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Original Comment I placed an online order on the evening of 28 October 2014. When my pizza arrived, I was anxious to try the delicious and unique pizza that I have only been able to find at Papa John's. I have been a customer for over 13 years, and always make it a point to recommend Papa John's to all my friends and co-workers. So it was with great dismay that upon opening up the box, I discovered a badly burned crust, both top and bottom. Also, the pizza that I had paid to have extra sauce added to it was so dry that it border-lined on disgusting. Since I have been a customer for so long, I decided that I would just live with it. After all, Papa's is the best! Unfortunately, I found it inedible. And so I called the store to make it right. About 30 minutes later, the new pizza arrived. I was eager to see if the errors of the first were corrected. Unfortunately, it was not to be. Upon knocking on my door, the driver informed me that a delivery fee was due. This was highly upsetting to say the least. I explained to them that I did not have any cash on hand. I had just given all of the cash on hand that I had to my usual delivery person, who is a highly courteous and professional gentleman. He said that I had to contact the store for this to happen. So now I had to go make the call, and wait on them to answer the phone, while the driver stood outside with my food exposed to the cold air, without even a warming bag present. Upon getting in touch with the store, I said that &quot;how could you charge me another delivery fee after messing up the original order&quot;. They replied with an &quot;oops - they forgot to take it off&quot;. At this point, I mentioned that it was too much, and said that I would not be accepting the pizza, and sent it back. I also let them know that I was done, for good, with Papa John's Pizza. I realize no one at Papa John probably even cares about one lonely customer, but I had to say something in the hopes that someone does.<br /> Respectfully<br /> Sam Altamirano

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