and my father before me now im not so sure that we made the right decision.

Posted by gmrs


I am selvakumar from india. .Sir i have received one chevrolet message i am selected your lucky winner( 3croces and 35 laks. This is true or false. pls mail me. I am selvakumar s/o ramar.!!r from india. your company good company so please chck. One or two cheeting person used your good name. This is false means please police action, quick. e cheeting persons attached your your certificate with seal. Cheeting persons cellno bank account no in identicard i am collect so no problem. Please your mail id send me extra details i send you. This is rupees cheeting method.

Posted by gmrs


I am selvakumar from india..Sir i have received one chevrolet message i am selected your lucky winner( 3croces and 35 laks. This is true or false. pls mail me. I am selvakumar s/o ramar.!!r from india. your company good company so please chck. One or two cheeting person used your good name. This is false means please police action quick. e cheeting persons attached your your certificate with seal. Cheeting persons cellno bank account no in identicard i am collect so no problem.

Posted by gmrs


Sir i have received one chevrolet message i am selected your lucky winner( 3croces and 35 laks. This is true or false. pls mail me. I am selvakumar s/o ramar.r from india. your company good company so please chck. One or two cheeting person used your good name.

Posted by Anna W


I would like to comment about Chevrolet in Helena, Montana.
It seems that its a bother to ask a question or have your vehicle worked on here! When you walk through the door everyone just sits there & looks at you like your stupid, then after a minute or so they Might "HELP" you. Everything has to be put on a diagnostic machine! A speaker for your stereo with a cracked cover has to be diagnosed! An actual $15.00 part, they want to charge you a diagnostic fee! We called a competitor & the part is on the way! Thank you Helena Motors! We will never take another vehicle there again. This wasn't the worst incident with them, but it is the LAST!

Posted by pamalacarney


Dear Sirs, We purchased a 2014 Tahoe in December, we have enjoyed it. But most of all I'd Like to thank you for the safety of the vehicle. March 16, 2014 I was hit by a drunk driver. The Tahoe was totaled and I came out alive. It truly saved my life. Thank you. Pamala

Posted by Rick


I have a 2007 Malibu which I drive back and forth to work everyday on the highway. On Wed. 2/26/14 I felt a pulsing vibration while driving on the highway. A short while later I lost the power steering completely which needless to say was very dangerous trying to get to the side of the highway in heavy traffic with no power steering. I had to have my car towed to my local mechanic who told me that the problem was in the electronic power steering system. The parts were ordered at a cost of $856.54 and the total cost with labor was $1272.07. I have since been on-line and read page after page of problems with the electronic power steering for this year Malibu. I, as well as many others are wondering why this very dangerous problem has not been handled with a recall. Please advise.

Posted by Captjac 10


Too CEO.Chevy.I have a 1989 chevy celebrity wagon 1989 that I bought in2002 with 54,000 miles on it and it had set under a tree for several years.It seems all the forieng co's want too brag about thier cars Well so do IIn 2012 I drove it from Florence,Oregon too reading,PA. when I left Florence It had exactly 200,000.1 miles on the OD.the gps got me lost abit so when I got here loaded down I hadmiles on it.everything works great and the Mechanic I took it too when I got here could not believe that this old Marine and the wagon got here nor in what great shape mechanically it is in His name is John Croft 114 Revere Blvd. Reading,PA. phone He is one honest Man.Anyway I am moving too AZ in April AND am driving my beloved chevy wagon Without any thought of it not taking me another 2,400 miles.After that and an oilchange she is going too get a new paint job.You build great cars and at age 73 I would never buy anything but a chevy a used one of course never will afford a new one no need too Thank your employee's for doing great work.John beffa

Posted by Anonymous


Why would you guys bring the elcamino back and take all of the american muscle out of it. I think you guys should go back to the drawing board. Better yet I have an idea in my head of what a 2014 elcamino should look like. Are you guys open to suggestions. I would love to sketch it out and send to you and see what you think.
Thanks from a true Chevy elcamino man

Posted by Darrellabney196


with the chevy volt why not put a generater on the cars back wheels with water proof coated box that should solve the energy proplem right? email me if you think that it would work thank you

Posted by Anonymous


Dear sir i want a plan purchase new Chevrolet tavera but Mumbai registration not aveleble says so what I do give me idia & give me qout 10seater tavera car plz

Posted by Judy


Thank you so much for putting our town AKRON on your commercial. We are visiting in Florida and we are from Akron Ohio and when you did that I felt a little better and not so homesick just hearing the word Akron. Now I know why we always buy Chevys. Judy

Posted by RC


Chevrolet Corporations:
I recently purchased a 2012 Chevy Malibu. I purchased this car because some of the awesome features that was shown to me, including the gas mileage. Because I travel thirty minutes to work and back from work I thought that this car would be a good investment and help me save money. For seventeen years all I've ever owned were Chevrolets. My first car was a Chevy Camero. This month marks 2 years that I have had the Malibu and already it has been in your corporation shop more than three times. I'm very displeased and don't have no other alternative but to write you and let you know that I cannot afford to get out of this car or I would be upside down, but I cannot rely on this car because it keeps stopping everywhere I go. This makes it very sad to say but this is my first time being in this situation. I've always held Chevrolet on a high pedal stall and now am displeased and angry. I have Warranty on this car but they cannot seem to find out what's wrong with this car, for me to have to continuously bring it back to your repair men. Please know that they are very nice and have tried to handle this situation to the best of their ability, but I don't think they know what else it could be. The first time I brought it I was out of pocket $250.00, and this is with a warranty. This is very upsetting and I hope that something can be done about this situation.
Sincerely,
R.C

Posted by Anonymous


just wanted to say we do love chevys so much. we might can only afford a ford but our heart is at chevrolet. we have the chevy bow tie lite up in christmas lights on my roof come by and see if you want merry christmas .

Posted by don't shop Huntington beach Chev


If I were you I would not take my Chevy to Huntington beach Chevrolet for service. I have many times, very poor workmanship and they don't stand behind their work.when you have a problem with work they have done, they don't take responsibility for their poor work, stating either they went paid for out.example they replaced the controls on my steering wheel the buttons work but no longer light up.when asked they said they got paid to replace them and them not lighting up is something is have to pay for again. The upper transmission seal they replaced, is leaking again within six months and they want to charge me$75 dollars to rack it and check their work. Its leaking from the same spot. When I pick out up 9 times out of ten its my grey interior is soiled with grease. The service manager offered a free detail that I have not been able to get because there is always some excuse with the detail department, I've spent around 8 thousand dollars there this year and will not give them another penny. Its a scam, they take your money do poor work and don't even stand behind it, chances are when you leave you'll have other problems that you will have to take it back for, problems that never existed before they serviced it. Yours truly a very unhappy one pay customer and a ex customer who took his truck to Chevy and even paid more because its a dealership and you expect more.

Posted by Snugg


Back in 2010 I purchased a 2010 silverado the rep was informed by us we need a truck to pull a big travel trailer.guess what it was only a 4.8 not near big enough and strong enough to do the job, we had to upgrade to a 2011 silverado that has a trailering pkg on it or does it have the proper one, who knows, now it's time to go new, since I lost the depreciation on 2 trucks in 2 years plus the trade in value on both should I go new or just go to another company, I have purchased 6 veh from this dealership in 11 years. My loyalty to GM is good but theirs to me is crap, unless I get some compensation for what has happened I will move...

Posted by nanniekearns


It is very difficult for passengers to get in the side door of the Chev 15-passenger vans. There needs to be a retractable (sliding) step for passengers to be able to get inside. A step that can be pulled out to step-on to get inside, then slid back under these vans with foot once inside. Plus, a grip handle on both sides of these double doors to grab. It is dangerous for passengers the way it is currently.

Posted by al


How do you need to talk to give ideas For the 2015 vehicles

Posted by dd


I recently purchased a brand new 2012 Chevy Equinox from Irvine Chevrolet.

I have about 17,000 miles on the car and drive it around town for business.

My son and I had washed it for the first time a few weeks ago and my son said mom you have rust all

over your car. I told him it couldn't be rust it's a new car!



I looked closely and indeed there are tiny specks of rust all over the white paint and even the plastic molding. Then on the top are two round circles dead center of the roof that are the size of

quarters and they are rusted as well. So I went on line and started researching these small specks of rust. I found out its called "rail dust".

I purchased the car because I wanted to contribute to the US economy only to find out that my car was manufactured in Canada! And that

the car had been shipped by freight train to Southern California. Then this interesting thing happens. The train tracks are iron and the

train wheels are iron, and they get very hot, and these trains weigh tons, and tiny fragments of iron come off the tracks and they are very hot

as well and they land on these new cars, and imbed into the clear coat of paint. Then in a short time they start to rust!! I took the car back to Irvine Chevrolet and complained

(oh and by the way this isn't the first issue I had two other unrelated problems) with this new car as well.



First they said oh yeah "it's environmental can you believe we breath this!" We can clay bar it out but you will have to have on going maintenance

it will come back over and over again. So I talked to the service manager and he finally admitted it was "rail dust" and they had a (corporate memo on it) and they have never seen a car come back after they "color sanded"

a car, and basically I'm the only one with a problem. So I said, Yeah... I bought the lucky car!! I don't believe that to be true because it really only shows up on white paint, so there are probably millions of poor people

who have the same problem, but unless you hand wash the car yourself, and look closely you wont see it. Then there is another rust issue, there are two quarter sized round rust spots on the roof of the car. They tried to blame me saying I set something up there. But they finally admitted that it was magnets installed in the roof where the light housing is, and they have to actually take the headliner out and take the magnets out, and sand and repaint the roof. Well lets see magnets attract iron so the rail dust clung to those two spots, and caused two round rust spots on the roof as well!! They said well your lucky it hasn't rusted all the way through yet! I told them I wanted a new car! I work hard as a single mother Im straight commission and I saved up to pay all cash for this new car and now Im stuck with a rusty car that needs on going maintenance!! I asked why they don't cover their cars up if there is a "memo" on this! So they asked if I wanted to trade the car in and buy a new one! Of course I said no, they would give me nothing for my car, and put me upside down in another car. I'm positive there are thousands of these cars out there! I think someone needs to expose this to the other poor people who have the same problem!



Please reply and contact me below if you are interested in this story.

Posted by andyandbarb


We bought a 2007 Chevy Equnaunt all wheel drive, it had miss matched tires on it and I ask the salesman (Bill Craft of Warnick Chevrolet Rockville Ind.) about the miss matched tires, he stated it dosent make adifference. We went on vacation to Branson Mo. and the car was making a grinding noise. We took to a Chevrolet Service they said it was the miss matched tires I put new tires on it and the noise stoped, Now the reading states Service Traction Control and Service Stabiltract, and the owner of the dealership states the tires couldnt cause this problem.

Posted by Sandy


We bought a new Tahoe in 2011, black with black cloth interior. That is the worst seat fabric ever! I have a 1996 Nissan Maxima with 108,000 miles on it and the seats look better in it than the Tahoe with less than 10,000 miles! We bought some seats from a Silverado to put in a street rod, and they are 100% better than the Tahoe seats. We will have to have them recovered. That sucks!

Posted by Dave


101.000 miles when i got it and the need day had to fill it uo with oil now ever 3000 miles i have to fill it up with oil check eng is on and you can't put gas in it got more warrnty and still couldn't get martin chevy to do anything 2 chevy i had and all kind if stuff going wrongsale guy cory told me to what for warrnty to kick in and they would fix everthing but then i find out that the warrnty doedn't cover any of it truck is still broke and i am on 6 note some one help me with this truck i got rid of the existed warrnty at 1221.600 but i do not think that is what they put so i wouldn't get all warrnty money back would not put the miles on the paper work till i siged it martin a rip off

Posted by Tootscoot76


I purchased a 2011 Chevy Malibu. I have more problems with this car then I have had with any car in my life. I take it back for them to fix it and they fix something then something else goes wrong. I am sick of it I pay 472.45 a month for this crap. I bought a new car or dependability. I had better luck with buying used cars off of people. I had a 79 mustang I paid 50 dollars and it ran better than this car. If I ever buy another car it will not be a Chevy. they only gave em free oil changes I feel they should take this car back and give me a even trade and deduct the payments I made to this car since 2011.

Posted by rick


Your Chevy Logo has got to GO....no matter how stylish you make your Cars the Chevy Gold logo is outdated and to Bold. It makes more of an Economy Car statement than style. Get rid of the Gold center and just have the Chrome outline keeping it the same size or even making it smaller. Your logo may be the only one out there that is much to simple and lacking a good spirited design. The Gold has got to go.

Posted by kelly hamus


i bought a 2003 chev cavailier in octof 2004- when i purchased the car it had 20,000 miles - I still have this car 10 yrs later and it now has 311,000 miles,and still runs great never had to fix anything but normal stuff brakes etc. i am now looking to buy another car is chevy willing to give me a deal???????

Posted by Anonymous


A piece of crap that I shouldn't of bought. I have paid almost $2,000 to get car fix for one thing and they still can't find my theft system keeps coming on in my 2003 Mailbu LS.

Posted by Not happy


I have a 2005 Chevy Classic or should I said..2004,2003 because
these all the parts it need 04...brake shoes or pads transmission
Hose,2005 starter....2003 fuel pump why would make a car with
this manydiffernt years my brakes are so loud ..I just don't get it
Not happy at all.

Posted by Idgit


I have a 2005 Chevrolet Trailblazer EXT LT staight6 4.2lt engine. It had 10 miles on it when I bought it 54,878 miles and 8 years ago. It has been nothing but a pain Now after 5 blower resistor packs I have been told that the ac selector control panel should have been changed 6 years ago when the first blower resistor pack died. The control selector and plug are completely melted and I was told that it was surprising that it did not catch fire. So if you want to roast hotdogs while driving buy Chevrolet you will definitely be able to.

Posted by Anonymous


Over My entire life (a forty year period) I purchase Toyotas, Hondas, Mazada, Nissian, etc. never an American car as they were not very trustworthy.
In 2008 I retired as a teacher, and for some reason I deciced to buy an American car.

Just a I always believed,Big mistake!!!! I can not tell you the things that have gone wrong with my chevy aveo.

Today was the last straw! When I turned on my air conditioner
for the first time this year, guess what? no cold air.

Everyone said Oh! your car is so new it probably needs freon.

After taking the car to several services dealers including the Chevy Dealer it became a reality that the entire air conditioning system, compressor,dryer and whatever else is
included in an air conditioning system needs to be replaced,
at a cost of $1,300 to 2,000.

I purchased the car December 31, 2008, so really the car is only been driven for 4 years and few months. At the present time, the car has 31,610 miles, it did not even make it to the
36,000 miles, but it did pass the 3 years, meaning no warranty.

Considering the months an air conditioner is not used due to weather conditions, the air conditioner, was only used for about two years, hardly not enough time for the entire system
needing to be replaced. This will be the last Chevy or American car I ever purchase as my belief that they are not trustworthy is indeed correct. Thanks, but no thanks. I really
believe this car would last for years. Now I have to start all over again, this car is a lemon.

Posted by Anonymous


My 86 year old friend has a 08 Equinox with 49,000 miles on it. He just tried to park the car at the grocery store, hit the brakes and the car accelerated into 2 posts. This is the second occurance.The last occurance the car went up on the sidewalk and hit a motorcycle-fortunately no-one was on the bike and my friend was very shaken up but was not hurt. Has there been a recall for this problem?

Posted by Stoney


Who was the engineering genius that decided that plastic components in the tail gate latch was a good idea?I have bought 3 Chev trucks in the past 8 years and am very disappointed with the latch in each one.I live in Winnipeg and they don't work very well when its -40C. Now I have to replace the latch at my expense and put another plastic latch in to replace it.I'm due for another truck this year.Do I want a Chev Again?

Posted by Jewel


I am retiring from the Army and one of my Chevrolets is a 1957 3200 which I want to restore. I am looking for some sponsorship in order to get this beautiful vehicle customized as my retirement ride. This truck is has some sentimental value ...I first learn how to drive on one like this and we aquired it seventeen ago, it is like a member of my family. Any suggestion is appreciated.

LTC. Jewel Montgomery

Posted by Mrs. B.


I wanted to take the time to comment on the excellent service I received from your employees at Pahrump Valley Auto Plaza in Nevada, particularly Lee Sproul and Brent K. I was an out of state customer and had taken my parents into Vegas for Dr. appts. The next morning when I went out to my car I found that I had a flat tire. I have a 2011 Chevy Traverse and thought I had some kind of warranty on my tires. They did everything they could to help find the information to no avail. They told me I could take my car while they worked on the spare. I received the call that they were able to save my tire and to come to the shop so they could put the tire back on my car. They showed me where the glass had gouged the tire and how they fixed it. I was worried and told them I drive the back desert road to get back home in southern California. They assured me I would be fine. They also put my spare back where it was supposed to go and secured everything back to its proper place. The best thing was I was not charged! I figured being from out of state I could get "hosed"....need a new tire..labor...etc. The tire is still perfect.
This happened a few weeks ago but in these busy times it's hard to sit down and write especially when it's not a complaint.
These guys and the other employees there treated me great and if I ever have any problems with my car while visiting my parents again I will not hesitate to take my car to Pahrump Valley Auto Plaza.
Thanks for the great service.

Posted by Anonymous


I bought new 2oo7 chevy colorado ,got an exspensive extended warranty,then at 110,000 miles later after the warranty runs out,problems start.truck was idling sitting still,and the engine locks up.it's a 5 cylinder,the same engine thats in a h-3 hummer.what the hell is going on.took it to ron carter in alvin,and 130.00 dollars later they said yes your right,the engine is locked up,but for over 7,500 dollars we can get you a new engine.I have six more months left to pay for a truck that I cannot drive . I found a private mechanic shop in houston that could look at it. they said the valve spring broke letting the valve drop down letting the piston collide thus cracking both the head and the block seeing how both are made of aluminum,making this engine unable to rebuild. so they had to find a usable used engine and rebuild it for about 4,500 dollars. this happened to an engine with the oil changed about every 3,000 miles .this sounds like a defect and the chevy dealer in alvin,tx said this was the first time they saw a chevy colorado 5 cylr. do that ,but offered no help to try to get chevrolet involed to help with a solution being 10,000 miles over a 100,000 mile warranty.I can't help thinking that if this was a toyota pick up if I would be talking about this problem,which I am inclined to say will most assuredly my next pickup.

Posted by Anonymous


i purchased my 2011 cruze in august 2012 from Gound Chevrolet in Nacodgoches, Tx. it was a used car and had a few paint scratches on it. before i signed the papers, my car salesman told my mom and dad and myself that he was going to get the paint fixed for me free of charge. i got home and realized there was a dent in the back bumper. i called the salesman and he told me he would get that fixed as well. i made an appointment to get everything fixed. i called him that morning and told him that i was going to drive down there after i got off work between 4-4:30. he told me that he had everything set up. (a replacement car so i wouldnt be stranded) i live an hour and a half away from the dealership, and he knew that. when i got down there at 5:45, no one was in sight. i called the salesman and told him what was going on and he told me that i was supposed to be there before 5. which he failed to mention to me when i had called him earlier that morning. so i went home. i made another appointment and took my car down there again. took off work this day to get there in time. i had made a list of what was wrong with the car and gave it to him. he read off everything that was on it and i went around and pointed everything out that needed to be fixed. he then told me that the latest id have my car back was on Wednesday. plenty of time to get everything fixed. he gave me a replacement car which was the dealerships lender car, an older Chevy Lumna. i was scared to drive home for the sake of breaking down. i almost got in a wreck cause the breaks dont work well. i called him Wednesday morning and he said it still wasnt ready cause it had been raining and the paint wasnt all the way dry. so i called again Thursday morning and he told me it was ready. i told him that i wanted him to lock my keys in my car and put them under the drivers floor mat, i have another set. so after i got off work i drove down there and did what he asked me to do with the lender car. when i got to my car, not only was it unlocked but the driver side back door was not closed all the way. to the point that you can stick your fingers between the crack and open it not even touching the door handle. also, the paint chips he told me he would fix were not fixed. not a drop of paint touched my car. the next day i called the general manager of Gound Chevrolet and told him my story. he said he would talk to the salesman and get to the bottom of it. later that day, the salesman called me and asked what was wrong. i told him about everything and he said that he didnt say that he would fix the paint, just the bumper. and that the whole door would have to be repainted to make it look better. but he failed to tell me on Wednesday, the first time i called, that the paint couldnt be fixed. he told me the paint wasnt dry and kept me out of my car for another day.
i am very displeased with the way i was treated. i would not recommend this dealership for anyone.

Posted by debbie


I have a 1988 Chevy with over 360 thousand miles on it ..I have just retired the truck and bought a new car ..although the Chevy still has a strong motor the dash board was going out ..I will miss my truck. Ip

Posted by alclendennin


Hello. I am hoping to find someone willing to help us in our financial hardship. We have a 2007 Tahoe that has been very well taken care of. We never have pulled anything with it, or done more than our low commuting to work and school functions. The vehicle is driven a total of a 10 mile commute on the week days. We purchased the vehicle used in December of 2010 for $26,840.95. At that time, I belive it had a little over 50,000 miles on the odometer. Currently, the milage is still only 71,149. Through research I've been told that our 5 year/100k powertrain warranty expired in March of 2012. Two days ago we learned from a mechanic that the rear end is going out and will need immediate rebuild or replacing. My question is can Chevrolet please help us somehow with the costs should we repair the vehicle at an autorized Chevrolet dealer? Being that the vehicle has been very well maintained and used sparingly, along with the fact that we are just outside the powertrain warranty timeline, I would hope you could help us. I will also add that I am 44 years old. My wife is 40. Neither of us have ever owned anything other than a GM vehicle. Her father retired from GM. We were born and raised in Detroit and will die promoting American made vehicles! I hope someone is willing to help us. Thank you. Sincerely, Mr. Al Clendennin

:This was sent to the Chevy customer service website. They responded and said there is a good chance they could possibly help us, but the vehicle would first need to be properly diagnosed by a local Chevy dealer. The next day I took the 2007 Tahoe in to my local Award Chevrolet dealer in Crestview, Florida. This was Saturday, December 8th. 2012. I was told the technicians would have a quote for me on Monday, December 10th., and that the repair would take no more than one day to complete. On Monday just as promised I got the phone call telling me the repair totaled just under $1400.00. The costs were to include fixxing the rear end, and new rear brake pads and rotors that were also found to be needed. I said o.k. to the costs and that I needed to inform Chevy that there was diagnostics completed in my attempt to get some warranty coverage. I then contacted the agent assisting me with the possible warranty coverage, and explained what I had been told from my dealer. She said she would have to contact them to verify the information. That was done and the quote for just under $1400.00 was verified, along with the dealer also telling her the work would now take 2 days to complete. The Chevrolet agent informed me that the process would now need to be forwarded to a manager and that I should receive a phone call within the next one to two business days. Today is Wednesday, December 12th.. The new agent, a manager from Chevrolet customer assistance, called this afternoon. The gentleman explained to me that through his discussion with my local dealer he was told there would need to be further inspections of the vehicle to provide a more accurate quote for the repairs required. In all my life I have never heard or experienced anyone receiving a quote for work to be performed, and then retracting after the customer agreed! I explained this to the Chevrolet customer service manager. He repeated that this is what he had been told today by the Award Chevrolet service manager and that the repairs could actually be less than initially quoted. Then he stated the only thing that Chevrolet corporate is willing to do at this time is offer me $1500.00 off the purchase of a new vehicle and they would be unable to help with any powertrain warranty coverage for my required repairs. At that point I wished the man a Merry Christmas and drove back up to my local dealer. The service manager at Award Chevrolet told me that my vehicle in fact was going to be diagnosed further, and there was the chance that the repair costs would be lowered. I told the manager that I was really excited to hear that the costs are coming down, and anxious to get my vehicle back asap. He stated they would begin work tonight, and I should be able to pick my Tahoe up on Friday. Well a few hours later he called and said that they have opened the rear end up and determined the costs to be substantially more than previously quoted by his employees, but he was still unable to give me an actual dollar amount for the repairs! PLEASE SOMEONE HELP ME!!!!!

This is the file number I have with Chevrolet regarding all I have explained. This is the phone number to the agent who was initially helping me and this was the manager at Chevrolet corporate she refered my case to. ( We are so dissapointed in this whole experience

Posted by Denise


I just bought a 2013 Chevy Equionox 2LT and day one-I love it! The dealership I bought it from, DeSantis Chevrolet in Brockton, Ma was great! The entire staff was friendly, professional and very fair. The salesperson, Gary Keith could not have more knowledgeable and professional. I think, I mean I know, some dealerships that could learn a lot from them.

Posted by Kiella21


I recently bought a car from a chevorlet dealer in florida , because of my experience Under no circumstances will I ever purchase a car from
A car dealership again in my lifetime . EVER . I traded my 2009 dodge challenger in to a Chevorlet gm store. They offered me 16000 for my trade in , 9900 after paying off what I still owed on the car . I saw a nice looking ford mustang 2005 . I asked how much and he told me 6995 . I thought it was a to good to be true price so I angled him had it been on any accident s and what was wrong with it . He assured me that it had no accidents and that it had one local owner who was an elderly lady who took excellent care of her car . Needless to say I felt like this was the deal of a lifetime so I jumped on it . After signing paper work I asked about the difference of the 2 cars and when would I be reciving the check . He told me in a couple of weeks it would arrive in the mail . I thought it was a little odd but being that it was a Chevey dealership and not some buy here pay here place I trusted what my salesman was saying to me . The very next day a signal appeared on the dashboard saying that my OD was off . I took the car to ford to get it checked out . That's when they told me that my cars miles where not right , that my car had been in 2 very major accidents , that it had no airbags , along with a landry list of others this wrong that made my car not street legal to drive . They also informed me that my car was unsafe to drive . I did not believe for one minute what I was hearing do I took my car to a couple of other carlots to be sure before I went to Chevey again . They all told me the same thing . I went to Chevey the same day . After explaining everything to my salesman he told me plain & simple that he didn't owe me anything . No explanation or money . I couldnt believe it . I asked him well if you won't refund me for the car I need the difference In the two cars because this one is unsafe for me to drive & it has a lot that needs to be done . He laughed in a very rude way right in my face . He looked straight at me and told me that he owed me nothing . I was in such shock @ disbelief that this was the same salesman from the day before that was so nice & reassuring , I just burst out in tears . I didn't understand why anyone would treat another person like that , even if I hadn't just bought a car . I am afraid to drive the car I bought because it has no airbags . I just recently lost my job because the city bus was late 3 times . I would have NEVER EVER bought a car on a salvaged title period and I'm not understanding why the salesman would lie to me and say that there were no accidents on the car fax report, I also would have never bought a car with 200 thousand plus miles on it , I don't understand why my salesman sold me a car with the wrong mileage on it , I also would have never bought the car had he not told me I would be getting the difference of the 2 cars in the mail within a couple of weeks . I have heard terror stories of people buying bad cars from other people on the streets or from buy here pay here lots but I never thought this would happen to me because I asked about the car fax report & plus I was buying a car from a major dealership like gm chevy . I have called everyday since I went to the chevorlet dealership but I'm always told that someone will call me back . I'm still in shock that this gm certifed chevorlet salesman defrauded me out of 16000 Im not sure what to do at this point, but I do know that I would never ever under any circumstance buy a car from ANY dealership let alone Chevorlet

Posted by Jamie M


Hi I just wanted to let the Chevrolet Corporate office know how happy we've been with our 2003 S-10 and our 1996 Silverado. We have on our 2003 S-10 over 350,000 miles without any major repair. On our 1996 Silverado we are closing in on 300,000. We are very pleased on how well they have held up without any major repair. Just thought I would share our experience.

Posted by VERY Unhappy in Illinois


I purchased a 2012 Chevy Impala LTZ in July 2012. It was used with only had 11,000 miles. Very nice looking car.. But after having it for a short time when I turned on the air conditioning a "funky nausiating odor" came out the vents. I called and took it in to the dealership, Uftring Chevy in Washington IL and they told me they could not find anything but that they put a deodorizer on it and let it run and should be okay. After a few days.. the deodorizer faded and the same "funky nauseating order" returned! I called and took it back in and well this time they told me they found a "bacterial fungus" growing in the evaporator core so they were going to replace it and had to keep it overnight until they could get one. They replaced it with the new one and said they sprayed it with an "anti-fungal spray" to further prevent the growing of fungus! Well.. a few months pass and time to use the heat... and guess what!!!! YEP!!! The horrible "funky nauseating order" is now coming out of the vents again!!!! Back to the dealership.. now they tell me that have to replace the heater core! I am a little frustrated with this Chevy/GM product!!!!! I had no troubles with my Mitshubishi Lancer, i traded in... guess I should have kept it!!! But have always had GM vehicles up until my husband passed away and had to downsize! Now I was ready to go back to the GM vehicle and all I have had is headaches!!!! I just want a good car, especially for the $$$$ spent on it! I sure hope something can be done to make this right because right now I am not a FAN of Chevy and so far I have not gotten sick from the smell.. sure hope my lungs are holding up!!!!

Posted by AP


I bought my 2010 Equinox in Nov 2011. It was a little nosier then my last car but didn't think much as it was a step up and the dealer told me it was normal. It was first in the shop Dec and was told it had an oil leak in the motor on the passenger side of the motor. They took it apart and repair it. The noise was still there but getting louder and the transmission gear about 35 mph was a little jumpy. I brought it back in. I was told they reprogrammed and updated the systems and it was all good to go. Not so much. I brought it back and then was told since they could not duplicate there was nothing they could do about it. This went on for a while I would bring it in. They would tell me it was fixed or nothing was wrong with it. The last time was two months ago when I brought it in and they said nothing was wrong and they could not duplicate it. I had heard that answer for the last time. I start to record and take pictures of the fuel gauge not filling, the ticking noise and the dash stability ABS lights. I called the GM Corporate 866 790-5700. They are going to get this take care of. I played the recording and it wasn't even the worst one. They get it to the dealer four days later. I get a small car rental that I put on my credit card. First the dealer calls to tell me the Stability just needed to be tightened and wanted to know about the extended warranty. I didn't have one. Oh well that might not be good. I asked why? He said that covers the things this wont just lets see what's wrong first. The next day I am told that the timing chain is bad. That's the problem I am having. Its going to be ordered and will be fixed the next day. I should have my car back by Friday. I hear nothing till Monday mid morning when its your cars needing new front parts that's the problem and the timing chain is fixed. I asked how come he didn't know that the other day when he said it just needed to be tightened. Oh yeah that didn't work. So I go to pick it up and I bring it home. Keep in mind I live about 15 mins from the dealer. On the way home at the lights its not sounding right. I look at my son and say is it loud to you. He says yeah its shifting loud and making a weird noise. I get home and we get out. I don't turn it off so we can listen to see if its just because we have not heard it run normal. OH NO! Its not NORMAL ITS JUST NOT FIXED!!!! So the timing chain may have been bad but the engine problem still is not fixed from when we brought it. I call corporate again. I am hung up on twice. So I guess the answer is DON'T BUY CHEVY AND IF YOU DO GET A LAWYER BECAUSE YOU WILL NEED ONE. Looks like I will be calling one if they don't get my money in full back to me. They can have their car. At this point I just want my money back. This engine has been taken apart twice now and its only got 59xxxx thous miles. I will fight all the way to get my money back. This is wrong and I cant believe GM would stand be hind this. The way I am being treated and the money I spent on a vehicle that is suppose to last my family should mean more to GM then just another dollar in their pocket. I comes to fighting them in court and public or they can make their mistake right. Return my money you can have your lemon. I will go buy a car that can be reliable and driven.

Posted by Ken


My business partner and myself really started using chevy trucks and cars for our business and personal since 2002. I made the recommendation then, much to my regret now. We have had mostly pleasant experiences until now. The transmission went on one of our 2009 vans with 47k miles. It took over 1 week, 3 customer service specialists and lots of headaches and lost revenue before I finally got an appointment for the dealer's service manager to look at the vehicle. My complaint was "the check engine light was on and the vehicle was bucking and stalling in both forward and reverse". All of our vehicles, work and personal, are extremely well maintained by professional servicers. The same servicer for many years. At first we were told by the dealer via a 3 way phone call with your customer service supervisor that the service checkup was at "no charge". When we got there, the service manager, Mike, told us "I don't know who customer service is, besides, we have nothing to do with anybody else", and I was told that I would have to pay $120.00. I was dissappointed but aggreed to the charge. I just wanted the right thing to be done and to resume work with a properly working vehicle. One of approximately six vehicles on the road. About 4 hrs later, I got a phone call from Mike informing me that my problem was as a result of an "overfilled transmission" and it would cost $250.00 to restore it. He was also attempting to make other trivial findings an issue. We are in the "Appliance and Refrigeration Repair" business. My response to Mike was "I see where this is going". In the following conversation, Mike was using the "refigerant in refigerators" as an analogy to explain the coolant type in the engine. My response to Mike was "with all due respect, I believe you are out of your league in that department, Mike. My problem is not with the engine, it is with the transmission". I immediately advised Mike to wait until I get back to him with my decision regarding this repair. I was also informed that I had no warranty coverage for this repair. I was depending on the support from your customer support service. I made 3 attempts to reach a CSR after I was informed that another specialist was assigned to this matter. I must admit that the calls were returned, but without results. Valerie, the newly appointed rep eventually called back to inform me of her inability to help me and that she must act on advice from the dealer. I cannot find the words to express my predicament and horrible dissappointment. We have a vehicle with only 47,000 miles which we are still paying for, and this is going to also cost in lost revenue at a crcial period when business is as tight as it has ever been. My medical condition is not what it used to be and this experience has left me in distress and very depressed.

Posted by Anonymous


I am never buying any gm cars in my life. My boyfriend and i just purchased a chevy impala yesterday and the passlock system wont turn off. also guess what.it doesnt tell you what to do in the owners manual if the system is activated! now its been two days and we cant start the car at all. tried everything online that people gave advice for because guess what millions of people are experiencig this same problem in many other gm cars all wih the passlock system. Havig this car has been THE WORST two days of our lives. spent our last dime and sacrafice eating for the next two weeks, other bills, and many other things because we needed a car to get to work and nw we cant because it doesnt start. readall the complaints obline! i can not believe this has not been recalled. Think twice before you buy a chevy. was plannig on gettig a new cruize but thanks to this horrible experience i am never buying from chevy again.

Posted by rbj


Chevy Dealer Houston
Good Evening Genna
I showed up on time over there to get the things fixed but was told that I would the people who do the repairs would not be there till later in the day.I waited a few minutes for a loaner but there was trouble finding one.John looked for a few minutes.I had an appointment so had to leave.
Im not at all happy with this car purchase.I can't believe I was not sold a 2013.The price difference is less than a hundred dollars.with zero miles.I feal like I was not given a deal at all.This car was used at the dealer for 4300 miles running around town.
I did come back to work out a compromise and purchase a new car but was told it was used now and it would cost 4400 dollars for the 60 miles I put on it.
I did offer a fair price of 1300+ttl to get in a 2013 with the (new) trade in.
This great experience of buying a new car has been a disaster.A new car was all I wanted and the sales associate should have just spoken up and put me in a 2013.There was one down on 1960 already in stock.
Before even leaving the dealer I noticed a cigarette burn hole on the flooron this (new)car and it wasn't even cleaned before I picked it up.
I hope you can help me put my mind at ease and let me enjoy a new car that is truly new.
Thanks again Genna
Roger B.James

Posted by Anonymous


I hace a 2009 Chevy Cobolt, bought new and has 21,00 miles on it and dealership says I need a new clutch. I have been driving manual cars for 30 years and have never had to replace a clutch in any car until I had a Chevy. I have looked up Cobolt clutch problems and found there have been problems with clutches for years and all blamed on the owner
There is no reason for a clutch to go at this low mileage and be blamed on the owner. There is something wrong with the parts. I will be looking to trade this car in for something else and will never buy a Chevy again

Posted by Never again Chevy owner unless i


I have owned a 2006 Chevy trailblazer for three years now! The very week we bought it the water pump went in west Virginia on our way to Hilton head sc, since then we have put in new ball joints, all wheel bearings, rack and pinion, fire in the driver side door, 4 resistor packs for the blower ( most recent last week and already has lost two speeds), there is an electrical problem in the car because the headlight keeps burning the plug ( replaced last Wednesday and today, Tuesday it is burned again), fuel pump, and well I just know I am forgetting a few more things! I WILL NEVER BUY A CHEVY AGAIN AS LING AS I LIVE!!! I WILL MAKE SURE THAT NOBODY IN MY HUGE FAMILY EVER BUYS A CHEVY!! FORD ALL THE WAY!! I really hate to be bitter but just in the past month, we have put $2,200 into this car!! Your corporation should be ashamed that they are making a vehicle that doesn't even last 6 years without falling apart!! sincerely, a very poor Chevy owner!

Posted by lilnur


I have a friend in North Carolina who has 6 kids and this is her Facebook post of today. What a blessing it would be if they really could be used.
Kirsten Kesler Aker This is her name on Facebook and this is her post------
Well,our 2000 Chevy Astro van that we have had since it was brand new (Tommy was an infant) went over the 300,000 mile mark yesterday.It has the original engine and believe me,we have not pampert.We had to replace the transmission at 50,000 miles so it only has 250,000 miles on it.Lol. I don't think it will pass inspection this year so I don't know what we will do.I think Chevy should put us in a commercial and give us a new car.haha

Posted by Anonymous


i have a 2010 chevy aveo and it gives me more problems then my 95 geo metro did soooo disappointed!!! the platinum warantee i have is crap too!!! you need to fix this!!! at 42,000 miles the coil pack goes out...at 42,700 it does it again!!! then the door handle breaks off with no tugging or any misuse!!! this i paid 128.00 for and warantee would not cover it!!! It often will be running fine then decide to speed ahead for no reason!!!

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Company News

Find recent Chevrolet company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Chevrolet customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Chevrolet? Submit, rate and comment on Chevrolet ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Chevrolet customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Chevrolet support questions from HelpOwl.com.

Chevrolet Manuals

Find free Chevrolet manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

Recalls

Find comprehensive Chevrolet recall information updated hourly on RecallOwl.com.