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Original Comment Complaint about a faulty Cube Air-conditioner<br /> I am writing to complain about the above Cube air-conditioner, which I bought two Cube air-conditioner from your dealer M/s Rakesh Electronics , 2162/T-22 , Main Patel Road , West Patel Nagar, OPP Metro Pillar No. 231 , New Delhi-110008 on 3rd May , 2014 .(see the attached photocopy of the Original Invoice - 446). <br /> <br /> In these two Cube air-conditioner one was installed in my bedroom on 4th May, 2014 After installation the mechanic found that the air-conditioner did not function properly. it was extremely noisy. So the mechanic told me that he came on 5th May and repair it but the problem was not sought out so on 6th May again five engineers visited to rectify the problem but the problem was not sought out so they told me that this unit is faulty and it has to be change. Than I called Mr Manish of M/s Rakesh Electronics on Mobile Number 9811132484 but he didn't reply than I send repeatedly sms regarding my Problem but he didn't reply. So I lodge the complaint in Panasonic Customer care on Phone 18001031333 vide complaint No. 032580 on 7th May ,2014 A engineer Mr. Ali came from Panasonic after checking the Air conditioner he update the problem to his senior Mr Sunil ( Super engineer) on Mobile Number 9350304434 of Panasonic. When I talk Mr Sunil and request him to exchange the faulty air-conditioner for a new one. His attitude towards me was quite rude and unhelpful. Even though I pointed out that the air-conditioner was guaranteed, he refused to provide a replacement. When I insisted that he do so, he claimed that Panasonic Company is not responsible as well as Mr Sunil told me on phone now we cannot repair it you talk to M/s Rakesh Electronics or pay us for repair as Air-conditioner gas. <br /> <br /> This sort of behaviour is completely unacceptable. I demand that you either replace the air-conditioner immediately or refund my money. If you do not do so, I shall take this matter to the Consumer Court. My contact telephone number<br /> Yours faithfully, <br /> <br /> <br /> <br /> Rakesh Kumar

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