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Cuisinart has TERRIBLE customer service/warranty help! Do not buy! Buy ANY other product!<br /> <br /> I called after my coffee make started leaking water all over my counter top. 2 yr old, $150 coffee maker (DCC-1200 Brew Central) ... I thought I was buying a high quality unit based on the price. Boy was I wrong!<br /> <br /> I had removed the 4 screws holding the base unit on to see if it was a simple fix, slide a water hose back on, tighten a hose clamp, etc. The silicone water supply tubes were brittle and broken off. I put the base cover right back on and called Customer Service for warranty repair. They tell me my 3 year warranty is voided since I removed the base plate. I referred them back to their own warranty section in the Owners Manual (pg 10) and nothing stipulates that the warranty is voided for removing the base plate. The Customer Service rep, refers me to page 2, &quot;Important Safeguards&quot;, para 19. WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT REMOVE THE BASE PANEL. NO USER-SERVICEABLE PARTS ARE INSIDE. REPAIR SHOULD BE DONE ONLY BY AUTHORIZED PERSONNEL. <br /> <br /> That was his justification for voiding my warranty ... an IMPORTANT SAFEGUARD ... nothing, nada, zip in the Warranty Section addresses the issue of removing anything.<br /> <br /> I get that they don't want to honor their warranty ... it costs them more $. But the argument to void my warranty based on an &quot;Important Safeguard&quot;, vs. the &quot;Warranty Section&quot;, doesn't hold water!<br /> (just like my PoS Cuisinart coffee maker doesn't hold water!)<br /> <br /> In summary, don't waste your $ on Cuisinart products (BTW, Made in China). Vote with your dollars and take your hard earned $ elsewhere. I could've bought seven (7) Mr. Coffee coffee makers over my lifetime for what I shelled out for this albatross!<br /> <br /> Good luck and don't buy Cuisinart! :-(


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