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Original Comment I will never use Carmax Service for any type of repairs! 1) They are always booked and appointments are 5 days or more away to get service 2) Their employees are not the most knowledgeable and have no attention to detail. They attempted to repair a water leak that took them 3 weeks to find and had to call in a 3rd party to fix. With the amount of time elapsed and charges for labor going through the roof I opened an insurance claim to cover the repairs. 2 months and 2 different service technicans later; my car is finally ready to be picked up and i see that my car has been noticeably damaged while being repaired. They quickly try to amend the issue by doing a half way job that has made me very disgusted with their level of service and care. I have lost all faith that they even knew what they were doing to begin with and the amount of new damage isnt worthy of another insurance claim. I am definately going to corporate on this one because I have never had such a horrible experience in my life.

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