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Original Comment This review is from: Cuisinart DCC-1200 Brew Central 12-Cup Programmable Coffeemaker, Black/Brushed Metal (Kitchen) <br /> <br /> <br /> <br /> I liked my coffeemaker until the pot cracked while sitting on the hotplate.<br /> <br /> I had used it 2 yrs but it has a 3 yr warranty. It is an expensive coffeemaker and I thought quality would follow the pricing, I was wrong.<br /> <br /> Then, I was &quot;wronged&quot; by customer service of Cuisinart with their failure to honor the 3 yr warranty. My coffeemaker unit was not out of warranty. The coffeemaker cost approximately twice the amount of competitive coffeemakers.<br /> <br /> I thought I was buying quality with the extra $$ paid; I was wrong. One other Cuisinart product I unfortunately bought, a coffee grinder, literally went up in smoke and I got the same prattle from Cuisinart: &quot;your unit is out of warranty..&quot; I complained and they sent me a new unit, under warranty.<br /> <br /> Cuisinart based &quot;out of warranty&quot; on my serial number, however, I have no way of knowing how long the end-seller had the unit in unsold stock.<br /> <br /> <br /> <br /> Your business practices are astonishingly bad and ill-conceived. My only choice is not to be your customer and influence as many others as I can - certainly impacting more than the twenty bucks at stake. The practices appear to be innocent or intentional breach of warranty and warranties for a particular purpose along with the breach of the business ethic to practice sales and service with honesty and integrity - I think I'll add that phrase to my review which is enclosed for your review.<br /> <br /> <br /> <br /> Online reviews of Cuisinart appear below; and, that lending my dissatisfied &quot;voice&quot; will be among many for Cuisinart's 1.5 ratings out of 5;<br /> <br /> <br /> <br /> or a different site,<br /> <br /> <br /> <br /> 86% comments [163] were negative out of 186 online filings.<br /> <br /> <br /> <br /> For the price of a carafe, $20 retail to me @ and cost to Cuisinart, . their business practice will estrange a customer and my online filing may influence others. How remarkably short-sighted in a competitive market.<br /> <br /> <br /> <br /> <br /> David P.

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