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Original Comment Called Koodo this morning, requested English and was answered in French. When I advised the agent Linda in Montreal's customer service center) that I had requested English she did not answer. When I said 'hello?' she hung up on me. Then I called back, requested English and was again answered in French. I asked to file a complaint regarding the fist agent who had hung up on me for being English and they told me there were no supervisors available, or on site, (Baloney) and told me the system was down so nobody could identify the agent with whom I had spoken. I advised I knew there were supervisors on site and available, so after asking about 5 times, I finally had one take the phone. <br /> <br /> The supervisor, Frederick, advised me that the offensive agent, Linda, could not be identified for a formal complaint. I was also told he would not take any complaint but told me someone could call me later to file a complaint and that no information to identify Linda would be given. Not the office location, a first initial of her last name nor her employee number. I asked them to give me any info that would allow me to identify her in a formal complaint, They refused to give me any, but gave me RIDICULOUS excuses why they could not. <br /> <br /> For instance, I could use the employee number to illicitly perform actions while under the guise of being an employee named 'Linda', although I would not know my own last name while masquerading as Linda. Then the address was withheld in case I barged into their call center and hurt someone. When I pointed out that I was certain they had an electronic pass-card security system to prevent this, he started telling me that people are even able to BREAK INTO PRISONS, bypassing security systems like theirs. WHO BREAKS INTO A PRISON....AND WHAT DOES THAT HAVE TO DO WITH ME WANTING TO IDENTIFY A RUDE EMPLOYEE IN A COMPLAINT?<br /> <br /> Really KOODO, if you want to lose your customers, and I am a five year customer with over $115 in monthly billing, ...then keep treating me like a terrorist and an idiot. Given your employees are now becoming quite comfortable being ignorant and offensive, I don't obnoxious treatment was a service for which I am willing to pay. <br /> <br /> I will be happy to leave Koodo.....No skin off my back.

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