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Original Comment I bought their carpet cleaner machine. First time I used it, I wound up with a huge puddle on my wooden floors because a hose came loose. Had to take it back to them, I couldn't see where to reattach it, they assured me they secured it now with tie wraps & it should be good...WRONG...same puddle. When I called them I admit I was angry, the Owner did nothing to satisfy me, just gave me a lecture & hung up on me!! So rude, so I called back & got a worker, to quote him "go ahead & report us, we are the #1 Oreck ctr. They wouldn't do anything to us anyway". Real nice Oreck corporation, these are the type of people you have representing your company. It's because of this treatment you have lost a loyal customer!! Stay away from the Carle Place store people

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