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Original Comment I called back on November 27th to warranty one of my LeapPad products. On December 5, 2013, they said my product was shipped out and I would receive it in 7-10 business days. I was happy about it because I had purchased two new games for my son for Christmas, and that would mean he would have it in time. The 7-10 business days passed, and I still had no replacement. I called again on December 20th, asking for a tracking number and they could not provide me with one. They later emailed me saying my product was lost in transit and that it was re-shipped. I called for a tracking number and they said I would receive one in 24-48 hours, which I never did. The 7-10 business days came and went, and I still didn't have my product. I called again on January 10th, 2014, telling them I had not received my product. I even spoke with a Supervisor. Every time I called, they apologized for the inconvenience. Well low and behold, they could not provide me with a tracking number, AGAIN and yet AGAIN, my product was lost in transit and they said it was re-shipped and I would receive it in 7-10 business days. So now I'm waiting, almost a month and half since my initial call, and I still don't have my product OR tracking number. How am I supposed to explain to a 5 year old that his product was lost in transit for the second time and he still can't play his two new games that he received for Christmas? I will NEVER buy LeapFrog products again because their customer service SUCKS! I should have just bought a tablet.

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