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Original Comment I am the designated receiver of two separate Moneygram transfers.<br /> <br /> I own a busy boarding stable and care for 25 horses around the clock. One of my boarders works out of state and sends Money Grams to pay for the care and boarding of his horses. I had recently notified him that his account was in arrears and he responded by informing me that two transfers were still awaiting pick up. I was embarassed to admit that I had forgotten to pick up the money and asked him to resend the control numbers... and he complied.<br /> <br /> I have attempted to pick up my money on 4 separate occasions during the month of July, 2014 and even though I presented verified, valid control numbers and proper identification to MoneyGram's Agent, I have repeatedly been denied my money. I have also spent at least two hours of my valuable time trying to resolve this issue over the phone with customer service, only to be placed on hold for so long that the call was automatically terminated, twice! The customer service department told me that I must advise the sender to contact them. The sender gave MoneyGram the money, plus their fees to transfer the money to me. Because MoneyGram has possession of the money, the sender no longer has a vested interest in it.<br /> <br /> According to MoneyGram's Terms and Conditions, &quot;A Transfer is deemed disbursed by us and delivered, and we have no further liability to you, except as set forth below, when it is actually disbursed by our Agent (or notice of the Transfer's disbursement is made available to us by the bank or account provider holding the account or their designee) to the Receiver, subject to the Receiver Identification provisions herein.&quot; <br /> <br /> As MoneyGram is still in possession of the funds and refuses to disburse the funds, MoneyGram is still liable to me for those funds.<br /> <br /> My boarder is a busy man. He paid MoneyGram in good faith to perform the service of sending money to me. MoneyGram accepted payment, failed to provide that service and now refuses to let me receive the funds. <br /> <br /> I am a busy business woman. I am the rightful receipient of these two Money Grams. I have presented confirmed, valid control numbers, along with the proper form of identification required by MoneyGram. MoneyGram is interfering with my business by witholding the funds I need to operate it efficiently.<br /> <br /> Update: Aug 8, 2014<br /> The sender, Doug Gorman, flew into Las Vegas to visit family, his horses and to help me resolve this issue. We called MoneyGram together to avoid being told, once again, that MoneyGram needed to speak with the sender. When the customer service rep told me the sender had to contact them, I handed the phone to Doug. Doug explained that he was the sender and had authorized the release of my money on 4 previous occasions. The rep said there was no record of any of those calls, so Doug asked for a confirmation number to document our call. The rep stated that, &quot;It doesn't work that way&quot; and said he would transfer our call. I asked for his last name and he refused to give it to me. The rep said he couldn't help us any further without putting us on hold. When we refused to be put on hold and asked to speak to a supervisor, or anyone that could help us, he terminated the call.<br /> We called back immediately and received the same treatment from another rep. What do we have to do to get MoneyGram to release my money?<br /> <br /> Sincerely,<br /> Melissa Ohlsson

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