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I currently take a medication for asthma called Advair. When I wanted to switch it to home delivery with Express Scripts, I received a message from Express Scripts telling me that my doctor had to approve the change. Where I purchase my medication is my decision, not my doctor's, but an Express Scripts supervisor said it was their protocol. 10 days later, they still have not contacted my doctor. Their customer service is terrible. I take multiple medications and have, over the years, switched them to my local pharmacy. The $8 savings on a $400 RX is not worth having to deal with this company.


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