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Original Comment My experience at this dealership was nothing more but horrible and a complete nightmare. Definitely after speaking with the most unprofessional manger in history JENNIFER IRVIN!!! This lady has never carried a care in the world experience. I do not understand why she is there. I have friends that have worked there and left because of her attitude and unprofessional ways. If you want to see your service department rate STOP with such HIGH turnover rate you'll have to either replace her or ask her to step down. Every time I've came to this dealership I've almost always had a problem and you think this JENNIFER IRVIN lady came to speak with me no! You think she came to apologize NO! In my years of being a manager and dealing with management she is by far the worst and I definitely will not return to this place of business or send a friend there. In my opinion the people she hire don't know everything they should about cars and also going over your paper work before you leave like the USED to do!! Oh you can forget it. They'll walk you over to the counter and say hey pay here and get out! The only and I do mean only person that made me feel like a true human being was Mr. Loyd Wright! I asked to speak with him. He didn't raise his voice he completely explained to me the issue and apologize for me seeing someone new each time and them not properly looking over my vehicle history correctly to inform me of the things I needed. This has been by far the worst experience I've ever had in my adult life with a manager. JENNIFER IRVIN needs to be sent somewhere for professional training. If her turn over rate is that high shouldn't you look within the manager first. Most employees don't leave because they hate their job!!!! They leave because of MANAGEMENT!!! If you want to see how smooth and beautiful your service department can be ran LET GO OF JENNIFER IRVIN!! She's hurting your company more than she's helping it. This isn't the way a service department should be ran at all. Especially at how she raised her voice at me, she yelled at me and I wouldn't be surprised if she didn't called me a b**** after I got off of the phone with her. If our call was recorded please play it back and listen and go back to look at how Mr. Loyd and I spoke with one another. I came to get a oil changed and tires that I've been asking for, for over 6 monthssss but once it was time to get them they wanted to bring up oh you didn't get an alignment but My biggest question was why didn't someone mentioned it to me again within that 6 month period that I needed to do this step first. All I ever got was it wasn't time for any. My truck does not need an alignment. It's not pulling to the left nor right. I felt since I've been there to get over 1,000 worth of simple things done to my truck that would've been cheaper elsewhere that it meant I was still in my tires for life but NO!!! JENNIFER IRVIN doesn't train her employees to know to do this. That's not on chevy the company that's on JENNIFER IRVIN the manager. I promise I will call and complain about my nightmare at this Chevy every chance that I get. This will not rest or sit well. Especially since I have my daughter riding in this truck with me. Chevy will NOT TOUCH MY TRUCK UNTIL SOMETHING IS DONE ABOUT THIS JENNIFER IRVIN LADY AND THE WAY SHE RUNS THAT SHOP! I DO NOT TRUST, or FEEL SAFE WHEN LEAVING THIS BUILDING. The time I'm thinking I'm getting my oil changed tires rotated and balanced I wasn't. ?? ♀️ This is so depressing. How do you all let someone work in a department for 11 years with this many turnovers and complaints and let her stay. I know everyone is busy with their life but this here is unheard of. Something needs to be done. ASAP! You all will hear from me very often. I love my Chevy but I do not like the way JENNIFER IRVIN runs the service department. If you want your car serviced do not go there while this one is the manager at some point there's going to be a major issue and you want return. University of Alabama even pulled their contract from them like come on. You are losing money.

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