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Original Comment I am constantly having to drain my washer due to lint build up, and in doing so, the knob has snapped. First off, it is extremely hard to twist it on and off, and secondly the plastic that they refer to as &quot;reliable&quot; isn't. Now I can not operate my washer because it leaks, and to replace the simple little lint drain, I have to buy a whole new water pump! This to me is unacceptable, it seems like a part that is removable, should be able to be replaced without being required to buy the whole pump. You can buy single nuts, bolts, springs, tubing, etc...but not a wahing machine lint drain!! can get a whole new lint drawer/tray for your dryer for 20$!! <br /> Furthermore, When I was talking to a Sears representative, who was determined to sell me the whole pump, I asked for Kenmore's Corporate office phone number, she said that they did not have the number!! <br /> This is probably as fruitless as any other attempts to contact Kenmore, but I thought I would try. So Kenmore, if you want to satisfy a customer, you need to respond. <br /> I do know that I will run this washer until it drops, and then will intensely rethink Kenmore products before I ever buy another. I am a working class family of five, thanks to today's economy, we are struggling, and yes, I can not afford a 120$ part at this moment.

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