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Original Comment such POOR customer service. Simply an embarrassment for USAA. doing a simple move from an individual Mutual Fund to putting it into my Living Trust. So far over 8 calls- USAA has no clue what to do, they are asking ME for advice. I changed other accounts with Fidelity, BofA- not a problem. Going on a week now and still USAA can't seem to figure this out and have the situation resolved with new checks. Unbelievable the poor quality of service and simply process comprehension.

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