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Original Comment I have been a very loyal customer of Nordstrom since 1985. I live an hour north so I don't make it down here (Corte Madera Store) very often. Last year during the construction I purchased a bra and when I returned home I realized I had been given someone else's Nordstrom card by the sales associate--after a long back and forth I was issued a new card--I did not receive any compensation from Nordstrom for this. <br /> So this past weekend I was in the Corte Madera Store.<br /> During the purchase of an Eileen Fisher tunic &quot;Mariam&quot; who was very sweet and helpful to me mentioned to me I had a $200 Nordstrom credit. I found this hard to believe until she actually turned the computer screen towards me and there it was--&quot;Nordstrom $200.00 credit&quot;--and I would have 'credit left over'.<br /> She told me my purchase would therefore be free.<br /> When I got home, I checked my receipt and saw that I had been charged for the item and the other items I had purchased afterwards.<br /> I called and spoke with the STORE MANAGER who listened and said she did not see that I had a $200. credit--she agreed I had been given misinformation and she also noticed that I had a $40.00 Nordstrom Note on my account--I said I had just used it the day before at the San Francisco Nordstrom--she said she saw this but this was an additional note--she said she could not give me the number of the note but if I ordered something online.<br /> After a day I received two more calls from the STORE MANAGER and THE CREDIT DEPARTMENT saying 1) there was no $200.00 credit; but thanks for being a loyal customer and 2) there is no additional $40.00 Nordstrom Note but thanks for being a loyal customer<br /> I called back again and spoke to &quot;Diane&quot; who said she would shoot an email back to the STORE MANAGER as I feel as if I should be compensated for being given TWO pieces of misinformation by Nordstrom--she asked me what I thought would be reasonable and I said: 1) two 40.00 Nordstrom Notes (please keep in mind this past weekend I spent over $900.00 in both of the stores--and I AM a loyal customer)<br /> Message back from STORE MANAGER: Sorry we can't give you this--looks like you do have a $20.00 Nordstrom Note coming and thanks for being a loyal Nordstrom Customer<br /> I do not feel my request is unreasonable

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