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Original Comment This is the absolute worst company on the planet. I signed up for a bundle through DirecTV. First, the clowns who came out to install my dish were swearing and very rude. After the installation, the guy told me I'd better upgrade because what I bought was worthless. I gave it a try and never, ever got a connection that worked for more than a couple minutes at a time. So, I called to upgrade. That didn't help. I spent hours on the phone with their inept and rude customer service reps telling me all was ok with my connection. I couldn't connect to the internet with Wi-Fi or with a direct connection to the modem. I got sick of calling their horrible customer service who did nothing but put me on hold and then disconnect me so I went to Facebook and demanded they give me a working connection OR release me from my contract without penalty. They did neither. What they did was cancel on me, send me an empty box to put the equipment in and then billed me for $400. I spent another 2+ hours on the phone trying to get them to reverse the charge, but all they did was argue with me. I demanded to speak to a manager, but of course, that never happened. Bottom line, this is the absolute worst company. From bait and switch tactics, to service that never actually works, to fraudulent billing... just stay away from this horrible, horrible company!

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