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Original Comment I recently had problems with my 2011 Wrangler which I just purchased a month ago. The Customer Service for the Corporate Jeep Office was initially very helpful, telling me to take the vehicle to the dealership to be fixed, and the cost would be covered at no charge to myself... When i picked up the vehicle the cost was not covered, and after waiting on hold for 30 min was told by corporate customer service to pay for the repairs out of pocket and I would be paid back... A few days later I received a call from a "supervisor" (Randy - who was very rude and insisted he was the top of the totem pole) stating that he had all the facts of the case and that I would not be reimbursed. He was unaware of the voicemail that instructed me to take the vehicle into the dealership to be fixed at zero cost, however even when made aware of this (and i shared the voicemail with him) he said he would not honor the agreement, saying "that was a mistake, and it doesn't matter." I like driving my wrangler, but needless to say I am extremely unhappy with the service I have received and if this does not get fixed I will be selling it, and bashing the JEEP reputation until the end of time.

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