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All we wanted to do was to exchange numbers from one NET10 phone to another and vice versa. It took four times to find out we had to change SIM cards, reenroll in payment plans, lose all of our minutes we paid for, and lose our numbers we have had for years. Customer service is available in name only - there isn't any. When we finally got through on a direct line for assistance, they stole 6,400 minutes we had already paid for, transferred one number but lost the other, and killed one of the phones! We will never use them again nor recommend them to anyone.


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